Merced Hyundai

by reviewer25 on 10/30/2014

One star only because I can't give zero or negative stars! I had a similar experience as a previous poster. Was promised a certain price over the phone by Fabian Jimenez, drove 40 miles one way to get there. After 1 1/2 hrs of dancing around with the test drive and paperwork, he finally told us that he couldn't give us the price he promised us. When I explained that wasn't acceptable since we had driven all that way for the promised price (I had informed him over the phone of the price offered by the Hyundai in our town and his price was $100 less), he got his Sales Manager, Fernando Torres, who came out clearly unwilling to negotiate. He literally yelled at me and told me he didn't believe the other dealership was willing to give us the deal I told them about. Well they did the next morning when I bought the car from them! And when I called the following Monday to speak to the General Manager (Sales), Gilbert Hernandez, he was nothing but [non-permissible content removed] (disrespectful, immature, aggressive, rude) just trying to cover his boys' backs- kept interrupting from the start and didn't even let me speak, then got huffy with me for being annoyed at the entire situation. When he found out I had already bought a car, he hung up on me!! Clearly he has no concern whatsoever of the lack of customer service happening right under his nose. What a bunch of unprofessional amateurs!! Trust me, do your car buying somewhere else!! Modesto Hyundai will give you a great deal and will treat you right!!

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