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The Ford Store of Morgan Hill Service Reviews

  • 17045 Condit Rd
  • Morgan Hill, CA 95037 (map)
  • (408) 465-4766
  • Chat with Dealer
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Service Rating They care about their customers By DWinMH on 05/12/14 03:09:00 PM PDT
Recommend this dealer? Yes

Since purchasing my Ford Fusion over a year ago I have used The Ford Store's service department for all scheduled maintenance and a couple recall items. I've been pleased every time with their service, courtesy, shuttle service, and workmanship. I've never had to wait more than a few minutes for a s...
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Dealer Response

Thank you for taking the time to share this review with us. We love hearing about customers that have a great experience at The Ford Store Morgan Hill and we are glad you are one of them. It is very important to our dealership that we earn the trust of our gue... Read more

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Service Rating Wish I could recommend By mike1957 on 03/23/14 01:46:30 PM PDT
Recommend this dealer? No

I like the service writers in general. They seem to work hard at making a service call a very positive one, but there is no surprise here that the Focus transmissions have been a source of complaint from owners. I have had the transmission looked at twice and it still is not satisfactory. Those two ...
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Dealer Response

Hi Mike! We sincerely apologize that we did not meet your expectations. At The Ford Store Morgan Hill we pride ourselves on providing top-notch service and the experience you described is not acceptable. We want to research your situation and discuss options t... Read more

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Service Rating Ford Store Morgan Hill By JREscape on 10/02/13 03:52:00 PM PDT
Recommend this dealer? Yes

The service department at the Ford Store in Morgan Hill is, without question, the best. Art S and his staff of service writers and technicians are terrific!
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Dealer Response

Thank you for taking the time to share your incredible feedback regarding our service team. We are delighted to know that you fully trust our team with your automotive needs and we hope to continue assisting in the future. Feel free to stop by anytime and chec... Read more

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