Riverside Kia
Customer Reviews of Riverside Kia
Very good people
byon 03/15/2019
I was going to write this review weeks ago and I totally forgot but I wanted to say that they were so good with us , and took care of all our needs. Special shout out to George!! Thanks for everything 🤗
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent service at Riverside Kia
byon 09/28/2018
My name is Anette. I had an excellent experience with Riverside Kia. They were referred to me by my AAA agent. Although there is a Kia dealership closer to me, my agent referred me to them. I wasn't sure what car to buy, if used or new, and was able to talk it over the phone with a member of their staff, Richard Martinez and then Carlos Guadamuz. We discussed all my options.They were both eager to help me in every possible way. They were not pushy, listened to what I had to say and went out of their way to help me. I am very pleased with both Richard and Carlos.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Very Satisfied
byon 08/23/2018
Ben Hamed greeted my father and I as soon as we approached the doors and made us feel very welcomed. Funny, friendly customer service throughout the whole process! I walked out HAPPY with a clean, fully loaded 2015 Kia Sorento, that was affordable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Doesn't stand by advertisement
byon 08/08/2017
They make advertisements in newspapers and do not stand by them.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Bad l experience
byon 04/24/2015
Purchased a 2016 Kia Sorento 03/18/2015 traded in 2012 Hundai Sonata. As of today 04/24/2015 and the trade in has not been payed every time I call the finance department they give me the run around I would not recommend this dealer to anyone. Once you drive off the lot they do not give a crap about you
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Awful experience
byon 08/15/2014
Purchased a new 2014 Kia Soul- got a quote via the internet. Went in on Kia's $1000 financing rebate. We were approved by Kia finance, but denied the rebate. We ended up writing a check for the car. Car was delivered with very dirty windows (inside), a ding on the drivers door, and the gas tank wasn't full. Unprofessional staff. I wanted the window sticker, they refused to give it to me- now they say they threw it away, and can't get it. Very strange. I've lodged a complaint with the CA Atty. General's office about the rebate. Called Kia finance- they have no record of us, and Kia customer service referred us back to Kia finance. Car seems fine, just awful dealership. Chuck Sutter, Yucaipa, CA
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
No bad taste in mouth .
byon 03/13/2014
My wife and I leased a 2014 Kia optima from this dealer and they went out of their way to get us the car that we wanted. They did not have the car on the lot so they called around to other dealers trying to find the trim and options that we wanted to no avail. The car that we wanted with The trim and options that we wanted was very rare to come by. The dealership went so far as to call the port to see what cars had come in and lucky for my wife and I they found the car we wanted. The dealership negoiated with the port and had them release the car to them, the dealership then sent two sales people to pick up the car that night. Alex (Sales Manager), man of his word gave me a great deal on a 48mo. lease. While going through the Leasing process I had the opportuniy to talk with Mark (dealership owner) who turned out to be a very down to earth guy, very nice. I also worked with other nice people there Like Ali (salesman) very accommodating and friendly, Mike (salesman) knows a lot of technical stuff, and Frank (floor manager) a very pleasant and low key type of guy. All and all everyone there was friendly and made us feel like we were appreciated. Sincerely, Anthony and Alfreda Williams of Moreno Valley, Ca.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Internet/Fleet Sales
byon 02/03/2014
After spending several weeks researching new car pricing, obtaining several internet quotes, contacting & going to several dealerships of various makes/models and having to put up with the beehives of overbearing salesmen swarming around us as we stepped onto their lots, my wife and I were just about at our wits-end and had become very disenchanted over these experiences. We put up with the typical low-ball offers for our trade-in, price jacking of the internet quotes, lies & imposition of additional fees/options and a general lack of good faith bargaining & professionalism. Some of these encounters turned us completely away from a very popular manufacturer all together. I won't mention a HONDA dealership in RIVERSIDE by name, as that would be unscrupulous. Last week we received an email & call from Cesar G., the Fleet/Internet Director for Riverside Kia, in response to an inquiry we made. I explained what we were looking for, previous prices we were quoted from other dealers and the hassles we had been putting up with for quite some time. He was understanding and assured us that we wouldn't get that from him or the Internet sales department at Riverside Kia. He even added that he felt they may be able to match and/or beat some of the internet quotes we had from elsewhere. There was no sense of pressure in this call and he was very professional, courteous and reassuring, so we made an appointment. We arrived at Riverside Kia before Cesar and met with his partner Lauren S. (Fleet/Internet sales). She called & notified Cesar we were there and they agreed to have Lauren work with us until his arrival. Lauren, like Cesar, was very friendly, professional, courteous and knowledgeable. Most of all we had no sense of pressure from her either. She found the 2014 Kia Optima EX with the color & trim we wanted and simply asked us what we wanted to pay for it. I handed her a price quote obtained through Edmunds and said anything at or near invoice. She came back with a figure less than $300 over invoice, which seemed very fair and reasonable. We then went on a test drive with Lauren, who demonstrated her knowledge of the vehicle and all of its features by answering all of our questions. When we got back, we agreed to purchase. Cesar arrived and picked up the ball with the paperwork. Kudos to Lauren S.y & Cesar G. (Fleet/Internet Sales) of Riverside Kia for your professionalism, courtesy & fairness, by making our new car purchase very painless. We drove away in our new car feeling content and without regret.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best Purchase Experience on Car!!!!
byon 03/21/2013
I found my 2012 Kia Optima online....confirmed the dealership had it on the lot and went down to pick it up. Almost everything was done over the phone and when I arrived all I had to do was pay and sign. Everything was in order just as discussed on the phone....there was no hidden fees or amounts. Fastest and easiest car buying experience I have ever had. Sales staff was very helpful in making this usually exhausting process a pleasant one! Thank you Edmunds.com and Riverside Kia!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
GREAT PEOPLE IN SALES
byon 03/12/2013
Jeff was a very nice sales person. Got a great deal on my Kia
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
