Cerritos Acura

by Ibornpoor on 07/01/2017

My family and I have bought a few cars here because we trust the quality of what they deliver and give us exceptional treatment and service. They also don't keep us at the dealership all day. They are under construction at the moment so you would have to excuse the inconvenience but I'm sure they are looking forward to a new beautiful dealership. I know I can't wait to go see it when it's all finished. The sales crew was very professional and courteous. If you are looking to buy a new Acura or a quality used anything I assure you that you will leave very satisfied. Ask for Lance, Christian, Mike, Dan, or Kemick. They are a five star championship caliber squad.

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by erikbenitez on 08/16/2016

To start off I would like to say that if I could give this place ZERO stars I could. Two and a half weeks ago I purchased a used 2010 Mazda 3 Hatchback from this dealer. Just last week I took the car in because I noticed that the car was not performing well. The car would stay stuck in first gear any time you gave the car gas. After the dealer held the car over a day and a half making me lose a day and a half from work they deemed that the car did in fact need a new transmission as per the Mazda technicians that they sent the car to (Mazda dealer is right next door on lot). This dealer is not taking responsibility for the poorly inspected car that they sold me and expect me to pay $1800 for the repair after only having the car for 2 weeks! On multiple occasions they pointed the fingers at the Mazda dealer because according to them the Mazda dealer did the pre-sale inspection for them. I personally don't care who inspected the car. The point is that the car is failing me and Acura of Cerritos is failing to take responsibility of their products. Looks like a bunch of failing going on at this car dealership. Now I would like to talk about the quality customer service Acura of Cerritos provides. NOT!!!!! Of course the sales staff was great when purchasing the car however, once they found out the car had a defect they sent me through the common runaround. First I dealt with the Service Department Manager (Mark). He actually wasn't bad. All he did was inform me that charging me $1800 is the absolute best they could do for me even though I had just bought the car and it was already defective. Next up was the Used Car Sales Manager(Mr. Silverlake or Silverback...something like that) Now this guy was a class act if I've ever dealt with one. While explaining to him how it was that I found the problem he insisted in mentioning the fact that maybe I should have bought a Ferrari or Lamborghini. To start off I would like to say that in reality the car was actually a safety concern at the moment when I first realized that there was something wrong. While merging onto a freeway the individual in the lane next to me failed to yield therefore since I was slightly ahead of him I pressed the gas and to my surprise the car went nowhere. Luckily I got ahead of him just enough for him to realize that I was there and he stopped. This manager Mr. Silverback was by far the rudest and most unprofessional person I have ever dealt with. He has complete disregard for his customers concerns, their feelings and their safety. Lastly, I stepped into the big guys office. The General Manager Mr. Rick Walker. It is clear to me why his staff has a lack of professionalism, why they have no manners when talking to customers and lastly why his staff insists in nothing but sarcasm. As I went on to explain to him the concern with the car he also various times insisted that "if I drove my car like a maniac, my transmission would probably also make funny noises." Number One: not once did I drive that car out of the normal. The incident that happened that day could have been catastrophic if that man would have hit me considering the only thing on my other side of the car is a 30 foot drop onto the freeway. Number Two: it doesn't matter what kind of car you drive whether its a old beat up clunker or a Ferrari or Lamborghini, if you step on that gas pedal you should be expecting for the car to perform to its full capacity and be capable of shifting thru its gears with no restraint, SPECIALLY if it concerns your health and safety. I would also like to mention that when dealing with this man he kept mentioning how "they were doing the absolute best that they could to address the problem." Well sir if you were really doing your best you wouldn't be receiving this very negative review/complaint. If you were truly doing your best you would take responsibility of the poorly inspected products you sell and you would fix my car! For anyone considering buying a used car from this dealer I would be extremely cautious. I personally would not refer even my worst enemy to Acura of Cerritos. I hope this helps with anyone thinking of buying from this place and turns away from here. As for me I am currently driving the car as is and looking for a service center that will fix my car for a decent price. Even if the cost came out to more than the $1800 Acura was charging me I would rather take my business elsewhere.

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by hellokitty4 on 07/05/2015

I had an excellent experience and customer service with my finance on my new car. Just go to Oscar Acosta. He was very helpful and patient because it was my first time buying an Acura. He spent all of his time and patience helping me by explaining all of the features of the car and answering all of my questions. He even helped me set up the systems in the car.

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by NessaB on 05/26/2015

Walked into Acura dealership with many questions Oscar Acosta was extremely helpful with providing me with enough information on my first car purchased. Oscar helped me find the perfect car and I made my purchased that same day. Best experience EVER! Definitely recommend this dealership and for great customer service go to Oscar Acosta.

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by HappyAcuraMom on 04/13/2015

I have leased and owned many vehicles in my time, but this was undoubtedly one of the best experiences I have ever had with a dealership. First of all, Oscar and Leon provided prompt online assistance on the RDX I was seeking and when in the dealership in person, also provided excellent service and attentiveness. They listened carefully and were able to match an online deal I had received from another dealer and beat their trade in value for my old car. Their honest no hassle car leasing experience made the whole experience at a car dealership surprisingly pleasurable--this is rare! Leon Le dealt with us with total integrity and honesty; his exceptional friendliness and humor was also a plus. I would definitely recommend Leon and Oscar and this Acura dealership to friends and family…and if I'll definitely be back if I'm up for another Acura in the future.

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by RTD197z on 04/13/2015

Excellent customer service from Cerritos Acura's Internet Sales Manager, "Oscar". Fast, no hassle, willing to price match and beat any other dealers' offer. Internet Sales Manager was very knowledgeable with the car technology package. He was patient and willing to take the time to show me from A to Z on how to operate the new technology of this new vehicle.

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