Citrus Motors Kia
Customer Reviews of Citrus Motors Kia
Oil change causes engine tear down on 3 month old vehicle
byon 07/12/2023
tl;dr: Do not trust this dealership for service. The simplest maintenance possible, an oil change, will cost you weeks with your vehicle, countless headaches, and an engine teardown on a 3 month old vehicle. Anything they promise you, they will go back on. I purchased a 2023 kia sportage plug in hybrid at this location in February, and the sales service with Cesar was fantastic. Unfortunately I have to leave this terrible review because of the worst car service experience I have ever had. I brought my sportage in for its 5,000 mile oil change on June 3. After I went back to pick up my car, the service rep that I worked with, Bryan, told me that they had dropped a piece of plastic inside of my engine during my oil change. He said the would have to disassemble my engine to find the piece of plastic. Due to a parts back order, they would have to hold my vehicle indefinitely. During this time, I had to borrow a non-hybrid rental car from the dealership. Due to the difference in fuel efficiency, the service manager, Benny, as well as Bryan both confirmed that I would be reimbursed for my gas while driving the rental. I asked for them to put that in writing, and they said it would all appear on the contract at the end. I called several times over the two week window that my vehicle was being serviced to check the status, and at least three times I confirmed that all of my gas used on the rental would be reimbursed. The manager, Benny, said that I would be reimbursed, and on top of that they would even fill my tank up with gas for me when I left. I was satisfied with this and agreed to it. Cut to me picking up the vehicle, there is a quarter tank of gas. It's now been 3 weeks since I've had my vehicle back. I have reached out 4 times about the status of my reimbursement in that time, only to be told that the manager was emailed and he would be giving me a call. I have still never received a call from him. Not only that, but on the latest call I was told I would not be reimbursed at all, and if I drive all the way up to the dealership they can fill my tank. Thankfully I have recordings of my conversations with the manager as well as date and time stamps for everything so that I can pursue the reimbursement I am due. I will also never be bringing my car back to this dealership for service, and I hope you don't either so no one else has to experience the absurd number of headaches an phone calls this experience required.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Awful Dealership
byon 01/13/2022
I made an appointment for a recall on my KIA Sportage about a month ago for 1/14/22 and they called me to cancel the appointment because I wasn't a regular customer. Unbelievable!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Best dealership!!!
byon 12/27/2021
I loved my whole experience with Citrus Motors!!! From test driving by myself to buying a new car!! Edward, Dallas, & Ernesto were all great people!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Thank you 😊
byon 02/28/2021
Citrus Motors made the purchase of my daughter’s car painless. The car we chose was already pulled when we got there.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Sportage
byon 08/26/2017
Dan and Rick we're great! They made it easy for us to get a new Sportage. They were so nice and helpful. Dan made it possible for us to stay within our price range for our monthly payment. I would recommend Citrus Motors if you are looking for a car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Helpful and informative
byon 01/03/2017
We had an appointment with Rick Holstein and unlike other dealers we've been to he was ready and waiting for us. Pulled the cars we wanted to see, got us right out on the test drives, so easy! Then instead of a random number on a scrap of paper he brought out our trade value with the mechanics details and started with HIGH trade value no less, and payment figures for 3 contract lengths with 5 down payment options starting at zero along with what interest rate they were based on. So nice to get ALL purchase info at once!!!! Then finance manager Brian sat down with us and explained lease options which I did not think would work as I drive 20k mikes per year. Some folks might have thought it was a pressure tactic but it was NOT, Brian educated me on how leases work today and I was able to compare and evaluate for myself what way to go...Brian did me a great service as the lease is and will save me thousands over 3 years. Then Tyler Mann from Products made sure I knew how to work the Bluetooth and systems. I will be back to lease another vehicle from these folks and would RECOMMEND this dealership to anyone looking to get into a nice Kia
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Kia Optima Oil change special
byon 08/16/2016
It's always a pleasure bringing my Kia in to be serviced. Friendly and efficient workers who treat their customers with repect. They get the work done!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 08/02/2016
The gentlemen that helped me was very professional, friendly. Had my car done in a timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 07/20/2016
Jake was very thorough with my service needs. He was very service oriented
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Kia Soul 2016
byon 07/17/2016
I really felt no pressure. The sales people were very friendly, helpful, personable, and I left feeling good about my purchase. I was not happy with the finance department I had some issues with them. The finance department was good the day of my purchase. But the follow-up was a pain and they got some of the information wrong. Thet gave out my personal account information to one of my references. Not a good experience with their Department.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 07/15/2016
great service all the way around.. the car was ready on time, there was no pressure, and was not told I needed a million things to be done to my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service department
byon 07/14/2016
I have two cars I take to them and I trust them. I do recommend this place to anyone. I like that they're certified Ford and Kia.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service, and great vehicle with low gas mileage!
byon 07/07/2016
"Gnome" and Jimmy were the best! Even with questionable credit, I was able to lease what I needed, with a payment I was happy with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 07/06/2016
I bought my car here and I received great service from the start. I made a mistake in taking my car to the Pomona Kia for its first service because I got charged more and they replaced my licence frame without my consent. They were also booked and did not seem concerned about finding me an appointment that met my needs. So I decided to bring it to Citrus Kia in Ontario and I paid less and received better service. Cesar was great and informed me about their shuttle service so I wont have to wait around while my car is being serviced. I highly recommend Citrus Kia in Ontario.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding service supportive and friendly.
byon 07/05/2016
Outstanding service supportive greater place to do business. Thanks again Kathryn White
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Found the right car at the right price
byon 07/04/2016
Thank you Citrus Kia for helping get into the exact car I was looking for. Appreciate all the help from Darin, Steven, Jimmy and Elizabeth who teamed up on this deal. Excellent service at the dealership. P.S. Perhaps it's time for a little interior redecorating as the offices and furniture look a little tired.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
15K Mile Maintenance
byon 06/29/2016
The service was great. As soon as I arrived the car was promptly processed. The shuttle took a bit of time because it was busy but another member of the staff offered to take us to our destination while we wait for the car. I was picked up promptly as well. Lastly, The bill came with a 15% discount which was very much appreciated. The service went the extra mile to make sure I am satisfied.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 06/27/2016
Very good series and very friendly staff. Very happy with my experience. Would glad recommend this dealership for people looking to buy their first car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Awesome staff!!!
byon 06/24/2016
Stress free car buying. 2hrs in and out. No haggling, just honest people not trying to get rich but rather trying to help. Asked alot of questions to find our perfect car and these guys knew it all. I would highly recommend Darin Fectzo and Tom Larson. They even introduced me to the service dept lead and gave me their cell phone numbers just in case any issues. Thats customer service!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent customer service. Extremely satisfied every time I come.
byon 05/27/2016
Very helpful in every aspect. Every time I come in they treat me like it's my first time. They returned my car as if it was brand new all over again. I Just want to say thank you citrus motors for always taking car of me and my family car!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 05/19/2016
Fast and friendly service listen to concerns completed in the service in a reasonable time
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
