Arrowhead Honda

We purchased a lightly used 2013 Honda Odyssey EXL this past weekend from Arrowhead Honda here in Arizona. Everything about our experience was smooth, professional, and efficient. We spoke with Brianne on the phone to set up an appointment with our salesperson Tony C. Tony was fantastic! He is extremely knowledgeable about all types of vehicles – what to look for, what to watch out for, even added some pointers on test driving. At NO point did we feel pressured to stay at their dealership to purchase right then and there – which we found refreshing. One of the managers, Chris, came to speak with us about numbers, our trade-in, how they could help us make a decision – again – he was forthright, honest, made some very valid points about Honda over other brands. That was it! We all know what it’s like buying a car – it can be frustrating, and at time bullying. We felt none of this during our visit. To do our due diligence, we went to another small dealership to evaluate the same vehicle with a few more amenities and a few more miles. Again, we had terrific service and no pressure! Arrowhead Honda got the upper hand due to the fewer miles, Honda Certified, and they were willing to add the roof rack that was a requirement for us as part of the deal. Once we signed off on the deal – we dreaded the lengthy paperwork process and the hard sell for additional products typically found in the Finance department. We waited less than 45 minutes to meet with "Hex" in Finance, bought the extended warranty which is always a good idea, chatted about football and travel, and we were out of there in 20 minutes. For real. Whatever has happened in the past few years with regards to sales tactics and behaviors to give the consumer a voice and be treated with respect has been great. Overall I visited 4 dealerships over 2 weekends, evaluated 9 vehicles, and did 8 test drives. Arrowhead Honda won our business because after all it's a Honda, but more than that, our experience was nothing short of professional, efficient, and courteous from start to finish. If you are in the market for a new or used vehicle, please call Tony C. in Sales at Arrowhead Honda, we highly recommend him and this dealership!