Customer Reviews of Clawson Honda of Fresno
Definitely will be back!
byon 05/31/2023
The sales team was so helpful in getting me into my dream car while working with my budget. This is my 4th car from Clawson, and every time they are sure to take care of me. I have the 2023 CR-V Hybrid Touring, and it is the most amazing car I have ever had. Feels so luxurious and drives so smoothly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Definitely will be back!
byon 05/31/2023
The sales team was so helpful in getting me into my dream car while working with my budget. This is my 4th car from Clawson, and every time they are sure to take care of me. I have the 2023 CR-V Hybrid Touring, and it is the most amazing car I have ever had. Feels so luxurious and drives so smoothly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Ignored buyer
byon 07/18/2016
My husband and I visited this place with the intent of buying a car that day. We had a check in our hands and ready to purchase. We walked around the lot in the heat to look for the car that we saw online and wanted to purchase it. Only to be greeted with someone in a golf cart promising he'll be right back to help us (he never did). May I also add that I'm going through chemo, which means, i'm bald and was wearing a hat plus i'm not suppose to be out in the sun too long. So we decided to go inside and gave this place the benefit of the doubt. There were maybe 5-7 salespeople in the room. Not one of them asked us if we needed any help. We sat around for a few minutes..still nothing! At this point we were very reluctant to do business with this place. Never again! This place will judge you with how you look! I guess they never heard the saying "Don't judge a book by it's cover". Very poor service. I don't even want to give it any star.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Chavez
byon 02/07/2016
I liked how professional all the staff appeared. Mr. Delao who sold me my car greeted me, and inquired if I liked my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Acceleration problem
byon 02/07/2016
I made an appt. first. When I arrived Andrew was right there and took me in to get all the info. I needed a ride and they were there to take me home and picked me up.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellence
byon 02/04/2016
Just excellence Sonny and Rachel where so truly empathetic to my particular situation they promised to get me into a car that evening and I drove home in a beautiful car that same evening as they promised , no hassle.
Oil Change
byon 01/27/2016
Car was taking upon arrival and was ready at the time that was said. Price was fair and accurate with no extra cost.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Happy with my Honda
byon 01/26/2016
Arthur; he was awesome! He was polite, friendly, and took the time to explain everything. I went in for an oil change and tire rotation. He brought me a filter to show me it needed replaced, and then told me my front brake pads needed replaced. After he explained it would take another two-plus hours to do all that, he found keys for a loaner car so I could get some of my errands done (as I don't live in Fresno.) I am so grateful to him for that loaner car! He is great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
GG
byon 01/25/2016
Everyone there is very cordial and willing to help. My time waiting was shorter than expected. There is a place for kids to play.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Coupon
byon 01/24/2016
I went in for an oil change with an expired coupon from Clawson Honda, and was very pleased that they honored it. That made my day
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Going any length to please a customer
byon 01/22/2016
My Honda was not starting about every other week for no reason, I took my car in and met with Jason Rodriques. They tested my engine and could find nothing with the parts. Jason gave me a loaner and drove the car to see if they could fined the problem, he called me the next day and they had found what was going on. Jason's effort and help was over and above what I have received at any dealership in the past. I am a happy customer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Accord Lease
byon 01/17/2016
Right car, right price, very efficient process with your team that got the car ready. Follow up has been okay.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Good feelings
byon 09/23/2014
Excellent and fast services by Robert Hanna and Arthur. Most Clawson Honda people were seen smiling happily as they move around in the office!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service always
byon 09/10/2014
As a retired customer service manager I know what good customer relations look like - and the Clawson staff does a great job at customer service. We have always been very pleased when we bring our vehicles in.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
honda civic 2014
byon 08/30/2014
Sonny was very helpful and went over all the details of my lease. I would recommend Sonny to anyone interested in a new vehicle
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Respect and Honesty
byon 08/25/2014
I Called Clawson Honda on the evening of 8/23/14. I spoke with Rachel B. Rachel asked for my information and called me back early the following morning. Rachel had all the details of the proposal ready.....over the phone!! Amazing!!! I drove to the dealership that afternoon. Rachel was able to close the deal in a little over an hour. No haggling or runaround here. Rachel demonstrated honesty and much respect. Her initial proposal was in fact the best deal when compared to the other 4 Honda dealerships I'd been shopping. Rachel offered excellent customer service and an absolutely rock bottom price...the first time around!!!! My second new car purchase from Clawson Honda this year. Both experiences have been a pleasure. When you go to Clawson, do yourself a favor; ask for Rachel B. You'll be glad you did. I highly recommend her for her Honesty, Professionalism and Respect. Finally, a big THANK YOU to Juan C. in the Finance Dept. It was a pleasure doing business with the both of you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Deal on Civic
byon 08/22/2014
I appreciate the time the reprentatives took to help get me a great deal. I was ready to leave but I couldn't turn down such a great offer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Honda service
byon 08/14/2014
Your staff was friendly and advisor, Sandra B. was very helpful and provided clear explanation of the service being performed on my vehicle. The service was completed under the estimated time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Honda Accord
byon 08/07/2014
We cut to the chase. We knew what we wanted to pay and we didn't waste each other's time. Matt did an excellent job with taking our offer to your management.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent service
byon 07/02/2014
I have never been so impressed with the service and care I received. I can't say enough about the people that helped me. All I can say is thank you thank you. This is the first time I had been in the service department and you have personel that you can be proud of. This is not John but his wife. Wonderful experience. LANA LOCKHART
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
"All's well that ends well." (Wm. Shakespeare)
byon 06/24/2014
Clawson's website and the linked CarFax report advertised a 2011 CR-V as certified. We test drove it, negotiated a price, and proceeded with purchase. Near the end of the lengthy sales process, I asked about certification and the Sales Manager on duty said the vehicle was not certified. Having forgotten the website and CarFax statements about certification, I agreed to proceed. The next day, I called the same Sales Manager, and pointed out the advertising and CarFax statements about certification. He rebuked me for raising the certification issue again on the grounds that he had disclosed the non-certified status before the purchase was finalized. Having learned that California's Vehicle Code section 11713.18(a)(9) addresses this situation, I attempted to confer further with sales management and sensed I was getting "slow walked." So, I telephoned the General Manager's office. Nikki displayed keen interest and referred me to Tony, who had been recently promoted to General Manager overseeing all Clawson dealerships. After listening to my recap, Tony revealed the underlying problems: (1) a recent audit by Honda resulted in Clawson losing its ability to certify vehicles for at least 90 days and voided certification of our vehicle, (2) advertising had not been updated accordingly, and (3) sales staff had not informed us of these situations. In a voluntary response, Tony had Clawson purchase a service contract and take other steps which provided us the equivalent of certification. This four-star rating reflects the excellent value we received and Tony's first-rate professionalism, offset by the time, effort and assertion required to bring about resolution. I posted this review because, in response to my thanks for his help, Tony asked that I write a candid on-line review.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Civic
byon 06/21/2014
Mr Sonny A. was really nice and answered all my question, he was there waiting for us when we picked the new car. We were very pleased with Clawsonhonda since this our first Honda ever
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
At Clawson Honda, our customers are our priority. We seek your full satisfaction, and we are willing to do what it takes to earn your trust and business. Our Relationship Development Director, Matt Roberts, is on staff to guarantee your experience at Clawson Honda exceeds your expectations. Every day we work as hard as we can to ensure your satisfaction and create a pleasant atmosphere. We love our customers and will go above and beyond to earn the respect and loyalty of everyone who comes through our doors.
We are excited to help pair you with your next Honda vehicle or service the one that you already own. We are open seven days a week and are excited to meet you!
1 Comments