Simpson Buick GMC
Customer Reviews of Simpson Buick GMC
2024 GMC Yukon Denali Purchase
byon 04/25/2024
Had searched inventory on gmc.com and identified a potential vehicle at Simpson Buena Park. Robert Salinas was my sales rep. He is extremely knowledgeable and was able to answer all my questions regarding the car. George the sales manager also was easy to work with as was the finance gentleman. All in all, not a bad interaction with any of the folks at Simpson. I had a roof rack added and Robert did a great job communicating the progress as the part shipped, was received and installed. Final walkthrough was also seamless. I would look to this dealership for future car purchases.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2024 GMC Yukon Denali Purchase
byon 04/25/2024
Had searched inventory on gmc.com and identified a potential vehicle at Simpson Buena Park. Robert Salinas was my sales rep. He is extremely knowledgeable and was able to answer all my questions regarding the car. George the sales manager also was easy to work with as was the finance gentleman. All in all, not a bad interaction with any of the folks at Simpson. I had a roof rack added and Robert did a great job communicating the progress as the part shipped, was received and installed. Final walkthrough was also seamless. I would look to this dealership for future car purchases.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
My experience
byon 03/25/2024
Honest and helpful people. Look for Robert Salinas.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Dissatisfied
byon 09/26/2023
I am disappointed with the Service Department. In the last 3 times that I got my truck serviced there were always some incidents that I don’t understand why it happened. 1) On 01/27/2023, I dropped off my truck for regular service,. And when I’m picking it up my fob keys were gone missing. Didn’t find it and technician had to order a replacement. 2) On 07/07/2023, another service was due, same thing happened. They lost my key fob that had a key ring that I treasure a lot. I was told to submit the receipt and I will be reimbursed. 3) Just recently 09/22/2023 (which was this last service), my side mirror with a mini circular mirror attachment was missing. So I asked the technician what happened. He came back and said it fell. If I did not ask, he would have not told me about it? That’s not good. 3) Still same date 09/22/2023. My truck four wheel cap covers were damaged when they rotated the wheels. I am not sure if they know how to remove the cap covers. And if they do not know how, why didn’t they say anything. And no one there mentioned about the damage. It was only because I saw it. I am dissatisfied with the service that I get from this dealership service department. I bought their service package trusting that my truck will be in good shape and care. I hope they will pay attention to my concerns.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Immediate Service Required
byon 09/19/2023
I needed immediate service for a dead battery, after car jumped started called Simpson and without an appointment they made room for me. Was able to take care of other maintenance as well. Jose us always responsive, compassionate and efficient! Thanks Jose.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Simpson Buick GMC Buena Park
byon 09/14/2023
Friendly staff, love my new GMC Arcadia
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Customer Service
byon 07/30/2023
Luis, Carlos and Jerry did an amazing job on getting me helped and taken care of. I am very happy with my new GMC Sierra they made this dream possible of mine. Highly recommended for their great customer service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best service experience
byon 05/01/2023
The service was very professional and courteous. This is now my dealership of choice
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Disappointed
byon 04/16/2023
I was charged a fee for a service that was not actually performed. I was told an inspection would be done and what was wrong would be diagnosed. No inspection was done but an estimate of $1000 for services to be perfor.wd was given. Needless to say I did not have the work done.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
EASY purchase
byon 04/12/2018
I just bought my first GMC and I love it! Great buying experience. The staff was friendly and knowledgeable. Start to finish was super easy and I will recommend this dealer to my friends and family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Don't go before closing time is my tip
byon 03/14/2018
Drove down all the way from Van Nuys and arrived at 8:05pm last night(Monday). Keep in mind this was after checking with the salesman if this is ok. Was assured it was. Once I got there all the lights up front were off including the logos and all that. Anyway went inside and started talking. I made sure to let them know that with my Transunion score and Equifax score I would qualify for tier 1 rates. I told them for some reason my Experian is lower and I will not qualify. The manager said they only use experian. Although frustrated I was glad he let me know so I wouldn't run my credit. I did not want to take a hit if I was not going to qualify for tier 1. Today I asked 3 people what GM financial uses. Guess what, all three said Transunion. One being a Chevy salesperson. The other a finance guy at another GMC dealer. Last person was one that bought his car at Simpson a few days ago for the exact deal I was looking for!! So I am not sure why I was provided false info. You would think they would want to make a sale. Maybe they wanted to go home early? Maybe the manager didn't know? But why would he tell me that before checking to be positive. If I am proven that GM financial only uses Experian I will update the review but as of now it seems they just turned me away to go home early.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
2 Comments
Worst and dishonest service center ever.
byon 12/18/2017
Worst and dishonest service center ever.. Took my car in and they kept it for a few days and at the end told me they needed to order parts. Then I found out the car had additional 30 miles. Upon returning they again kept my car overnight and did oil only change only. Told me they didn't fix the car because I complained about the extra mileage didn't let them test drive the car. Then I found out the car had extra 5 miles on it. Complained to the supervisor who said he will call back and never did.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
One very satisfied Customer
byon 08/27/2017
The service was fantastic. Once again the staff was attentive and very informative. I appreciate the effort! I will definitely be coming back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fast and quick oil change.
byon 04/16/2017
The people that remember you and make you feel welcome every time. The service advisor and staff always treat me well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Denali Diesel
byon 04/14/2017
Easy to work with, go see John Roberts! His sales manager was great also. They were very accomodating and helped me with my particular truck cap situation.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Customer Service
byon 04/04/2017
Thank you for the service on our 2016 Buick Encore. The service department was very helpful on answering all my questions that I had. Service was done in a timely manner. Great Service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Buying made easy
byon 03/25/2017
Lionell was very helpful throughout the entire process, and was very professional in his dealings with us. Your Finance Manager was very helpful and made the process go quickly
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
service items not completed
byon 08/04/2016
initial service on my acadia and all service items were not performed. i.e. tire pressure was not performed with all 4 tires low. suspect tire rotation not done.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
best Dealership for Buying and Service
byon 05/17/2016
Best dealership I have ever been to purchasing and service work done have all my cars serviced at Simpson Buena Park Jose Campos went out of his way to explain things to my so on the repairs done to his car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Dealership
byon 03/22/2016
Ted Diesel, Service Advisor made sure my vehicle was looked at promptly and all my concerns were address. Great experience at this dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Denali Service
byon 02/26/2016
Quick service, great overall. I would definitely recommend this place to friend. Really attentive staff and quick to fix problems
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
great experience
byon 02/15/2016
Riyaz Mansuri was great. He was kind, professional and pleasant to work with. Last but not least we got a great deal. I will return for another car at this location.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
1 Comments