Excellent experience, worth flying in for!Written by bill_r1 on 03/18/13 03:45:49 PM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
I recently was in the market for the new plug-in Accord, and found out that there was only one available in all of the Bay Area / Northern California. I visited that dealer (Capitol Honda / San Jose), and had a terrible experience with their sales manager -- very unpleasant guy who was blatant in his attempt to rip me off (wanted many thousands over MSRP) as he knew it was the only one in this area. I reached out to Honda of Pasadena as I learnt they had one available, and overall had an excellent experience. Chris E., their Internet Sales Director, was very professional and reasonable in the sales negotiations. This was all over the phone and email, as I live ~400 miles away in the Bay Area. Negotiating the deal and finalizing the paperwork was straightforward, and they sent me everything I needed to sign and send back via overnight mail as promised. I then flew in a week later to pick up the car, and was taken care of by RC C. (Internet Sales Manager), as it was one of Chris' days off. RC was very helpful throughout -- from communicating with me prior to arrival to ensure everything was taken care of (I couldn't afford to have to wait as I was driving back that same day), to taking care of me when I arrived (including calling me on route to make sure everything was fine with my flights/arrival), and to helping learn about the car and the extra accessories I had requested. Keep in mind that they knew I had flown in, so it was unlikely I was leaving without the car even if there was any (unhappy) surprises... however, the only surprises were positive -- they further reduced some pricing on some of my accessories as a courtesy. Moreover, even after the sale was complete he continued to follow up with me to ensure I got a final additional accessory in the mail (wheel locks), and was helpful throughout. I would strongly recommend working with RC, Chris, and the Honda of Pasadena sales team -- it was a very positive experience!