Galpin Ford

by Skydog on 10/24/2023

I couldn’t work out why they were taking over an hour to call me back …must have been running my credit score etc …I wanted to order a 2024 truck that’s in high demand … the first quote was over $105.000 , when I obviously blanched at that the next offer was $75.000…I said thanks I can order one from Detroit and with delivery it will be in the $68,000 range….I would never use this dealership …..and I’d give them 0 stars if I could ! I know that for high demand vehicles you have to pay over invoice , but this was daylight robbery….

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by Bob S on 08/06/2023

Do not use THIS service center. I'm heard complaints over the years on price gauging and I've paid in the past a lot higher just to be glad to get my car back. My spark plug was stuck on Lincoln Navigator and I was told it could cost up to $750 for repairs if they needed to drill and repair. On phone I'm told they got it removed with not much of an issue and that that labor was $250 but heater pump hose cracked in process which would cost another $800. By the way my car was at my mechanic who saw no issue with hose but didn't want to risk pulling stuck spark plug as it requires special drill if it breaks. I spoke to my mechanic who has owned a shop for 40 years and said it would not take more than an hour to fix hose from beginning to end. Now I'm told they worked on car 2 hours and no mgr available. How is that since they didn't have to drill spark plug out? Now I'm shopping for a new car and would never buy a car from here ever. Josiah was Servicer manager and said I pulled it before spark plug would be installed on Monday but this was being done at 2pm. Wait, I was told hose could not be replaced until Monday and why would spark plug not be installed once removed. I felt from start that this place price gauges. $350 just on heat hose which includes no labor. I asked to speak to manager and was told only until Monday but you know they are fighting for their service bonuses so it's not about the customer which is why they rank a 3 star which I've never ranked on any my customer service jobs. No matter what industry , 3 star is pathetic. If he would of reduced it to something reasonable then I would of moved on but there is no middle ground with these people. When you care about people then you find a way to make it right. I called literally right after I spoke to him to say I would not move forward with hose job since I know the owner at Mobile Gas in Northridge whom is reliable and reasonable. I then called again and left a message and drove to the shop to get my car. I believe they unhooked hose prior to an approval so they could charge more. Truth is they upcharge on their parts more than double compared to competitors and think once you are stuck with a non working that you have no choice. As a bonus after everyone in servicing left while I waited for tow truck, a golf cart was moved in front of my suv causing an issue for tow truck. Security guard could not move golf cart so I had to unplug it and drive it in a parking space so the tow truck could take my car away. Unbelievable

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by SS on 06/21/2023

Do not recommend service here! Tim Craft in Service made no concessions to reasonable requests. Go to sunrise Ford or ANY other dealership nearby. They completely price gouge to diagnose each request at Galpin. If my transmission repair wasn’t covered under warranty it would have cost over $500 to simply diagnose. Sunrise Ford charges a flat $150 diagnosis fee for any visit with any number of customer requests and are transparent about this from the beginning. I wish I would have had this transparency from Galpin when I booked with them. I paid over $200 for them to look at the drivers seat that I already knew was partially failing, but was not of large concern on my 2020 F150. I told the initial woman who took the appt request that since it was there for another issue if they can look at it too, but I was never made aware there would be additional separate diagnosing fee for each individual item. They provided a “estimated repair cost” form at drop off, but no where on the form does it mention that those were simply the cost to look at the issues. It reads as those are estimated costs for my repairs, but as they investigate it may go up, etc, which makes sense as it’s an ESTIMATE for repairs. Why would they give an estimated repairs form for diagnosis fees? Why not have a clear invoice that is for diagnosing a vehicles issues and lays it out clearly for the customer to understand their options before moving forward. I understand they won’t know the full scope of repairs until they investigate, hence the estimate…but they should be transparent about the estimated repair cost form that you receive at drop off is showing how much it costs for them to diagnose it and actually has nothing to do with repair costs related to the potential issue. Those will be discussed at a later date. Galpin should either improve their customer communication or their invoicing to be clearer. If they were transparent I would never have had them look at a partially failing drivers seat that I knew was a minimal issue for over $200 on the off chance like in this case it wasn’t under warranty. Not to mention they want $500+ in addition to the $200 diagnosis fee to repair the seat with an $80 part. I will be completing that myself. If by chance you have no choice but to go to service at Galpin make sure to drop off with an empty tank, I dropped off with a full tank. They used over a quarter tank driving my truck around (more than required to test the transmission) and upon request refused to fill my tank again back to full..Tim noted “we do not refill them when done”. This is a simple request that could really have made this frustrating experience at least slightly better to show they could go above and beyond. More money lost because of this greedy dealership- not to mention the money lost on a rental car for the 3 weeks my truck was at the service shop after waiting almost 3 months since booking my initial appointment. They would not allow me to use the vehicle while it was waiting to be seen- we asked when we dropped it off. Why have us drop a vehicle off when it’s not ready to be seen? I have given Galpin multiple opportunities to continue to earn my business both personally and commercially after purchasing multiple vehicles at this location. We will NEVER go to or recommend Galpin Ford when they cannot provide one ounce of transparency or simple customer service. I hope the $203.89 and the quarter tank of gas really enhances your business as you continue to lose loyal customers. Big picture is not at the forefront here.

