Harbor Hyundai
Customer Reviews of Harbor Hyundai
Stay away from the sales department
byon 04/01/2024
Do not under any circumstances consider buying a car from this dealership. I bought a certified preowned Santa Fe from this dealership. The sale required virtually no effort on the part of the dealership--I knew exactly what I wanted and there was very little negotiation. Probably one of the easiest sales they have ever had. Within a couple days after purchasing the car, I noticed an issue with the USB port in the car. It is something that they should have disclosed to me prior to buying the vehicle, but I did not think it was a big deal when I discovered it--I assumed that the dealership would make it right. I was wrong. For the last 10 days, I have been calling, texting, etc. to get someone to give me an answer as to how to get this issue fixed. The two salespeople--Prince Hayes and Miguel (not sure his last name)--have promised to get back to me, but never get back to me. Or they just ignore me altogether. I then spoke to the sales manager--Dean Dixon--who has repeatedly promised to get back to me. He never does, and now he is dodging my calls. I have dealt with many car dealerships over the years, some good and some not so good. But this one is the absolute worst. Stay far far away.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Service
byon 01/31/2021
Jake the service guy he is so nice he answer all of my questions.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fast GT!!
byon 01/03/2021
Andres has great service quality and the team responds! Car runs like a champ
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Superb Service
byon 12/07/2020
I have been coming here for 6 years and Scott Jones is always the utmost professional and always takes good care of me. Always a pleasure to have my car serviced here.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 11/03/2020
Great service and facility. Jake is my go to for service and he's always great to deal with
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
AVOID JAMES!
byon 11/02/2020
I saw that that this dealership had great reviews so I drove all the way to this dealership that was 45 minutes away from my home. I was helped by an old man in an American flag mask named James (in hindsight, this was a red flag). During the car buying process, I made a comment about how COVID was going to be stuck with us forever and how it felt weird buying a car that was just going to sit in my parking garage. James decided he wanted to talk politics with me. This culminated in him telling what he thought was a hilarious story about his friend PUNCHING A TRANS WOMAN'S TEETH OUT FOR GOING IN THE SAME BATHROOM AS HIS DAUGHTER! James laughed and laughed as he proudly said that he would do the same while holding a photo of his teenage daughter. I responded "What? So you think that'd make it ok to assault someone? Did you know there's no evidence of trans women ever harming someone in a bathroom? People used to think that gay men were all pedophiles too. It's just propaganda. My best friend is a trans woman and I assure you, there would be much more of a commotion if she went into a men's restroom." I'm pretty sure it all went downhill from there. I should have left, but my lease was up and this was the only dealership that had the lighter interior that I wanted, so I was trapped there with bigoted James. James didn't know anything about the car he was trying to sell me. He didn't know what each package came with and he didn't care to look it up. I told him that I thought something was in a particular model that I was looking at, apparently I was incorrect and I found this out on my own the next day. When I spoke to James about how upset I was about this, he BLAMED ME! During negotiations, I agreed to a certain monthly payment, only to arrive in the room with the finance guy to have the guy tell me a higher number than James had quoted me. James proceeded to BLAME ME for the different price. At this point, I told him that I thought this was shady and didn't want to purchase a car anymore and he tried to INTIMIDATE ME and also tried saying the deal was already done! In conclusion, if you want to get bullied by a car salesman, James at Harbor Hyundai is your guy!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Great service
byon 09/01/2020
Harbor Hyundai is a great service center. Fast and accurate.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Warranty repair above and beyond
byon 08/19/2020
We had a strange behavior related to the transmission on our new Kona, dealer was able to replicate. We were scheduled to go on a road trip but were concerned the problem would become more severe or result in the car lurching forward to vehicle in front of us. Scott ranged for a replacement transmission to be shipped and dealer loaner car for the duration of the repair, allowing us to take our vacation and get the car repair done. Above and beyond
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Sales Consultant, Leonard Fischer!
byon 08/12/2020
Leonard Fischer went 'over and beyond' to make our lease purchase experience--for our new Palisade--an EXCEPTIONAL EXPERIENCE!!! We would highly recommend family/friends/the general public to go to Leonard Fischer to try to get you the best deal! Thank you, Leonard Fischer! You are a tenacious Sales Consultant! :) :)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Airbag light resolved
byon 07/01/2020
Service took the time to listen and work with us on recently purchased used Hyundia Elantra GT. We drove from Victorville and they were respectful of our time and situation. Thank you Andres
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Reliable Service
byon 05/28/2020
Harbor Hyundai is reliable and dependable at a reasonable price. I have been a customer for 9 years (4 vehicles) and I always go there for service even though my location makes it less convenient than other service alternatives.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service for Software Update for 2019 Elantra
byon 03/29/2020
5 Stars as always, the Team here is on point and, that they notify us customers of issues that may or may not affect us is commendable. Scott & Esteban were spot on point the best!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Unhappy Customer
byon 12/31/2019
I took my car for service and has a coupon for $5 off an oil change. When I checked my car in with Jake. Jake told me the $5 would be taken off at the time of check-out. That wasn't honored by JAKE the FAKE! He had lied, It was a humiliated experience and I'd never step foot in that place again. I'll go to a dealership that appreciates it's customers.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Best dealership ever
byon 11/23/2019
We purchased our new Hyundai Santa Fe this summer and I've had it back for free check and free oil change. From our buying experience to servicing, we've never felt pressured and got a much better price than we could get close to our home. I called the Service Dept to see if I could come in the same day for oil change and software update. Amazingly they got me in within an hour of my call. Great purchasing experience and fantastic Service Dept. Definitely worth the drive for me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 10/01/2019
As always, Scott Jones and the excellent staff here make the experience friendly, expeditious, and affordable. I always come here for oil changes and any service that this dealership provides when my car requires it. I always leave here with a smile--in this case, it was a broken rearview mirror. The part was ordered and arrived very fast-and the service to repair it was fast and affordable. I highly recommend this dealer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best Hyundai Dealership
byon 09/19/2019
This place is so great that we purchased two vehicles from here in the last three years! The service is nice and staff is friendly as well as helpful. I left completely satisfied and will be back again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The best
byon 09/02/2019
I have never had a bad experience with this location. It is a comfortable environment even with kids. The staff is friendly.. Facility is clean. The cars are pretty lol . absolutely love bringing my car here
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best overall dealership experience
byon 07/01/2019
I went into Harbor Hyundai to fix an existing issue that had not been resolved at another dealership. The staff at Harbor Hyundai were not only friendly, helpful and informative but they quickly took care of what I had not been able fix at the other dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great communicators
byon 05/01/2019
Great communicators
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Repetitious problems.
byon 03/25/2019
I have an ongoing issue with my Hyundai. I have taken the vehicle to the dealership 3 weeks straight everytime I return to my normal daily activities the vehicle will be in satisfactory condition until a few days later where the same ongoing issue occurs or another issue that relates to the initial problem begins to occur. I have expressed that I felt unsafe many times in this vehicle to consumer affairs, corporate and the dealership service department. Yet, the personnels state the car is in working condition. I disagree and will not allow any family members inside this automobile.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Too Many Trips to fix the same problem
byon 01/31/2019
No parts available. Everything has to be ordered. You once to diagnose the problem and you go again to have the repair done.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
