Three Way Chevrolet
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Dealership Service Review
service Rating
Rear end / alignment service
Written byon 09/06/2014
Alex in service has always been awesome! Great guy to deal with. I understand with all the recalls that there will be a delay. The rear end replacement took two weeks, ok. But when I picked up my truck, the alignment was WAY off and my truck was "crab walking" down the road and the steering wheel was way off and sideways. Took it back in for that to be fixed and it was another two weeks. Was without my truck for almost
the whole month of August and into September (5th). That's a long time to be without my truck. When picking up vehicles from service, wish they would wash them like motor city does. Truck has just been washed when it went in for the second time. Picked up very dusty.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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3waychevycad on 09/10/2014
Dealer Response
While I am pleased to hear that your overall experience with us was so positive, I would like to apologize for the frustration caused by the repairs. We strive for 100% customer satisfaction, and it's always a disappointment when we fall short of this goal. Your feedback will help us ensure that this type of experience doesn't happen again. We appreciate your business, and if you would like to discuss these matters further, please contact me at your earliest convenience. Sincerely, Tom Loveall - Service Director - (661) 847-6481
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