Victory Chevrolet

We just purchased a 2012 Cadillac Escalade from this dealership. The sales guy we had was new, so we were patient with him. However, the car had some minor issues, and so they were supposed to correct them before we picked up the car after purcahse. This took approximately 7 days to correct. There was no communication between the dealership to update us on when the car would be ready. During the sale, they were basically unwilling to negotiate on the price. We agreed to pa y the asking price as long as the items were fixed. Of course they wanted us to purcahse an extended warranty and the cilajet fabric and paint protectant. When we picked up the car, the door was scratched, there were no covers on the valve stems on the tires and the windshield had a small chip in it. I'm thinking, doesn't someone look over the work before you deliver the vehicle? Of course we will have to go back to get that all fixed. On top of it, the car was on empty so when we drove away, we had to immediately go buy gas. I had to call the next day to find the other set of keys. I told the manager about the fact it was left on empty. He told me that they are "not allowed" to fill used cars up…really? No apologies and made me feel as though I was being picky or a complainer. Another woman in finace told me, "you know the car is used…it's not going to be perfect". I didn't expect it to be perfect but I did expect for them to fix the things they said they were going to fix. When you spend $50,000 plus on a car, you expect to at least get gas with it! I will not be returning, their customer service is completely lacking to say the least!