Tempe Chrysler Dodge Jeep Ram

This was my worst experience ever. I went to Tempe Dodge as they had an elaborate description of how their business model is based on customer to customer and not on big ad spending. A few of my friends warned me that they are no longer that great customer oriented dealership they used to be and they don't take their YOUNG buyers seriously. I was directed to a short filipino guy named Freddy . I wanted a Dodge Challenger by the end of the week. He opened the inventory page and started talking about the stock levels and took me out to show me Dodge Chargers. I said I asked for a 'Challenger' and he started to show a frowning face as if it was my fault that he did not have the patience to listen to me properly. I said I currently have bad credit but I am willing to put down my signing bonus of my new job which accounts for about 15% of the vehicle value. He wanted to do a credit check. I said,he can do a credit check after he gives an estimate of worst case scenario , so I can check if it would match my needs. Else it would be a wasted hard credit inquiry that will be on my credit report for the next 2 years. Moreover I printed out a new credit report myself today morning for him to view so that he can give an estimate and if it matches my needs, he can go ahead and run a formal credit check. Then he said " this is the first time he is hearing about hard and soft checks" and said that there are no such things as "soft or hard checks". This showed his incompetence, as a car salesman is supposed to know the A to Z of credit. While I was trying to explain to him the difference, he cut me off and said he cant waste anymore time and I had to leave. I talked to him for barely 20 minutes. I came in around 3:05pm and met him at 3:10 and he kicked me out at 3:30pm. I can't believe that he does not have the patience to talk to a customer for more than 20 minutes ???? just 20 minutes ???? I am not sure if just this guy Freddy was like that or the entire dealership is disrespectful. I am a very polite person but got so sad because I have never treated anyone like this or been treated this way. I immediately tried to call their general manger and let him know of their employee's unprofessional behavioral. But he was in a meeting and I couldn't reach him. However I had a humiliating experience and would never ever visit them again and would definitely not recommend them to any of my friends. I am a high-earning individual with equally high-earning friends and I would never be able to recommend them even if they were the last dealer in town. These guys do not know how to stay competitive in the free-market. When I first came to America, what I found amazing was the immaculate work-ethic and the thriving free-market that provides consumers with variety of options. People will be willing to pay more money if the service provider was courteous and welcoming. What you need in a bad economy is loyal customers. Tempe Dodge, with this attitude will not last long.