Dublin Cadillac
Customer Reviews of Dublin Cadillac
Terrible communication from one salesman.
by 09/12/2013
onKen T. handled my email inquiries. His emails were only borderline literate. But he wrote several times that a used Cadillac CTS in their stock had a particular feature I was looking for (fold-down split rear seat.) It took several explicit email inquiries to get an understandable answer from him, which was finally "yes." I live 190 miles away, and I passed up opportunities to buy my car closer to home because of his assurances about that feature. When I phoned him to schedule an appointment to see it, I asked one last time about that feature. His reply was, "Oh yeah, I know that's important to you. Let me go look at the car." (!!) His reply the next day was finally, no. Based on my experience, and the one described in a previous review, no one should even consider trying to do telephone or internet inquiries with this dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
2013 Cadillac SRX
by 09/11/2013
onVisited the dealership to see a car they advertised on the internet. They didn't have the car. I sent a quote via Edmunds and they sent back a vin number and pic of a car they didn't have.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Great Dealership
by 08/26/2013
onI bought my new Escalade ESV from this dealer. Ken is very helpful and offered the lowest price for the similar configuration. He is very pleasant to work with. We decided to pick up the car on Sunday, when he is not in office. But he worked remotely with the manager and another sales person to get the deal done, honored all the commitment and rebates. Great experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fantastic Purchasing Experience
by 09/24/2012
onJack was my salesman and he was awesome! I had been to three other dealers that same day and was most comfortable at Dublin Cadillac. No pressure. Jack showed me only the cars within my price range and desired models. I went home that day with a great deal! I would definately recommend Dublin Cadillac to friends and family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable