Simpson Chevrolet of Irvine
Customer Reviews of Simpson Chevrolet of Irvine
Best Vehicle Purchase Ever
by 01/17/2024
onI was met by a wonderful, knowledgeable sales staff member, George Deleon. We discussed what I was looking for and immediately came up with several great options. I did not purchase on my first visit with George, but he continued to update me on other options via text and email. when I finally returned, I would only purchase the vehicle from George as he really takes care of any questions or concerns, someone may have when purchasing a vehicle at the price. Between Georg and his team they gave me a great deal on my trade-in and the pricing of the vehicle that I had decided on for purchasing. I can honestly say, buying a new vehicle is never easy, but George and the staff @ Simpson Chevrolet of Irvine are a great group of people. The vehicle I traded in was purchased from Simpson Chevrolet of Garden Grove as the Irvine branch did not exist back in 2010. I was happy with Simpson on my last purchase, so I new the only dealer I would make my new purchase was going to be the same. So glad the Irvine branch opened, as it is close to home. I would recommend this dealership to anyone who asks. A very painless and happy transaction. I told George I kept his contact info in my phone so we can keep in touch. It is like gaining new friend's.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Scheduled maintenance
by 05/08/2024
onSteve was wait for me when I arrived at the service station. He got all the paperwork done in minutes. Very efficient. The work was done on time. I'm superhappy with Simpson's service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best Vehicle Purchase Ever
by 01/17/2024
onI was met by a wonderful, knowledgeable sales staff member, George Deleon. We discussed what I was looking for and immediately came up with several great options. I did not purchase on my first visit with George, but he continued to update me on other options via text and email. when I finally returned, I would only purchase the vehicle from George as he really takes care of any questions or concerns, someone may have when purchasing a vehicle at the price. Between Georg and his team they gave me a great deal on my trade-in and the pricing of the vehicle that I had decided on for purchasing. I can honestly say, buying a new vehicle is never easy, but George and the staff @ Simpson Chevrolet of Irvine are a great group of people. The vehicle I traded in was purchased from Simpson Chevrolet of Garden Grove as the Irvine branch did not exist back in 2010. I was happy with Simpson on my last purchase, so I new the only dealer I would make my new purchase was going to be the same. So glad the Irvine branch opened, as it is close to home. I would recommend this dealership to anyone who asks. A very painless and happy transaction. I told George I kept his contact info in my phone so we can keep in touch. It is like gaining new friend's.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Friendly and quick process!
by 07/25/2023
onRandy was super helpful! No pressure and was in and out!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2023 Chevy bolt
by 06/25/2023
onOverall good and friendly service. We only got one remote key with the car, and were promised they would make and deliver a second one. So far we didn't get it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Simpson failed and overcharged everywhere
by 04/03/2023
onThis was the review I sent back to them when they asked “how’d we do?” You did Horrible. I brought my van in for service and Antonio had noted that it was a $264 fee to diagnose the problem. I am new to owning a diesel, and asked about regen and such. He even noted that if it was just a regen service that was needed, that it would likely just be the $264 charge. Being a Service Advisor, I am sure he knew that the van didn't need a regen service, especially on a 5 year old vehicle that has 216k miles, so any soot was being burned off on the regular. Anyway, I signed all the paperwork to get the van brought in and go on my way. When signing the papers, I didn't realize Antonio had upped the diagnostics fee to $530, but from how the rest of how things went, I am realizing that is just how you operate. Antonio also noted that if I went with you for the repairs, that the fee would be applied towards the repair labor. OK, so I got a text from Antonio that an injector wasn't performing correctly. The text noted it would be $1,189.00, they'd change out the injector, perform a regen (no they didn't and it wasn't needed anyway), do this, that and the other. I approve the order. Your tech disconnects the electrical connector, loosens the 2 bolts that hold the injector power plug to its mount, unscrews the injector from the exhaust system and then repeats the process to install the new one. Then the vehicle is started, it runs and no error code. It was not taken on a road test (GPS and mileage on vehicle confirmed it), it was not given a "28 point inspection" and the air pressure wasn't checked on the tires that your dealership felt I needed an 8 page invoice just to show that you were required to check air pressure by the CARB. To add insult to injury, I had low air in my tires, my dashboard was showing that error message as soon as you'd turn on the ignition, but even that wasn't enough for your dealership to do what they were actually required by law to check. As if that wasn't bad enough, when I picked up the van, I saw that the tires were never filled up, so I pulled it back to the service bay for this simple task to be completed. What did they do at that point? They filled up the rear 2, but the front 2 (the ones that were really low at 56 instead of 80) weren't touched. Lastly, I won't get into the fact that your parts are at "rack rate" 75% higher than what they are from Any GM AC Delco dealer online (not aftermarket), but that I was sold my parts at an even higher rate that I could walk into your dealership and buy them over the counter ($355.54 vs. the $391.09 I paid). I can say this, you were very thorough in making sure that you didn't miss one opportunity to gouge me, charge for services not performed, ignore the dashboard warning lights for you to do a service that you are Legally required to perform, not perform said service when I drive the car back to service for them to be taken care of, BS me that my van would even need a regen service, still tell me that service was going to be performed, gouge me on parts and absolutely gouge me on the labor as well. So please explain to me what elevated level or service that I am receiving by going to your dealership? Please explain your labor rates and how you come up with $768 for less than one hour of work. Please explain why I was charged over retail for my parts. Please explain all that I addressed above.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Mr
by 03/28/2023
onGreat experience. Got me in early and out in timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2018 5 year scheduled maintenance Chevy Volt
by 03/19/2023
onI have a 2018 Chevy Volt, it had scheduled maintenance to be performed, both cooling systems, for the batteries and the gasoline engine, and the brake fluid flushed, this is the recommended service after 5years, on top of that I had an oil change and tires rotated, Thanks for the excellent service, Good job to the Service Team at Simpson Chevrolet!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Hassle free experience, friendly staff
by 02/23/2023
onSales persons were all courteous and friendly. Started a purchase inquiry online and came in with an appointment to meet with a salesperson. During the process it was refreshing to have the add-on options provided and explained, yet not be pressured to buy extras. Purchase process was straightforward and clear. Absolutely recommend Simpson Chevrolet of Irvine.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
by 01/09/2023
onTodd in Service made our experience very pleasant. He was informative, polite and updated us every step of the way.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Wow!
