Parker Lexus

by curtish1 on 01/18/2015

I have been a loyal Lexus customer for over 20 years until today. I have purchased Lexus products not only due to the quality of the vehicles but due the professionalism and high ethical standards of Lexus dealers across several US states. Today I experienced the most unprofessional and unethical situation with a Lexus dealership in Little Rock, AR, Parker Lexus. This was the situation. On Saturday Jan.10, 2015 I visited Parker Lexus Little Rock to purchase my wife a Lexus for her birthday. Unfortunately they did not have what I was hoping for at the time. Three days later on Tuesday Jan, 13, 2015 I was contacted by a sales representative from Parker Lexus stating they had the vehicle I was looking for but it needed to go through the certification inpection process and that it would not be ready for several days. I was okay with waiting. When I called to check the status on Friday (three days later, today Jan. 16, 2015) I was told the car was still not ready and wouldn't be ready until the following week. I asked the sales representative to please find out when it would be ready and to call me back to let me know so I could come buy the vehicle. When he called me back two hours later he told me the car was in the process of being sold that very minute and that it was no longer available. This is completely unacceptable, unprofessional and unethical. I expect more from a Lexus dealership. I have never been dealt with such disregard and lack of professionalism or ethics. The sad part is, I thought Lexus NA had higher standards for selecting their dealers. I guess I was wrong. Great product but obviously little to no ethical standards for the dealer qualification process. P.S. I am not including the sales representative's name as I believe this is a reflection of the Parker Lexus dealership culture, not any one individual.

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