Dublin Cadillac

by Gary_Guilleau on 09/12/2013

Ken T. handled my email inquiries. His emails were only borderline literate. But he wrote several times that a used Cadillac CTS in their stock had a particular feature I was looking for (fold-down split rear seat.) It took several explicit email inquiries to get an understandable answer from him, which was finally "yes." I live 190 miles away, and I passed up opportunities to buy my car closer to home because of his assurances about that feature. When I phoned him to schedule an appointment to see it, I asked one last time about that feature. His reply was, "Oh yeah, I know that's important to you. Let me go look at the car." (!!) His reply the next day was finally, no. Based on my experience, and the one described in a previous review, no one should even consider trying to do telephone or internet inquiries with this dealership.

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by socket2me on 09/11/2013

Visited the dealership to see a car they advertised on the internet. They didn't have the car. I sent a quote via Edmunds and they sent back a vin number and pic of a car they didn't have.

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by WernerCA on 08/26/2013

I bought my new Escalade ESV from this dealer. Ken is very helpful and offered the lowest price for the similar configuration. He is very pleasant to work with. We decided to pick up the car on Sunday, when he is not in office. But he worked remotely with the manager and another sales person to get the deal done, honored all the commitment and rebates. Great experience

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