Customer Reviews of Kendall Subaru of Fairbanks
Subaru Forester
byon 05/17/2023
Smooth buying process
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Customer service
byon 09/26/2023
Amazing customer service. David helped me with getting my vehicle winterized for Alaska. He provided a lot of questions on different parts that would be added to the vehicle. Also, after the vehicle was fully inspected by the team, he further explained the concerned areas and what additional services I needed. It was very helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Subaru Forester
byon 05/17/2023
Smooth buying process
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 05/16/2023
My car extended warranty is over and I am expecting that any services on car will be charged more expensive. The service done was due for an oil changed and checked on other services that needs to be done but the supervisor said my Subaru is still in good condition. He does always a good job and made me confident completely on my car overall safetyness esp during winter. His assistant was friendly and helpful too. As I’ve said, I feel that Subaru services are trustworthy , that is why I would bring back my car when it calls for service ..
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New car purchase
byon 04/06/2023
Purchased my first new car. Helpful answered my endless questions, especially the finance and warranty questions. They scheduled a Follow up appt to make sure I was happy with vehicle. There was a very limited supply of new vehicles in stock but that wasn’t something they could control. It is interior Alaska after all.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change and diagnostics for horn not working
byon 03/28/2022
Experience with David Bolt is ALWAYS outstanding! I was scheduled for an oil change, but realized my horn was not working, and he was able to squeez me in. Gave me accurate timeline, and what part likely needed to be dianosed and replaced. Only criticism is the oil change price is $120.00 and I always get a coupon in the mail AFTER the service that expires prior to when oil change is due again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Tim Wallis
byon 12/21/2021
I was not told when I was looking to buy a car that the battery would die if it was not driven daily. Leaving it at the airport for a couple of days and the battery was dead, left it in my garage for a day the battery was dead. Called Kendall, they sent a wrecker to take it for service. They installed a triple charger which I was charged for. It died again and I dropped it off. They fixed it so I could in my garage if the battery was to low to start the car.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Customers are not appreciated
byon 06/12/2018
Very unimpressed with this dealership. Did everything to provide all info prior to signing, but still took 5 hours to sign papers and request more stuff that was never requested. Never an apology for time wasted and really did not seem to care that we chose to buy from them at all. Would have dropped deal in middle, if son weren’t so determined to have that car. Really felt like they did not care one bit that we were buying from them.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
KENDALL SUBARU SERVICE IS GREAT
byon 12/20/2015
I bought a 2015 Subaru Forester in Washington state and then moved to Alaska. I travel 300 miles, one way, to get my Subaru serviced at Kendall Subaru of Fairbanks. They are always on time and are very professional. I can't say enough about how they go the extra mile for you. The people there are so nice and helpful and the technicians know what to do. I will keep traveling the 600 miles so they can service my vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best Subaru deal found in Fairbanks
byon 09/02/2014
Saved thousands special ordering 2015 Subaru Forester with the options I wanted and color inside/outside vs. paying "adjusted market value (markup)" and dealer added accessories take it or leave it attitude from local Anchorage Subaru dealer. 6 weeks later I drove off with my 2015 Subaru Forester and did not regret buying from Kendall Subaru of Fairbanks. They'll be my next choice for another vehicle if I am in the market again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
dishonest
byon 01/11/2011
vehicle not delivered, was way overpriced, asked for true market value, did not get that, was not interested in offering any accessories and felt the purchase was rushed and did not feel valued as a customer, family was ignored, deal made but was rescinded due to financing - did not honor offers made, bought the vehicle for the namesake, not because of the dealer
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Kendall Subaru is proud to sell and service Subaru vehicles in the Fairbanks area. With models like the new Legacy, Forester and XV Crosstrek, we have something for every taste and budget.
1 Comments