Mossy Ford

by Jasonbullock on 09/12/2022

Ryan was my service advisor he was quite helpful and I didn't have to wait long to get my vehicle serviced

Read more

by The Dog on 08/16/2022

I have taken my vehicle to Mossy for years for maintenance and repair. They were always straightforward, communicative, reasonably priced and offered dependable service in a timely manner. Those days are seemingly over. The Service Manager assigned to me was Kameron (with a K) and he is working well beyond his capability set. I know the world is different now, and good help is hard to come by, but does Mossy really have to stoop so low as to recruit from 7/11? Kameron (with a K) over-promised and under-delivered. What should have been a few days job turned into almost 2 weeks. Quite frankly, I think they just parked it and forgot about it... when I called to check on status, it almost caught him by surprise and he promised completion in a "matter of days" while throwing his mechanic(s) under the bus. When I finally picked up the vehicle, not only was it filthy, but there was another small issue that was clearly induced during the repair process. So I brought the vehicle back, which they did eventually repair without charging me - but I had to proactively inquire as to its status, and it sure seemed like Kameron (with a K) had not only dropped the ball again, he didn't even know I was in the building. Thus... you're fired, Mossy. Kameron (with a K) is one of the worst service managers I've had to deal with (or should I say get shaken down by) and the entire operation there seems to be slipping from its prior level of efficiency and attention to detail.

Read more

by DRodney on 03/26/2022

My family has 4 Fords and Mossy services and repairs all of them. This time they quickly repaired my older F-150 completely changing out all cooling system parts, hoses and fluid. They also repaired the trucks A/C. Kameron is my service advisor. He does a great job keeping me informed at every stage all the while looking to save me money on the repair costs.

Read more

by Edmunds on 03/18/2022

Very informative , helpful

Read more

by MikeMor on 02/28/2022

The service team was awesome. Their communication through the service process was unparalleled.

Read more

by SKR1234 on 10/31/2018

Overall - had a great experience w/ Mossy Ford. My sales agent (Jonathan) was excellent, is a genuine guy, & I felt I could connect with him on a personal level which made the purchase process that much better. He was willing to cater to my needs, was flexible, & actually listened to what I had to say. Ended up getting a Mustang & I'm very happy with my purchase.

Read more

by Mc181987 on 03/05/2018

This is honesty the best dealership I’ve ever been to. And I’ve been to several. Me and my husbdand has been searching for cars for over a month and have been to different dealerships, most of them will push you to buy the shorty car you went to look at and would not even do anything to help you find a better car. This dealership made you feel welcome right when you enter the door. The moment we told Pedro the car we wanted to see, he immediately assisted us and had us test drive the car and while we were on the ride he asked us what we were really looking for in a car and our budget. Pedro was super nice and friendly that we felt comfortable with him right away. When we got back he told us there’s another car we might be interested in and it’s a Toyota but it was over our budget. He then talked to the manager Fernando and he was amazing. We told him our situation and our budget and that no banks were approving our loan because I’m still building my credit and my husbdad has bad credit but he went above and beyond to help us out. He actually got our loan approved with a low interest rate. We were so happy that I felt like crying on the spot but I held it in. From there on everything went smoothly, even signing the papers with the finance manager, I forgot his name, he was also super nice and friendly and made us feel welcome and comfortable. We went home very happy with our choice of car right when we were about to give up and settle with this one car becaue we were just so sick of looking. We highly recommend this place, we’ve been to so many dealerships and this by far the best we’ve been to and my husband and I would like to say, we saved the best for last.

Read more

by Vasudha on 02/01/2018

I had a great experience at Mossy Ford buying my first electric car. They were knowledgeable and helpful, and I was pleasantly surprised at how much I liked the car. I had thought I would have to compromise on style and features in order to be environmentally conscious but the car has everything I wanted!

Read more

by Harbormoon on 06/06/2017

Victor was really helpful in getting me an amazing deal on my new Escape. He took his time to work with me and made it a very pleasyarable experience. Karrie in finance was very informative as well going over the available coverages. Overall a very satisfying experience. Thank you all.

Read more

by jackiepatton on 06/01/2017

This place is amazing, the customer service and people are great. This a community business by far. Past all the stigmas of the dealership world, this place really bends over backwards to do the most for their clients.