by 12/27/2019
onI made the last appointment of the day on Saturday (i live ~40 miles from Simpson Chevy) and intended on waiting for it. Even though it was only an oil change, I knew it would be a few hours due to the time. The service adviser, Scott Anderson, under-promised and over-delivered. He told me that it would likely take 2+ hours, so my family and I walked over to the local Starbucks and then casually walked back about 30 mins later. As we were stepping into the lounge, he was rounding the corner with our freshly washed Tahoe. This is the kind of excellent service that keeps customers coming back. On the way to Simpson Chevrolet, I pass 3 MAJOR Chevrolet dealers - and I will continue doing so when the opportunity arises. Scott has earned all of our future GM business. Click to Copy
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Vette Service
by 06/27/2019
onTook my Stingray in for its 500 mile oil change. No problem with the oil change, but Simpson should know that Corvette owners are very particular. We want the seats and mats covered and we want them to take good care of our vehicle. When they washed my car, they left swirls and marks on paint of the left fender. It took me over an hour of paint correction to get the fender looking like it did before they busted the dust off my car. I'll give them a second chance, but next time , no car wash.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Disappointed
by 05/19/2019
onthis is not a Chevy dealership that I’ll ever use again especially for any service issues. Unfriendly unprofessional & not trust worthy. Overall, bad.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Five-Star Service
by 05/05/2019
onI am a repeat customer at Simpson Chevrolet. I scheduled a service appointment for my GMC Terrain to have a new starter and battery installed. My service advisor sat down with me at the appointed time to discuss my service request and answer my questions. He made some additional service recommendations, which I felt were both timely and appropriate. After signing the work order, he said my vehicle would be ready by noon. I sat in the comfortable customer lobby and used my laptop computer at one of their workstations. At 10:30 AM my service advisor came inside to inform me that my vehicle service was complete. I was quite impressed (as I have been with my previous service visits) that my vehicle was ready earlier than expected. My vehicle was washed and waiting for me just outside the customer lobby. I feel fortunate to have found a dealership that has a high level of integrity and technical expertise, allowing me to feel confident that my vehicle service will be performed correctly and competently. I have no doubt that I will return again to Simpson Chevrolet for my next service appointment.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2018 Suburban
by 10/19/2018
onGreat experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Customer Service
by 04/12/2017
onThe follow up with the service writer Sergio was over the top. He made sure I was completely satisfied. He returned my calls and kept me updated.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Initial response posted.
by 04/12/2017
onMy visit to Simpson Chevrolet Of Irvine was based on my established relationship with Sergio Rivas, formerly of Premiere Chevrolet of Buena Park. My Camaro ZL1 and the service required, is of utmost importance to me. To that end, Sergio has proven to be an excellent automotive professional, who has always provided the necessary service and/or advice regarding the upkeep of my vehicle. It should be noted that I live in Monterey Park, CA 91755, approximately 41 miles from Simpson Chevrolet. Additionally, there are many Chevrolet Dealerships that I pass on my daily journeys. I came to Simpson Chevrolet because Sergio selected Simpson Chevrolet to provide his services to your customers.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Corvette service
by 04/11/2017
onMy scheduled appointment was met on time. I was on my way home within an hour with a clean washed car
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience with dealer at Simpson Irvine!
by 04/11/2017
onSean Samadzai was the highlight. He was the antithesis of your stereotypical car dealer; he was honest, did not pressure me, and showed great customer service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Simpson Chevy - 5 Stars
by 04/06/2017
onJason Hay was a phenomenal salesman who really took the time to give me a personalized experience that ended successfully. I am completely satisfied with the work he put in.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Simpson !!! Great Place
by 04/06/2017
onAngelo has been great to me and i cant wait to buy another car from him this year. Hopefully during truck month he can pull out the big guns like he did for my VOLT
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Regular Service at Simpson Chevrolet
by 04/05/2017
onThe waiting room was clean and free wifi to use. Nearby restaurants are within walking distance and by the time I returned the car was ready for pickup.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments