Cavenaugh Kia
Customer Reviews of Cavenaugh Kia
Kia Soul at Cavenaugh
by 03/15/2013
onKnew we were going to acquire a Kia Soul for our retirement vehicle for almost two years. Thats plenty of time to thoroughly research a vehicle and dealers. When it came time to make the purchase we had narrowed dealers to two. We went first to Cavenaugh Kia in Jonesboro, Arkansas (two hours away) because we were going to be there anyway on other chores. We wanted to drive a 2013. We were about two months out from buying. Thats when the Cavenaugh experience began. From the very first contact the buying-a-car ordeal became unlike any other weve been through. Our salesperson was professional, yes, but very low-keyed. More like wandering into a neighbors yard and talking about the weather. No push to close today (we were up front about being two months away from buying and our salesperson just nodded) but had succinct answers for every question we had. And he didnt just answer the questions, there was an enthusiasm as he did. That initial contact with Cavenaugh is what drove us to contact them first when it came time to pull the stopper out of the bottom of our bank accounts. The acquisition of our Kia Soul was a combination of Internet, cell phones and the necessary physical face to faces. We pre-qualified over the Internet and received a call from our salesman literally within minutes and he gave us the interest rate and payment information. He made certain we reserved the vehicle we wanted (only one in our color on the lot) because, as we explained to him; being two hours away (and my wife not being able to drive a return vehicle due to the residuals of a stroke) we would have to arrange a ride to Jonesboro. Not a problem, the car was ours and would be waiting on us when we made arrangements. Within minutes of finishing that conversation, my phone rang and our salesman apologized for bothering us and informed us that if we had difficulty arranging a ride to Jonesboro, that if we would come down and sign the paperwork the Cavenaugh dealership would see that our Kia Soul was delivered to our home. Thats two people; one driving our Kia and another driving a return car on a four hour round trip. I told my wife; Weve picked the right dealership. Turned out a sister re-arranged her schedule to provide a ride the next day. Completing the sale was an exercise in simplicity. Professional and expedient but still with that visiting a neighbor atmosphere. The whole experience felt, to us, that the sales end of Cavenaugh feel no need to hard push their product. They trust their vehicles sell themselves. Thats so comfortable in the dog-eat-dog world of sales nowadays. When it came time to do the deed and sign the papers, they had knocked almost a full percentage point off our interest rate (they didnt have to work on that because we were okay with the original rate). We just felt this dealership was working on our behalf, really working, from the word go. After I finished the paperwork and walked out into the lot; my wife, my sister and two Cavenaugh staff members (one being our salesman) were all over and inside- our new purchase walking my wife through all the goodies in an impromptu orientation. I just stood back and watched. The staff genuinely shared our excitement. Cant recommend them enough. Service after the sale? Cant speak to that yet but I dont expect anything less than the above and beyond weve experienced so far. Once we have some after the sale experience, I will revisit this site and post updates. This is how sales should be done. Five out of five stars.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Place to Buy a Car
by 12/26/2009
onWe had a wonderful experience at Cavenaugh Kia in Jonesboro. We had looked at a car while they were closed and went back the next day for a test drive. It was such an easy process. No pressure and no pushy sales pitches. They told us their lowest price and let us leave to think about it. Our salesman was so easy to deal with and the communication was great. We had a small thing on the car that needed fixed and that was so easy and there was no hassle at all. I would definably recommend this dealership to anyone. We love our Kia Rondo, it truly the best of an SUV and a station wagon. This dealer is great if you are like me and don't like all the car sales games and pressure.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes