Quality Chevrolet Escondido
Customer Reviews of Quality Chevrolet Escondido
New 2500 hd Silverado
byon 02/18/2023
Kenny was great my sales guy very helpful got me a great deal and extras free oil change for life and tire rotation thanks Kenny
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 04/05/2023
Friendly Staff
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New 2500 hd Silverado
byon 02/18/2023
Kenny was great my sales guy very helpful got me a great deal and extras free oil change for life and tire rotation thanks Kenny
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
AMAZING EXPERIENCE!!!
byon 01/06/2023
My experience with this dealership was AMAZING!! I had initially went to a different Chevy dealership in LA because they were closer, but their service was horrible! Although Chevy in Escondido was a 1.5 hour drive away, i am very happy I went there. I initially spoke with Becky who was great who then connected me with Roman who took care of everything from start to finish. I really, really, really appreciate their service!!! I love my new car. Thanks again for all your help! :)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bait and switch tactics fuzzy math dealer mark ups
byon 01/29/2021
So they had an LT-1 Camaro listed online at a great price. Unfortunately the minute they brought the "closer" guy in several things went bad. Fast. 1. They add dealer bs add-ons to all their cars. This was not advertised. They charge $1393.00 for these add-ons. 1. "clear shield protection package" $395.00 essentially this is some clear plastic they put on hot scratch or chip spots. 2. "roadadvantage theft" these are stickers on the body panels. Thieves have razor blades I have learned. 3. "Exterior and Interior protection" Wax and Scotchguard. LOL. They refuse to remove these items or even negotiate on them. I should have walked then. I almost did. Next up they tell me I qualify for 3.99 financing through GM Financial. But unfortunately I knew the lowest rate is 3.29...And I have an 809 credit score...Miraculously they were able to "call" and get the rate down to 3.29. Then they denied me a GM educator discount. On a Camaro it is supposed to be worth $1750. They kept saying we can only give you $200--but gave me nothing. ZERO NIL 000000000 NADA But Quality was also dumb enough to put that in writing on my incentive sheet which I have a copy of. The wrote "educator discount code GITA 0" I am filing a complaint with GM Financial, GM, Chevy whomever will listen to me till I get satisfaction. Oh, and when I get the GM Purchase and Delivery satisfaction survey.. I am NOT satisfied and I am NOT happy This--on top of all of this the "closer" kept doing fuzzy math and trying to confuse me the whole time. Once I saw the four square and they wanted to just talk payment not PRICE I should have blown a gasket and left. [non-permissible content removed], fraud, I have nothing nice to say. And Quality, if you truly want to talk to me, you have my phone #. Your generic "please contact our sales manager blah blah" response is no good.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Buying Experience - Great Car!
byon 04/17/2017
The salesperson was very kind and easy to work with. He even stayed quite late so we could finish, got my car detailed, gassed it up and off I went!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Delighted Service Customer
byon 04/13/2017
Our experience was very delightful. We received a loaner car so I could get to work quickly after dropping off my vehicle (since it would take a few days to repair). The experience was quite seamless and stress free. Maria Espinoza is incredibly informative and out of all the service advisors I've experienced in my life (I've had 11 cars over the years for different manufacturers), she is the best. Keep up the good work!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quality Repairs at Quality Chevrolet
byon 04/12/2017
The repairs are done by professionals and the repairs are done correctly, always. So that's why I come back - hopefully not real often :-)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Honesty has earned my trust
byon 02/28/2017
I was told that the brakes lights were out on my 2006 HHR, but I observed them lighting when the auto tech moved my car. I took a picture on my cell, just so i could refute the charge. After about 15 minutes I was paged and went to the service desk and was surprised to hear that my brake lights were OK. That level of honesty has earned my respect and repeat business. Excellent chance my next car will be a Chevrolet purchased from Quality.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Worst Dealership Experience Ever
byon 11/23/2016
This dealership is simply ridiculous, I come in at 11, fill out paperwork, do their bs they run credit and get me approved, then I'm told right before I come to take delivery of the car, that they just sold the car to someone else. In California that's a violation of the deceptive trade and practice act for which I'm going to sue them, not to mention Junior Bernal casually stated "between you and I" that he can lower my interest rate if I buy GAP and a Service Contract, that's consumer fraud, they lie to their consumers and the lenders in which they work with and submit deals to.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
The name says it: "Quality"
byon 09/01/2016
We have had nothing but quality service from your dealership. In fact, we chose to lease two vehicles from the dealership because of our satisfaction with your high quality of service, both in vehicle maintenance and repair, and sales. We especially wish to cite the courtesy and professionalism given to us by Wes Parkhurst in your service department, and Ian Bracey in sales.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Worst car buying experience ever
byon 12/19/2015
From the beginning they were not honest. First said I would get a Costco cash card. Then said it was a mistake. Represented I had to buy paint warranty as it was already on the car, not true. Had to take brand new car for service, told me it was fixed. Arrived to find same problem existed. Told I would get a refund of paint warranty, still waiting. Called the GM Lewis left a message, no return phone call. Not exactly good service.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Early morning appointment
byon 12/15/2015
My service writer was very helpfull. The tv could be on a channel other than sports. There were women who where not at all interested in sports. Maybe a History or science channel would be a better fit for those waiting for their vehicles.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Smooth Service visit!
byon 11/23/2015
Went smoothly. Keep up the good work. Please, don't allow mechanics to become complacent. Excellent job. Please continue! Maria was pleasant to work with, as always.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ed Carr is the best!!!
byon 11/16/2015
I recently just purchased a 2016 Chevy Cruze through Ed Carr. Ed was by far the best salesman, he was very polite and outgoing. He told us exactly what we needed to do in order to make this purchase. He showed us all the cool features that the Cruze offers. The process was fast and easy with the help of Natasha in finance and having Ed having most of it already completed. I got my payment where I needed it to be with the help of Ed and Manny A. Overall I had a great car buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Nice job!
byon 11/06/2015
The staff are always friendly and efficient. I was in, out and on my way in the time stated; rare, these days! Nice job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
A good deal given
byon 11/04/2015
Lori Rios was both professional and helpful throughout the entire process. She gave me straight answers to all my questions and left me with no doubt that I received a good deal.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Evan's review for Jose
byon 11/04/2015
Jose was very great and patient with me I was very indecisive about what to get and what model but after all was said and done Jose, Manny, and the sales manager (I don't remember his name) were all awesome at taking time with me and helping me buy my first car
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Thanks
byon 10/30/2015
Maria is the best service tech I have ever had. She was knowledgable, helpfull and kept in communication through the entire process. You have a gem there!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Another satisisfied customer
byon 10/27/2015
The service was excellent. Ben Amick is my regular Service Consultant. I had another issue that I returned with and the service consultant was Uriel Aguilar, as Ben was off that day. Both consultants were professional, honest, attentive & courteous. They both focused on my needs and were great representatives of Courtesy Chevrolet & upheld the values of this Dealership. I am a very satisfied customer and I will continue to do business with Courtesy Chevrolet.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Evaluation
byon 10/24/2015
Bill, my service adviser, kept me up to date as far as what was happening with my car. Really appreciated it. Also, shuttle driver was very personable and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent
byon 10/22/2015
Everything was handled perfectly. My service writer answered all my questions and followed up with me on how my truck was doing
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments