Timmons Subaru
Customer Reviews of Timmons Subaru
My Forester
byon 06/28/2023
No pressure sales experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Indoor Side panel repair
byon 12/12/2023
We had both of our indoor side panels near our front windshield coming off. The service department at Timmons was able to order the clips for the side panels. The ordering process and scheduling to get the panels fixed were seamless. However, the interior panels were replaced and left with fingerprint smudges. Overall, the work order was all taken care of in a timely manner. It helped that all parts were still under warranty. As for the smudges, hopefully a little soap and water will do the trick.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outback Wilderness
byon 11/08/2023
Everything okay, except I asked for the dealer installed trailer towing hardware and they haven’t updated me about when they will be ready to do it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
replacement of radio
byon 10/21/2023
The staff who took in my appointment and took in my car the day of were very professional and very helpful. They explained how long the service might take and offered a courtesy shuttle if needed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Check up on control panel
byon 08/22/2023
I was treated like a star from the minute I arrived. Loaner car was excellent and service representative kept me updated every few hours.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
I'll Drive Far for Quality, Respectful Service
byon 07/11/2023
As I indicated to the Service Engineers, I live far from Long Beach, but I will fight through the L.A. traffic rather than take a chance at a new place. They've been taking care of my car's needs efficiently and respectfully. I didn't give them a 5 Star Rating because I didn't get a return phone call the previous day, when I was trying to book an appointment.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My Forester
byon 06/28/2023
No pressure sales experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New Subaru
byon 06/21/2023
Very pleasant experience with trade-in and new purchase. Very informative salespeople. No pressure to purchase items I was not interested in.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 03/07/2023
Timmons has been doing a great job servicing my Outback. Routine maintenance appointments are fast and easy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
service
byon 02/27/2023
very helpful
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service!
byon 01/23/2023
Easy to get an appointment. Well attended by service advisor and got my car on time as promised. And its clean.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Second purchase with Timmons
byon 12/28/2022
This was my second purchase with Timmons and I’m glad I returned. Jeff Sollee was amazing from start to finish, and RC and Mario also provided the best experience. Shopping for a new car can be stressful, but I never felt pressured with Jeff. He was straightforward and easy going. Timmons has a solid team, I would highly recommend Timmons to anyone in the market for a Subaru.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
SELLER BEWARE
byon 05/11/2019
Timmons gave me a written quote to purchase my car for $1,975. They stated the quote was good for 7 days. They were very cordial. Five days later, I returned to sell my car. They refused to buy my car for the quote price, indicating that mechanical issues caused them to change their quote. When I asked what issues, they would not provide any specifics. They became very cold and told me they did not need my car and I could take their offer or walk away. Yikes. Naturally, I was not happy and told them so. They then kept me waiting 2.5 hours before the paperwork (2 pages) was ready to sign. They told me I had to wait in their waiting area or run the risk that it would take longer for the paperwork to be completed. I am a senior citizen and feel like this felt like they would easily take advantage of me. DO NOT DEAL WITH THIS OUTFIT. THEY ARE NOT ETHICAL.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Timmons Subaru Service
byon 01/13/2018
My experience with Timmons Subaru service of my 2008 Subaru Outback took five diagnostic checks over a period of three weeks from DEC 2017 to JAN 2018 to resolve a problem. The automobile was completely out of service during the three week period. The service was excessively time consuming, overly costly and was ultimately solved by Subaru Tech Line NOT by the Timmons Subaru mechanics. In addition, sensors and parts were replaced which when tested independently proved NOT to be faulty.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Cynthia is the Best
byon 01/10/2017
Cynthia at Timmons was wonderful to work with. She made sure to answer all of questions and to get me a great deal. If you are wanting a Subaru, go and see her!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
THIS DEALERSHIP DOES NOT CARE ABOUT COMBAT VETERANS!
byon 01/03/2016
Worst experience in my 25 plus years of serving our great country. THIS DEALERSHIP DOES NOT CARE ABOUT COMBAT VETERANS. Their website depicts treatment for HEROES (Military, Police, Fire, Education) At Timmons Subaru, we believe that the brave men and women who make a difference deserve just a little bit more. However, this is by far false advertising, the salesperson Mitch spoke to me in detail about the service to our country, and terrorism, giving me the impression he was going to go assist me the best he can in order to try and purchase and or lease a vehicle, yet we spoke once on the phone (31 Dec 15), he told me he would call me back and when I asked if the news was good or bad, he related good, yet, he never returned my call. I made an attempt to call him on 1 Jan 16, in regards to a vehicle, left a detailed message, and he never returned my call, nor an e-mail I sent. I then called and left a message to a sales manager named April, left her a detailed message as well, and never received a call back. I then called on 2 Jan 15, and asked to speak to a General Manager, the reception then asked me what department...I then paused for a moment, and repeated myself, she was lost, she told me a business manager would be in on Monday, I then paused again, shaking my head. I then asked how about a sales manager, she transferred me to an individual who did not give have a name listed on his recording machine, another detailed message left, and again no call back. I just do not understand as to why nobody returned my calls, or followed up with me in regards to the sale or lease of a vehicle, negative news should be treated the same as positive, communicated immediately. I highly do not recommend this dealership. After deploying and fighting for our country in two separate wars, the least someone could do is acknowledge me and return my calls.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Great buying experience!
