Ford of Montebello
Customer Reviews of Ford of Montebello
Trade in process went smoothly
byon 02/08/2024
They have been patience and helping me out with process to do trade in.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Trade in process went smoothly
byon 02/08/2024
They have been patience and helping me out with process to do trade in.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New vehicle purchase
byon 02/06/2024
Great experience, honest pricing, no surprises, no upsell. Highly recommend.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Truck
byon 01/08/2024
Very friendly people and helpful, and got me a good deal. Adolfo helped me out and got me the truck i really wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ford Escape 2018
byon 12/22/2023
When my wife and I got there, we were greeted by Geo who helped us through the entire process. He was friendly, personable, helpful and made us feel very comfortable throughout our visit.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience!
byon 10/20/2023
Ordered a Ford Maverick in September of 2022 and finally got my car one year later. Oscar Monge helped me out from the ordering process and kept in contact until my car arrived. I was able to fill out the paperwork at home which made the process at the dealership quick and easy. I was in and out within an hour and was finally able to take my Maverick home. Definitely recommend getting your next car at Ford of Montebello. Ask for Oscar Monge if you want nice and easy no hassle experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
N
byon 07/10/2023
Good expediency
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ford of Montabello
byon 06/14/2023
This is my third time getting a vehicle from in last seven years. Previous two were leases and recently I purchased my last lease. Thye have a good lineup and staff are friendly and courteous.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Trusty ford
byon 05/27/2023
I was treated like a rockstar, absolutely vip treatment. Sales man Manny was very respectful, knowledgeable and nd friendly. One of my best experiences in a car dealer I ever had .
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ford lightning purchase
byon 02/04/2023
The dealership and everyone there was great. I found the car online and decided to call in. We worked out a deal and all of my suggestions to make the deal work were heard and they did everything to accommodate. The sales transaction was really smooth. I love 50 plus miles away and they brought the lightning to me, clean and ready to go. After the transaction they took off in my trade in with no hassle. Best car buying experience I’ve ever had.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
JUSTIN IS AWESOME
byon 08/31/2022
I wanted to share my experience with Justin at Ford Montebello. I unfortunately wasn't able to fill out the survey that was sent to me because for some reason, I never received it. I am super satisfied with my very first car purchase. Everything went super smooth and Justin was very knowledgeable about the entire process and had an overall friendly and positive attitude. I would definitely recommend Justin if I ever come across someone who is interested in Ford.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Carlos Andrade
byon 02/19/2022
Estoy muy contento en aver elegido ford de Montebello para el trade de mi trocka Ford F-150 por mi nueva F150 personalizada 2021 esta súper recargada y muy bonita .el personal muy amables y el vendedor Adolfo de lo mejor como persona y como vendedor.la única cosa que me quedaron un poquito mal fue que me quedaron de llamar para ver si me podían conseguir un mejor interes y no me llamaron pero igualmente les doy las gracias a todos los del personal de Ford de Montebello 👍👍🙏🙏🙏👋
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Worst customer service
byon 11/17/2021
They never return my calls
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Great service, been coming here for years
byon 09/07/2021
Great dealer. It's family owned, they remember you when you come back.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Worst customer service in the universe
byon 06/08/2021
De seguro estos tipejos no piensan ni valoran que para un cliente el hacer una inversión de $25,000, $30,000 o hasta $50,000 o más en comprar un vehículo nuevo no vale la pena. Me los recomendaron, tenía todo mi papeleo listo y los contacté por email a través de su página web, porque tenía muchas dudas del automovil que había seleccionado y para planear una cita que se ajustará a mi horario, pasaron los días y núnca me contestaron. Tuve que mandar otro email y por fin un tipejo llamado Alejandro Alvarez "gerente de internet" le comunique mi inconformidad por no haber recibido respuesta, le dijé que tenian problemas con su página web porque no les llegó mi petición de información y lo molesto que estaba al respecto, para no hacerselas largas el tipo se indignó, y me dijo: "Que si no me parecía, que me fuera a otro dealer". Reporte esa actitud al otro tipejo gerente general un tal Jonivan por email, pero yo creo que le pareció muy correcto lo que hizo el otro gerente o no lo recibio, como no sirve su paginita web, pero ni me peló. Si así estan los "gerentes" como estarán los empleados. Cuiden bien a donde van a ir a hacer una de las inversiones más importantes de su vida y definitivamente a estos yo no se los recomiendo. Tuve que posponer la compra de mi vehiculo para llevarle mi dinero y mi inversion, a alguien que no sea [non-permissible content removed] y sepa tratar a los clientes.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Ford of Montebello service review
byon 07/17/2018
Dropped off my car for service and a part replacement. I thought is going to stay overnight, but by 2:00 Pm. I received a call from Rudy in service telling me that my car was ready. Good and fast service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
5 Diamond service with a smile
byon 09/14/2017
My experience was awesome as always Miguel your service representative is the most nicest efficient friendly customer service savvy knowledgeable five star representative that your dealership has working for you and a awesome representative for ford. I don't know what my husband and I would do without Miguel knowing that he's there taking care of us and making sure that our vehicle is well taken care of. I'm sure you have other representatives in the service department working for your Montebello Ford dealership but there's no one like Miguel he is one-of-a-kind.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Hector Rodriguez f150
byon 08/24/2017
The people were very friendly and kept me well informed on the progress of my trucks service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Committed to their customer
byon 08/21/2017
I really like this dealership - especially their maintenance department. Eventhough I have another one much closer, I rather drive those few extra miles as I know that they will always follow through.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 03/27/2017
Great service Jesus the Seles representative and Miguel from service are great. Miguel always helps me out and gets my car fixed. Great service Ford of Montebello.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Always Great Professional Service
byon 08/27/2016
Miguel, Service Advisor, has always provided exceptional customer service. He keeps my vehicle in tip top shape and ensures that I am aware of upcoming maintenance. My vehicle is never kept longer than necessary. Miguel and Montebello Ford Staff overall provide great service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service and miscellaneous
byon 08/14/2016
As always, I never have any worries. Everyone is professional and personable. I'm truly appreciative and always feel well taken care of. My previous contacts are friendly and show care and concern too. Thank you Rodrigo and the rest of you. You are awesome. Miguel is always the pro at multitasking and customer service. The service department is always super busy, so be patient and realistic. They will take care of you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
