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Pacific Volkswagen


14900 Hindry Ave, Hawthorne, CA 90250 (map)
Today 9:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Used Car Buyers Beware
Written by jessdbon on 01/04/2015
I purchased a used 2012 Acura TL in October of 2013. The sales team that I worked wih (although friendly) failed to disclose the fact that the car was previously involved in an accident that caused structural damage, substantially reducing its market value. The vehicle had a clean CarFax and I think that they thought that they could pass the vehicle off as mint condition to make a few extra thousand dollars. When attempting to sell the vehicle last month I was alerted to the prior accident by a CarMax inspector. He found the damage within just a few minutes of the inspection and then confirmed by running an AutoCheck report. Although the damage may not be recognizable to the average person, anyone trained to do vehicle inspections would spot it. The AutoCheck report also revealed that Pacific VW likely acquired the vehicle at auction so they were probably well aware of the issues with the vehicle. I am surprised that as dealer as large as Pacific Volkswagen would risk their reputation just to make a few thousand dollars. In any event, as a result of this I am potentially out over $5k. I have been in touch with the General Manager, Marin, in hopes that he will buy back the vehicle and avoid legal action, but so far his responses have taken days (or even weeks) and have been very non-committal. I will continue to push and hire a lawyer if necessary until some resolution is reached. Beware of buying used vehicles at Pacific Volkswagen. If you do, don't trust the CarFax alone. Run an AutoCheck as well and get the vehicle inspected.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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