Jim Burke Ford
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Dealership Service Review
service Rating
Not knowledgeable and understaffed
Written byon 08/14/2012
I have a 2011 Ford Explorer Limited. So far, I have had the following replaced: Air-conditioning unit, back up camera, and several modules (whatever those are). It has also had several updates on the My Ford Touch (which is garbage). I had it in the shop last week and now my airbag light is on. They do not have appointments available for 10 more days! Whenever my car is there, it is there for several days. They are always very friendly, but often don't seem to know how to fix the problems and my car is never ready on time. The last time I was there, when I came to pick it up, they brought me the wrong car! Trying to make an appointment at the other Ford dealer on Gasoline Alley. Hopefully, things will go better there.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No