Timmons Volkswagen

by jtrem on 10/20/2009

Sales person was the only positive thing about this dealership. Once they handed over the paper work to the Finance manager it all went down hill. The finance department at this dealership is a joke. They only answer 1 out of every 5 calls. Very misguided receptionist as well. Finance manger tries to sneak in all kinds of after market items such as theft code (big thing at timmons, listed on every cars MSRP), Extended 3rd party warranties, and of course Gap. I fell for the extended warranty. After sitting on it for a day and doing my research, I decided to exercise my right to cancel. Upon hearing this the finance manager changed his tune and became very rude. I then hung out with him and got my lawyer on the phone. That seamed to change his tune. I have still yet to receive my refund, as i've been jerked around by the finance department. If I don't see it in a few days, Ill be forced to take legal action. As I said just save yourself the headache and check out a reputable dealer. The reviews here dont lie.

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by occarbuyer on 09/27/2009

I've been looking to lease or purchase a VW, did the research, figured out what I must realistically pay. But Timmons exercise fradulence in every aspect of their sales approach. They run ridiculous Ads in the LA Times on the weekend - reassure you over and over on the phone that the Ads are real - OFFER, to come and pick you up, only to have some bad cop Manager come in at the last minute and say that "there's been some mistake" - in one case - that the LA Times goofed up the AD - not just on one car, but on every single Car advertised. I work in Advertising - there's no way, no how those Ads weren't signed off on. Anyway - it seems to me the mistake is all Timmons, and their idea of how to increase client base. if you piss people off so much, and you keep doing it, per the reviews on Google saying more or less what I am - then we will carry that with us and go out of our way to tell everyone about our lousy car shopping experience. Do not shop at Timmons - they do not deserve clients because they treat them like idiots. In a contrasting note - I went to [another dealership]. I did not buy the car, or have not yet, but [the salesperson] let me test drive peacefully - never once pulled any stunt or hassled me. When I am ready, I will go back and buy the car - and I will send my friends.

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by tjnixon on 08/22/2009

Recently purchased new 2009 Touareg 2. The Timmions Sale Team was professional and worked with me to make the deal happen. Very satisfied with how the sales transition was handled. Would recommend this dealership again.

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by ocjack on 07/12/2009

their sales agents will say whatever to get you into their showroom. once you are there, it is a whole new ball game. completely different pricing, completely different selections. when you call them out on the difference, they just say, "we are just trying to close the deal," as if lying is justified if they can get you to set foot in their showroom.

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by mirandajanell on 06/13/2009

2 nights ago my partner and I went to Timmons VW so that I could check out the 2009 Jetta TDI. We did not see another soul anywhere. There was a TDI near the customer parking area, we walked over and looked at it for a few minutes before walking into the sales floor. The sales floor was also seemingly devoid of life. We found an information desk behind one of the SUV's and asked to speak to a sales associate. It was a little strange talking to the sales associate at first, he hadn't really asked any questions up front and I was feeling a bit uneasy about the experience, until the salesman went to get the key so that he could open it up and show us everything. It was like a different person came back, he started asking questions and he was pretty knowledgeable. This is not what I had expected before he went to get the key. One of the questions he had asked me was what kind of car I was currently driving. I told him that I drive a 2006 Saturn Ion-3 Sedan with the sport package. He then commented that he likes the Saturn brand and that I have a nice vehicle. He then asked if I'd like to test drive it, so we took it out, and I loved it. When we got back he asked me on a 0 to 10 scale, zero being you're going to go jump in your car leave and never consider VW again, and 10 being you want to buy this right now no questions asked, where would you rate this vehicle. I told him I'd rate it as an 8. Naturally he followed up with what they could do to make it a 10. I told him it would need all of the features I want and VW offers almost all of them. I made it clear that I was just researching at the current time and he inquired as to what other vehicles I was considering. I told him the Saturn Vue 2 Mode Hybrid. He commented that I really liked Saturns. I corrected him and said I love Saturns. I continued to tell him that I fell in love with Saturn when my mom bought an S series quite a few years ago. When I first drove my current vehicle I fell in love with it immediately and that the only reason I'm in the market is because of troubles with my knee which is making it harder for me to operate a manual transmission. One thing that had me raising an eyebrow was that the salesman had mentioned that the TDI w/ navigation is rare but they could add one that was like the factory system. Maybe it's just my great experience with Saturn shining through, but they told me that if they don't have the vehicle with the exact specifications that I want then they will order it for me. I just think that is something that should be standard across all dealers. Another thing that made me raise an eyebrow was when I had asked if VW had a service like OnStar, BMW Assist, HondaLink, etc. The salesman started telling me about their new vehicle replacement option and never answered my question. He also never answered my question about whether or not a HomeLink system could be installed. I had told the salesman that I definitely want one with the navigation and I'd like to see one with it. He said they didn't have a TDI with the navigation but he could show me the navigation system on another vehicle. He took us to the show room to a Toureg 2 and opened it up and I played with it for a few minutes. When I was finished I thanked him for all of his help, and he asked if I was sure there wasn't anything they could do for me that night. I declined but did ask him for a brochure and his business card so that I could contact him when I am ready to buy. When he returned the sales manager walked out and introduced himself. He said "I understand you drive a Saturn, you know that they are going out of business right?" Ok right then and there I'm thinking, you're a [violative content deleted] and I know exactly where you are trying to go with this, you're trying to scare me into buying now. I responded, "No they aren't, they were sold to Penske." To which he replied "I know, but they are going to stop making them with the 2010 vehicles." Again I'm think

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by philip17 on 02/21/2008

I was shopping for a used Jetta TDI and found one on this lot. I was immediately approached by a young salesman who was helpful but it was the same old kind of car buying experience. I called later and made a deal with the manager on the phone for the car. I went back in to buy it and had to wait forever to get into the F&I office but once in there I didn't get the hard sell. I am in dealerships a lot and this place struck me as having so decent sales people and probably a little less game playing as many other places. Of course, try to approach them through the internet department to get the best deal.

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by run4 on 09/04/2007

I just got back from attempting to buy a 2008 VW Rabbit and I had an experience I will never forget. I offered the price on a 2008, "RED TAGGED CAR" listed @ $19,199. After an inordinate amount of time, a supervisor came back with the salesman to tell us there had been a mistake. Timmons had made an error on the pricing and that the car was actually $19,999. Then the supervisor said he will give me the 2.9% financing on the vehicle and quoted me the monthly payment for 48 months. I accepted the deal at the new price of $ 19,999. The original salesman came over and began going over my future car, its features and told me that the car was being waxed for delivery. At this time I bought insurance for the vehicle and had it faxed to Timmons VW. Well, after a few minutes of discussing the vehicle, the finance associate came carrying a big file and revealed that the supervisor had made a mistake and that they could not offer me the 2.9% financing that had been agreed upon. Do these people know what they are doing or is this a sham? I believe this was a sham because a big corporation cannot be in business if they continuously make frequent "mistakes". Furthermore, the prices had been in the cars for the weekend Labor Day Sale, so how was this "mistake" not caught earlier, and finally how did they forget that the interest rates did not apply to this particular car when the rates had been offered for several months? Despite the dealership agreeing to two offers (one by falsely advertising and the other verbal) and then reneging on the agreements, they insisted that I was getting a great deal. This was a huge disappointment because the support staff was competent and respectful (salesman) but could not make up for the dishonest and unethical policies of the superiors.

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