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Covina Valley Kia


626 S Citrus Ave, Covina, CA 91723 (map)
Today 9:00 AM - 7:00 PM
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Dealership Service Review

1 out of 5 starsservice Rating
Worst customer service
Written by Dazed1987 on 01/26/2015
I bought a Kia forte 2014 and on my first month I ahd problems with stereo not turning on and my mileage screen went blank I took it in two times they could never found the problem on the car. After that I had problems with the mirrors the would not unfold automaticly they could not fix it. They give you the excuse that they can't duplicate the problem but the problem was still there. Also they don't tell you the the car does not come with a spare tire I found out when I got a flat and check my trunk and there was nothing but a sealer and a pump. I had to call AAA in order to get fix. I went to the dealer to ask and they told me that there is no law that the car has to come with a spare but I was more than welcome to buy one. A year later I problem with the trunk water was leaking inside the trunk I took five times in within two months until they found out what was the problem. Out of those five they only gave me two free rentals. the only reason was because I had to ask the service manager. At the end I really like the car but it was the worst buy since I had a lot of problems with it.
  • Recommend this dealer? No
  • Did the dealer honor all commitments made? No

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