Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Roseville
New Ram
byon 03/06/2024
Great experience with George and sales team. They gave me the information/pricing I requested so I was able to make an informed decision.
Something’s leaking ???
byon 03/07/2024
A big “Thank you” to Kolin and the crew !!! I noticed there was a puddle under my truck… not sure which fluid I was dealing with ??? Made a call to the dealership and was seen the same day… so very happy it was an easy fix. Always fabulous communication and outstanding customer service !!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New Ram
byon 03/06/2024
Great experience with George and sales team. They gave me the information/pricing I requested so I was able to make an informed decision.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Hellcat- thanks Andrew
byon 02/23/2024
Andrew was amazing to work with when I bought my hellcat from out of state, made it all easy and clear even sent me videos of it pulling out of the showroom that I asked for!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Jeep purchase
byon 02/09/2024
We had an awesome experience at AutoNation. Our sales rep, Yoseph was professional, clear with details. He went out of his way after the sale to explain features of our new Jeep Grand Cherokee. Jeff in finance was equally great to deal with. He went far beyond to be helpful
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great sales very professional and respectfull
byon 01/13/2024
Osirus helped me find my truck and was very respectful and helped me find a great deal
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sale of 2023 1500 Limited
byon 01/08/2024
There are many opportunities for Autonation RAM on this sale. Starting with the good, called internet sales, friendly experience, setup an appointment. When arrived at the dealership, was met with a friendly smile. Where things started to go off. I was promised the truck would be ready and there would be some sort of prep on their side. They didn't realize it was a demo the GM was using, where the keys were, what price range I was looking at, etc... From there we get into the standard song and dance of the sales process that isn't specific to AutoNation but is still a waste of both our time. To keep it short, put the decision makers at the table and get things done. To close out, the sales person was on to the next sale while papers were still closing. This would have been the time to make sure that the truck that I agreed to purchase was getting an oil change as it is required before leaving on a demo with 3K miles and all other pre-reqs completed while paperwork was done. I had to wait an additional 45 minutes after paperwork to leave that day. Moving on to day two, the truck had plates but that correlation wasn't made by the team requiring me to come back to the dealership and get plates to replace the temp tags. Two days later, I had to resign a contract as a used truck vs. new and now am waiting 3 weeks on a registration charge refund. Opportunities here for the team to understand the process a little better around these sales scenarios even though they are less frequent. What really got me though was before I even had the keys you wanted me to fill out a feedback form and score all 10's. As I started to fill it out with 7/8's the sales person was noticeably disappointed and asked why not 10's. I said that 10's are for exceeding my expectations, 7/8's are for meeting it. Here we are 12 days past and I'm still happy about the truck I bought and the terms we got to, but the failures in the execution during the process still give this rating a 3. In the great words of John Wooden, "If you don't have time to do it right, when will you have time to do it again?"
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New Vehicle
byon 01/03/2024
This will be my go to place if I ever have the need to buy another Jeep. Justin was knowledgeable about the vehicle I leased. Paul in finance made the process quick and painless. Over all the experience was fast and enjoyable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We in for an oil change came out with full service for 49k miles
byon 12/13/2023
Daniel was extremely helpful in getting my chargerbthe tune up and check up it needed. The work was completed very quickly and Ervice was delivered with kindness. I will continue to be an autonation customer. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great vehicle, horrible communication
byon 12/11/2023
Just what I was looking for and the only place in the USA that had it just like I needed! Sales men was friendly but that about where the goodies stop Communication through the whole process was horrible! I understand this wasn’t a typical sale since I live across the country BUT! Then should only make communication more important! Different people would give me different information, they would say one thing then something totally different would be going on! I had to send them every source of ID known to man , then had a company contact me to do the same, then when they were supposed to send me the documents they sent them to some other company who then had to come to my home and verify everything again! Then they had to set up shipping which of course got fumbled the first time and hopefully I’ll be receiving my van today or tomorrow! HOPEFULLY!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Very good service
byon 12/02/2023
I dropped off my truck and the Brenda was able to address the issues so quick and I was able to get out on time. The tight parking lot was a challenge to navigate yet Brenda took the time to assist me out.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 11/28/2023
Went in for an oil change and they were very efficient
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Not Happy
byon 11/23/2023
Incorrect mileage on oil change
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Great experience
byon 11/14/2023
Felt no pressure at all, we were in out with no buyers remorse at all ! Which doesn’t happen often when going through pressure of buying a new car or truck. George in sales Jeff in finance good people. Truck had some contaminants on the paint and they took care of it no problem !
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Jeep Cherokee Service
byon 11/14/2023
Daniel D in the service department was helpful and friendly. He addressed any issues with my vehicle and came up with a plan to get them fixed. Thank you Daniel!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Troubleshooting
byon 11/10/2023
Had a sensor code that turned out to being a wiring problem. Found and fixed!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best way to buy a vehicle!
byon 11/08/2023
Buying a car from AutoNation Roseville Honda was the best car buying experience I have ever had! This is the way car buying should be! We had just left a competitor dealer after 6 hours of getting no where haggling. The typical car buying experience. That did not happen at AutoNation! In and out fast and the car I bought was $5000 cheaper than the very frustrating dealer I had just left. We will return to AutoNation! We will not go anywhere else in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Consistent and reliable service
byon 11/07/2023
I have been taking my Jeep and Chrysler products to AutoNation for nearly 30 years. They value my time and business and always provide accurate estimates and proper repairs/service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service department
byon 11/03/2023
Had a great experience in the service department. My advisor kept me updated throughout the process and the service was quicker than expected. Overall great experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fantastic service
byon 11/01/2023
Didn’t have an appointment. But they got me in and out fast.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Kolin @ Service
byon 10/31/2023
Kolin was of great service to me when I brought my JKU in for service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchse
byon 10/28/2023
Salesman Jeff was fantastic. Very helpful both before and after the sale. Went over the entire computer accessories with me, more than once. Excellent sales person and a credit to your company.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments