Mossy Ford

1. Mossy Ford will screw you on a trade in. - They failed to pay off my car within the legally stipulated time frame and SOLD it to some one else who racked up in excess of 500 miles on a car I was STILL paying for! They broke TWO laws, not paying a car off within 21 calendar days AND selling a car they don't hold legal possession of. 2. Mossy Ford will screw you on financing. - They will promise better interest rates than what you've received at your bank, show you a letter of approval and write their finance contract as such, but call you several weeks later and demand a much larger down payment or threaten to repossess the car because the bank "changed their mind". This is known as the spot delivery scam. They feed you whatever lies they can to get you to sign the contract and if they don't like their terms, or the sales manager decides they need to make more money, you get this very fun call. 3. Mossy Ford will screw you on buying a used car and Falsify Carfax Reports. - Never trust this place. After trading in my vehicle (that they never paid off, by the way), they doctored the CarFax report! They added multiple entries to the Carfax that were NOT true including false service records. If you go to Mossy, you will end up with a car that was never actually taken care of as they advertise and made the Carfax to claim. 4. Mossy Ford will lie to you. - Because of this wretched experience, I demanded we unwind the deal (This is how I learned they sold my trade in prior to paying it off) and told me their car was at first in a "storage facility" in National City. Then it was at an "Auction" in Riverside the next day. When I got my car back, it smelled like old lady perfume and had a bouquet of flowers in the trunk. Im not joking. Imagine buying a car from them they don't own, that poor lady! 5. Mossy Ford will RUIN YOUR CREDIT. - During this nightmare, Mossy Ford added 12, yes TWELVE HARD INQUIRIES on my credit. My credit is useless now. I traded in my car that was financed. I had purchased this car about a year and a half prior from Carmax with their extended warranty. They assured me that the car would be paid off within 10 days. California law dictates they have 21 calendar days to furnish payoff. 32 DAYS AFTER I traded my car in, it STILL wasn't paid off. I was looking at paying two car payments as to not ruin my credit- on a car I no longer had and a car I just acquired. I kept getting passed around each time I called and they just kept saying they were "very busy" (quite rudely, I might add) when I finally got some one and that the check would be sent very soon. Lest I forget, when trading in my car, the advised me to call Carmax and cancel my extended warranty to get a refund. I did so. The refund went straight to Wells Fargo and now the car that I am stuck with no longer has a warranty. And apparently, per Carmax, there's no getting it back. Very close to 30 days later, there was still no pay off and Wells Fargo, my bank, had no contact with Mossy. I made the payment and visited Mossy. I was introduced to the finance manager who told me the financing fell through and that they needed more money as a down payment. I read the contract and I know laws as it pertains to dealerships. They only have 10 Days, per the contract, to cancel the transaction if financing fails. We were into our 32nd day. I pointed this out and refused to pay more. That's when the finance manager got mad. She said "No, we sent you a letter. We can cancel." I asked her for a copy of the letter. She did not have it at first, or didn't want to show me. I asked her to see the letter of Denial, she did not have it, or did not want to show me. After back and forth, she finally gave me the letter of request to cancel due to failed financing. Jokes on her- it was dated THAT DAY, the 32nd day. I asked her for a post dated receipt, or envelope. Because It was never received at my residence. She gave me a Certified Mail tracking number. Not active, not sent. To save myself aggravation, I told her I'd see what I could do and come back the next day. I went back the next day, demanded the sales manager, and told him I didn't want to pay any more money and that they can keep the car, and to give me my trade back. David, the sales manager, tells me to not worry about it, keep the car, they'll be sure the financing goes through, that I wont owe any more money. TWELVE INQUIRES AND ONE DAY LATER. I go back and I tell David that I just dont want to deal with this, take the car back, give me my down payment and my trade and I'll move on with my life. He said hang on, that he'd go get the car. 20 Minutes later, I was asked to step out of the finance office. The door was shut, and though the door, I heard the sales man say "they sold his car", and the finance manager scream some expletives. I dont have enough room for the rest, but you get the idea. Ford Corporate, the DMV and Carfax will be hearing from me about this for sure.