Read more

by SD_Car_Shopper on 04/18/2017

This review goes to all of the employees who helped me here , especially Paul T. My mom and I had thought about a truck for a few months and I had decided to go ahead and fill out an application online. To my surprise, they called within 15 minutes and we went ahead and scheduled a time to come in. I'm not one who is very patient when it comes to waiting so I explained this and mentioned my situation to Paul. We got there around noon and played with some numbers for an hour or so and walked out leasing a brand new Explorer at a very decent price. There was never the pressure or the going back and forth with things like I've experienced in the past. Just plain and simple in black and white. Paul took the time to show me the different vehicles and explained the differences between the models.That made my decision even easier because I knew I wasn't missing out on too much =) If you need a new car, have challenging credit (or not), have 2-3 hours, give Paul T. and his guys a call and I think you'll leave pretty happy!

Read more

by Robtran on 02/21/2017

was lied to about my apr rate. They told me higher and got me to agree to a price point, and then used the 6% that they lied about and applied that amount towards 'optional' warranties that i did not agree to. They never disclosed the final amount of the vehicle, and they changed the term on me without notifying me from 60 to 72 months just by using the amount i was able to pay. They forced me into the transaction by limiting me to 5 mins for a special deal they contacted the general manager about 3 times and said they might even get fired. The 'sales manager' even said that i could refinance with them in 6 months, but i learned that isnt possible. They also made me the co-buyer when i am the primary buyer with a co-signer. They did not notify me of this and just rushed me to sign after taking 2 hours of optional fees that they did not explain. We explained to them we did not want or have money for optional extended warranties and thought we made it clear, but they added it without telling us or explaining anything. They just fit my price point for 60 months, but added another year and left the price point the same. A lot more happened, but i just want help with this because this is a normal thing at the mossy ford location in mission bay/ pacific beach. I did read the yelp reviews till i was a victim of their scams and hidden fees. This first vehicle purchase is a complete nightmare and i fill mistreated. This is fraud inducement. I am extremely dissatisfied with a purchase i recently made at your location. The "sales manager" who assisted me was far from helpful and did not distribute any customer service, but distributed lots of hate towards me. I did purchase a car i am satisfied with, but i am dissatisfied with the way your salesman made the sale and all the additional charges that were added that i did not realize till after i left. I was interested in a vehicle i looked at the day before and the price wasnt right. We were unable to agree on a price so i left, and the next day i received multiple calls claiming you (the company) would get to my asking price. That did not happen, but i was okay with a price that was close and fair for both of us considering the KBB value of the vehicle. The salesman claimed to have called his GM 3 times and that he would probably get fired for this deal, and that he shouldnt be doing this. I thought it was fair, but it wasnt. What he did was price point me to an estimated amount that i could pay, and then lied about the apr rate in order to add warranties and other optional fees that were not brought up to me. He made a fake apr rate, and price. He said i only had 5 mins to make the decisions or else the deal would be no longer available, he never discussed the warranties, and other options he added. He lied to me about the terms. Also made me the co-buyer when i was the buyer and just had a cosigner to make it work in his favor. He disrespected me, talked about his "amazing credit score, the new car he bought his Daughter that shes not happy with, the place he lives in, the car he paid cash for, he flirted with my mother, while her husband was outside looking at the car, and more. I read reviews after i made my purchase on yelp and realized this is a typical thing for your location. Im not sure if you're familiar with the reviews. He also tried to talk me out of buying the car because since its used people farted in it....... it is not my fault i dont have money to buy a new vehicle nor should it be his concern what i buy because he should just be assisting me in having an amazing sales experience. I spent more hours at your location then some of your workers. A lot of them just sitting on their phones and laughing. I have never been so manipulated and mistreated in my life. I was forced into something and rushed because they were closing soon. The sales manager even tried to lie about the closing time just to make the sale. He also made a fake sales paper with apr rate price of vehicle etc. I requested to have it and come back before they close and he told me i was not allowed to and wrote it on the back of scratch paper. I should've been smarter and not so naive, but you would think the company actually cares about their company. He even kept telling me if i buy a ford from somewhere else he will make sure they dont service or help me at HIS location. Is that even possible to discriminate someone based upon where they purchased their car ? I am going to proceed and make the necessary actions in order to resolve my problems. I am interested in the car, but not the optional fees that they added and did not discuss with me. They got passed me because the rushing and making sure it was at my price point by lying about the apr rate and adding 6% of optional fees. They told my parents and i that the apr rate was 10% when it was actually 3.99%. I hope you dont encourage this activity or type of sales. I understand they work upon commission, but do they no longer care about customer relations. All i ask is that the optional fees that i did not agree to or that were never addressed to be removed. If you have any questions please contact me, but i will be submitting more formal complaints. Thank you for your time.

