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Fletcher Jones Motorcars

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Fletcher Jones Motorcars
3300 Jamboree Rd, Newport Beach, CA 92660 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
5 out of 5 stars (265)
Recommend:
Yes (2) No (0)
Service Rating

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Dealership Service Review

5 out of 5 starsservice Rating
Driveline Repair
Written by FFDDAVE on 01/27/2016
We had a vibration in the driveline of our 2006 C280. It took some time for them to diagnose the exact cause of the vibration but they were tenacious in respect to finding the problem. They allowed us to have a 2016 loaner car for the duration of the repair. Service advisor Dan Schmidt went out of his way to make sure we were not inconvenienced. The car now drives as smooth as the day we bought it.
  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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heather_fj on 01/28/2016
Dealer Response
I am so happy to hear that Dan and our team were able to go the extra mile to find the issue and a resolution. We appreciate your taking the time to share with us. We look forward to serving you for all of your Mercedes-Benz needs. -Heather Lewis, Client Care Manager
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heather_fj on 01/28/2016
Dealer Response
I am so happy to hear that Dan and our team were able to go the extra mile to find the issue and a resolution. We appreciate your taking the time to share with us. We look forward to serving you for all of your Mercedes-Benz needs. -Heather Lewis, Client Care Manager
Report