byon 05/04/2015
I bought a 2015 Outback about a month ago and am very happy about it. Very solid SUV. I was able to get an appointment at night, 8pm. And was delayed 30 minutes due to another dealership. The salesperson (Russell) still waited for me and the car was clean and ready when we got there. I was even amazed that a finance manager was waiting also. I thought they would sell something and assume I would not get a car that night, but I was wrong. They were very pleasant, and patient with me. they never rushed me or anything that's why I would recommend this dealership and Russell (salesperson). After the deal was done (signed the paperwork for financing) and it was very late at night already, Russell still took his time in discussing all the parts, accessories, and functionalities of the car. I have already told my friends and family about it. Bottom line is I love the car, loved the purchase experience too.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Words "False Hopes"
byon 02/16/2015
I am appalled Timmons Subaru of Long Beach has a 4 star rating. All I have to say is DO YOUR RESEARCH BEFORE BUYING A CAR AT TIMMONS. I honestly believe Timmon's uses price gouging tactics. They list the used vehicles at a hyper inflated rate and try to rip you off. The dealer list one of the used vehicle for around $25,995 while TRUECar has that same vehicle brand new for $26,776. KBB has the used vehicle for Sell to a Private Party @ $23,747 and they want to sell me the used car for almost the same cost as the new one. Deal [non-permissible content removed]. I WOULD AVOID THIS PLACE AT ALL COST, and save your money and time for another dealer that will actually give you a real deal. It is a shame Timmons wants to be greedy, or we could have made a deal. I do not write reviews, but I was so disappointed at this place that other people need to be aware. They will say anything to get you in and give false hopes at the end. I wish I could add photos for proof of sources. If your curious the vehicle was for a Used Subaru Forester XT Premium and the figures are current numbers from TRUECar, KBB, and Timmons Site as of February 15, 2015.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Above and beyond expectations
byon 06/15/2014
This is actually my second review. I was so happy with our experience that I felt compelled to write directly to the dealership to express satisfaction. We were contacted by Russell C. after requesting a quote from the edmunds website. Russell was professional, knowledgeable, and went far beyond the call of duty to accommodate us. Throughout the whole process (which was lightening fast and easy) we felt important and well taken care of. I can't imagine a better experience. Wait...we could have been served champagne and strawberries....
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 04/14/2011
After a long weekend of being jerked around by different dealerships, I was thrilled at the level of attention and service I received at Timmons Subaru in Long Beach. I got the car from Gary Colfack, who was such a joy to buy from. He answered all of my questions honestly, was kind and courteous, and made the entire experience (usually emotionally wraught) a real pleasure. I will definitely be recommending Gary and Timmons Subaru to anyone I know looking to buy a new car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great price, and sales people
byon 02/21/2011
My uncle and cousins had made all their Subaru and VW purchases from this dealership, so I stopped in to take a look since they were like 3 miles from my house. My salesperson Russell Csonka was very friendly and their wasn't that any pressure to buy from him. He and his manager Mitch Atkins gave me a very comparable price from the best online quote I got, and they even got me the color I wanted by swapping with anohter dealer. Hardly any haggling or hassling on the price. I went in the next day when the car came in, and everything was set. Price was what we had agreed upon, no hassles, just signed, and got my new car. Also with the great price, he threw in the floor mats as an added bonus. I also thought I would mention Cy since one of the reviewer kind of gave him a bad review. He was also very nice, and he did try to sell me a lot of options to add in, but that's just his job. That's just normal and comes with buying a new car. No big deal. Once I decided what I wanted he took care of it with no hassles.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
WRX SUBY
byon 10/14/2010
Bought my 3rd WRX from Timmons last month. The WRX is a amazing car as any car lover knows. Cant beat the price for this type of performance. The staff at Timmons is great. I've worked with 2 different sales people and they both were knowledgeable. The service dept is awesome. Super easy in and out when I go for service. I like the straight to the point experience and thats what I got. So in short its a pretty cool place as far as car dealers go.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