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by Bronco Buyer on 03/17/2022

Purchased a 21 first edition bronco 3 months ago. Of course overpaid as i wanted one. They jacked the price $40k . I agreed to it so not the issue. Had issues as shown below and my sales guy disappeared like a magician. Great act Majed Ghaffari BTW. Good performance. Issue is they sent it to their custom shop GAS (Galpin Auto Sports) for some upgrades. They installed a roof rack , a rear kitchen, tinted the windows and installed PPF . Positive - the rack and windows were installed great. Negative. The rear kitchen was installed the complete opposite of what was written and agreed to . Was supposed to be removable and told them to prep for solar that I would install. They drilled holes all in my trim. Like big 3” holes and drilled the cabinets to the floor, etc. Completely not what was written and agreed to. they did not offer to pick up truck and fix so i ended up just fixing my self. PPF was a complete mess. Peeling on edges on the doors and the rear. I sent them pictures as soon as it was delivered. We live up in the Bay Area so had the truck delivered to us up here and unfortunately didnt get to see it in person first. But it was brand new. Happy to post pics here if i could . Went back and forth with them and 6 weeks later they sent it to a shop up here. Now are complaining that it peeled so much as it did get worse from general life, kids, washing, etc. Galpin has history from years ago but from what i read now after the fact is not the same company it once was. Need to go back to the roots and focus on customer service. Guess thats what happen when you blow up and become big. You forget how you started and where you came from and the blood, sweat and tears it took to build it. Absolute worst automotive experience i have had in my 47 years on this earth. Just bad. Could not do any custom work i wanted additionally . Said they could not install a sub in my bronco as now room. Custom shop…i think not. A generic parts installer i have learned. Oh and i had to pay a ford dealer up here in the Bay Area $500 to fix the sat radio as they screwed up the signal with the roof rack install. All the doors looked like the pic below and the rear door.

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by Martyn on 11/23/2021

Just spent the past month setting up the return of my old lease and ordering a new one. Sent the sale person Nima Koushesh the order 3 separate times for the truck I was after, had to do this because he said couldn’t find it in his emails . He finally ordered the new vehicle, he sent me a receipt of the vehicle ordered. Which was completely different to what I wanted, different color, 4x2 instead of a 4x4. None of the features that I had ordered. So he obviously didn’t even look at the build that I sent him. Not happy, and waste of my time. Micheal Mosses was the person who setup my first lease and he was great, I had a good experience with Micheal, but unfortunately he just passed away. So I will be going else where.

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by Brandon on 07/31/2021

IF YOU WANT YOUR LIKE NEW VEHICLE TO BE DAMAGED AND COME BACK WITH MORE PROBLEMS AND BE OVERCHARGED AND LIED TO THAN THIS IS THE PLACE FOR YOU. I took my 2018 Ford Explorer in for a brake issue and my car came back with more issues which weren’t there before. I was over charged for the work they did, and talked me into work for the car that Ford doesn’t even recommend on their vehicles. And said that it needed to be done. After almost being charged for another customers vehicle, I finally got my car back. After driving the car I realized there was another problem that “came up” directly after having them work on it. My car stopped working and wouldn’t run, so I called tim, and he wouldn’t answer and left Multiple messages with him. I than was given an appointment by the service desk for one a month or so later. Tim finally called me and was able to find an appointment a week later but before I could even mention the issues he said it wasn’t his fault. Which isn’t true. I told him that the car had to be towed and they needed to cover the cost. I also noticed that something on the paper work didn’t match up with the car and were off. Another example of their crappy work ethic. During all this I was out of a vehicle which is required for my job so I couldn’t work. I didn’t get a response about my car until after I called. Which they said the care was fine and theirs nuts and bolts were all tight. And that I needed to pay for them to look at it to find the problem. I called Tim’s manager Patrick McNealy multiple times and was given his voicemail which I left several message and didn’t get a response. I called and got his boss John Purley, who I talked to and he said he would take care of everything. Another lie. They finally looked at the car and told me it needed to be a $346 charge to install a new sensor, which I asked if the manager covered it which they said they would start the work and find out. I called the manager again, no response. The tech Nick called me and told me that they wouldn’t cover it or my towing fee, but he would look into it. I called back to tell them that I wanted the car back to take somewhere else which they said the work was almost done. I later looked at the dash cam footage and noticed they Hadent even started the work yet. I picked up the vehicle and was charged $346 for work they did due to their negligence. And would not cover it. I noticed an antenna for my 800mhz radio was missing as well. They never answered my call or responded to my message. They all lie, and are dishonest. They make up problems and scam you. They over charge and push you into a corner and make you pay way more than you should be and won’t man up and accept they screwed up. They won’t cover the costs of their mistakes. I will be telling everyone to avoid this place and to stay clear of it. They are lying [non-permissible content removed].

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