Read more

by RememberReagan on 08/19/2016

I have to say this dealership was a pleasure. From the moment we walked in we were treated right. My wife Jill and I were not high pressured and got a great deal on a 2016 Fusion. I did take 3 hours to get the full deal done but that was about normal according to past experience. Would definitely use them again.. Our sales agent was so great.

Read more

by danny500e on 03/15/2016

1. Mossy Ford will screw you on a trade in. - They failed to pay off my car within the legally stipulated time frame and SOLD it to some one else who racked up in excess of 500 miles on a car I was STILL paying for! They broke TWO laws, not paying a car off within 21 calendar days AND selling a car they don't hold legal possession of. 2. Mossy Ford will screw you on financing. - They will promise better interest rates than what you've received at your bank, show you a letter of approval and write their finance contract as such, but call you several weeks later and demand a much larger down payment or threaten to repossess the car because the bank "changed their mind". This is known as the spot delivery scam. They feed you whatever lies they can to get you to sign the contract and if they don't like their terms, or the sales manager decides they need to make more money, you get this very fun call. 3. Mossy Ford will screw you on buying a used car and Falsify Carfax Reports. - Never trust this place. After trading in my vehicle (that they never paid off, by the way), they doctored the CarFax report! They added multiple entries to the Carfax that were NOT true including false service records. If you go to Mossy, you will end up with a car that was never actually taken care of as they advertise and made the Carfax to claim. 4. Mossy Ford will lie to you. - Because of this wretched experience, I demanded we unwind the deal (This is how I learned they sold my trade in prior to paying it off) and told me their car was at first in a "storage facility" in National City. Then it was at an "Auction" in Riverside the next day. When I got my car back, it smelled like old lady perfume and had a bouquet of flowers in the trunk. Im not joking. Imagine buying a car from them they don't own, that poor lady! 5. Mossy Ford will RUIN YOUR CREDIT. - During this nightmare, Mossy Ford added 12, yes TWELVE HARD INQUIRIES on my credit. My credit is useless now. I traded in my car that was financed. I had purchased this car about a year and a half prior from Carmax with their extended warranty. They assured me that the car would be paid off within 10 days. California law dictates they have 21 calendar days to furnish payoff. 32 DAYS AFTER I traded my car in, it STILL wasn't paid off. I was looking at paying two car payments as to not ruin my credit- on a car I no longer had and a car I just acquired. I kept getting passed around each time I called and they just kept saying they were "very busy" (quite rudely, I might add) when I finally got some one and that the check would be sent very soon. Lest I forget, when trading in my car, the advised me to call Carmax and cancel my extended warranty to get a refund. I did so. The refund went straight to Wells Fargo and now the car that I am stuck with no longer has a warranty. And apparently, per Carmax, there's no getting it back. Very close to 30 days later, there was still no pay off and Wells Fargo, my bank, had no contact with Mossy. I made the payment and visited Mossy. I was introduced to the finance manager who told me the financing fell through and that they needed more money as a down payment. I read the contract and I know laws as it pertains to dealerships. They only have 10 Days, per the contract, to cancel the transaction if financing fails. We were into our 32nd day. I pointed this out and refused to pay more. That's when the finance manager got mad. She said "No, we sent you a letter. We can cancel." I asked her for a copy of the letter. She did not have it at first, or didn't want to show me. I asked her to see the letter of Denial, she did not have it, or did not want to show me. After back and forth, she finally gave me the letter of request to cancel due to failed financing. Jokes on her- it was dated THAT DAY, the 32nd day. I asked her for a post dated receipt, or envelope. Because It was never received at my residence. She gave me a Certified Mail tracking number. Not active, not sent. To save myself aggravation, I told her I'd see what I could do and come back the next day. I went back the next day, demanded the sales manager, and told him I didn't want to pay any more money and that they can keep the car, and to give me my trade back. David, the sales manager, tells me to not worry about it, keep the car, they'll be sure the financing goes through, that I wont owe any more money. TWELVE INQUIRES AND ONE DAY LATER. I go back and I tell David that I just dont want to deal with this, take the car back, give me my down payment and my trade and I'll move on with my life. He said hang on, that he'd go get the car. 20 Minutes later, I was asked to step out of the finance office. The door was shut, and though the door, I heard the sales man say "they sold his car", and the finance manager scream some expletives. I dont have enough room for the rest, but you get the idea. Ford Corporate, the DMV and Carfax will be hearing from me about this for sure.

Read more