Skip to main content

Bill Luke Chrysler Dodge Jeep Ram

See all Inventory
Write Service Review
Bill Luke Chrysler Dodge Jeep Ram
2425 W Camelback Rd, Phoenix, AZ 85015 (map)
Today 8:00 AM - 9:00 PM
Sales Rating
1.33 out of 5 stars (150)
Recommend:
Yes (0) No (3)
Service Rating

Be the first to write a review.

Write a service review
Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Worse service
Written by lgpa777 on 10/09/2015
I purchased a 2015 Jeep Renegade from Bill Luke. The day I went in the salesman, Joey Aguirre, and the financier, Richardo Juca, assisted me to purchase a new vehicle. After a few days, I was having issues with the car and I called Joey, Richardo, and various people at Bill Luke. I did many calls, left several voicemails, and my calls were either ignored or they stated they could not do much. It took two weeks to finally get a response back and an appointment at the dealership. I had to travel from Tucson to Phoenix to get that completed. At the appointment they only fixed part of the issues. I came to the Jim Click dealership in Tucson for assistance and they kindly supported me. I love my new car; however, Bill Luke made purchasing my first vehicle the worse experience and they have terrible customer service!
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.
Showing 1 comment
Sort by:
bill_luke_cs on 11/16/2015
Dealer Response
We are disappointed to read that your recent experience was not satisfactory, and for this we apologize. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. At Bill Luke our focus is to provide consumers excellent customer service. Please contact us at 602-249-1234 to discuss your concerns in confidence.
Report