Hello Mr. Gibson, I recently came into Winn VW to turn in my leased Jetta as my 3 year term was coming to an end. I have been a VW customer for a long time. I bought from your VW dealership when it was Bob Lewis and when it was at a different location onFremont Blvd. years and years ago. I have lots of fine VW memories and have always enjoyed driving Volkswagens. John Phelan has been my go-to repair department guy for years and he is a huge reason I continue to come back. All that said, I wasn’t really looking forward to the ‘sales’ transaction but knew I needed to go through it in order to update my car. My husband hates the experience so much I decided to go it alone this time. His stress stressed me out! We even talked about going down to a one-car family now that our kids are grown and out of the house. However, when I met up with Clay that day everything changed. He was so friendly, polite, professional and calming…He’s very Volkswagen! He gave me the space I needed, answered every question I had without any pressure. I asked if he would show me the cars that would stay within my budget and ultimately, he introduced me to my new 2012 Beetle…which I love! Clay let me leave that day without buying a car (mostly because the computer system was down otherwise the transaction would have happened sooner) which I appreciated. He didn’t force the issue and he didn’t have to, I loved the car and I was sold on Clay too. I came back a couple of days later with my husband (having convinced him this experience would change his mind about the car buying process) and we finalized the transaction. I appreciate the wonderful deal VW made happen for me and the way the rest of the team helped me. I am very happy to once again be driving a VW. Thank you for having people like Clay on your team. He was a pleasure to work with. I love my new Beetle and I made a new friend in the car selling business. See you all again in a few years! Sincerely, Donna Smyth