Riverchase Kia
Customer Reviews of Riverchase Kia
Excellent Buying Experience
byon 08/20/2023
Jimmy was our sales rep throughout our entire journey to find a unicorn telluride and let me tell you, he stepped up to bat for us and was able to track down and obtain this vehicle in no time at all. I would highly recommend using this KIA dealership, and more specifically, Jimmy, if you are ever in the market for a new KIA or a used car. Jimmy was super knowledgeable and very professional and personable. Phenomenal experience.
Excellence without a doubt
byon 11/27/2023
Everyone is very helpful
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Quick and very nice people
byon 09/25/2023
Service person there to help me immediately
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Buying Experience
byon 08/20/2023
Jimmy was our sales rep throughout our entire journey to find a unicorn telluride and let me tell you, he stepped up to bat for us and was able to track down and obtain this vehicle in no time at all. I would highly recommend using this KIA dealership, and more specifically, Jimmy, if you are ever in the market for a new KIA or a used car. Jimmy was super knowledgeable and very professional and personable. Phenomenal experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great pey
byon 06/24/2023
Great place to buy your next vehicle. Gary and his manager was awesome. Made our experience enjoyable and treated us like family
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
riverchase kia is awesome
byon 03/03/2016
Everyone made me feel special very helpful and ask if they could get me anything my salesman Lionel Lee was the best I have ever dealt with in sales person in one word he is awesome
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2015 Optima purchase
byon 12/31/2015
Everyone was very friendly and really seemed to go above and beyond to help me. None of the shady salesman vibe I've felt more than once when car shopping.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Crappie Dealership and worthless to have 100000 mile warranty they do not h
byon 06/22/2015
Bought a Lemon of a 2013 Sportage check engine light came on first time they said they had no idea what was wrong with it and reset the light.One week later light came back on and they claimed it was from using cheap gas and charged me 200 dollars to clean fuil system.One week later light came back on they claim that it was because they did not clean system good enough and recleaned fuil system again.Around a month later the light came back on.We carried the car to another delalership they keep the Lemon a month replaced the block tried it and did not fix the problem.They then changed the head called me I picked the piece of junk up on Tuesday only for the light to come back on the next Tuesday.They have had this lemon for two and a half weeks and replaced the computer only for the light to come back on.Riverchase Kia and Kia are refusing to replace this lemon.I advise anyone looking for a new vehicle to look for a different make.Don't buy no Kia
- Recommend this dealer? No
- Did the dealer honor all commitments made? No
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byon 10/09/2014
They use false advertising and lies to make you come in to the business. They out right lied to me on the phone concerning a contest which I was led to believe I'd won. I should have known better.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Classic bait and switch, deceptive practices
byon 04/25/2013
We were coerced into considering a vehicle that did not meet our criteria. We were told by both the salesman and his boss that we just could not get what we wanted but that we could and should take what they had. We deferred for 2 days, researched with Edmunds and found everything we wanted for a considerable reduced price, including trade-in and extras that were not on the Riverchase model. Riverchase lied about the cost of accessories, and lied about what was available. They deserve no (0) stars.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
warranty isn't worth the paper it is written on
byon 06/14/2012
would not honor the warranty looked for ways to avoid fixing the problem and then wanted to paid over 300 for doing nothing to car. shady people to deal with only give you the run around and take their time trying to assist you.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
shady unethical organization to deal with.
byon 06/14/2012
was not happy with the service at this dealership. I told the dealer I could afford 250 to 300 in payments and I had all my research on the car and the price they posted on their website. Dealer called me and told me that I could come pick up my new vehicle but when I got there he tried to convince me that a 2012 Forte was over 24K and my payments would be 450 to 500 a month. I showed him the paperwork on the value of the car but he would not negotiate. tried to sell me a used 2008 vehicle for what I thought I would originally be paying for the Forte. that 5000 rebate is a bunch of mess because they run the price of the car up by 8K or more. No deal at all only thought they could take advantage of someone. will never go back and do business with this organization they wasted my time.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Awful experience with the service dept.
byon 06/06/2012
The experience with the service dept. was a total nightmare!!! Had the car 3 weeks and the secondary intake valve had a hole in it... it took them a month to get it fixed.... while they had it my convertible top got tore up while in their possession. they told me to leave it with them again so they could fix it, they then had it another a week supposively fixing it.... I got there to get it to find it fixed with black duct tape!!! when I questioned the tape the service manager Allen told me that was as good as it was going to get.... I spent 9,000.00 on this vehicle to have it fixed with duct tape!!! rreally!!! So i recommend HIGHLY think long and hard before servicing at Riverchase kia in Pelham, Al.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great Car Buying Experience
byon 02/10/2012
I purchased a Kia Forte for my daughter from Riverchase Kia and they made this experience on e of the best car buying experiences I've ever had. No pressure, No haggle, Great deal. Would recommend them if you are in the market for a new car :)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Riverchase Kia - 5 Star dealership !
byon 04/07/2011
Everyone at Kia was fantastic ! After stopping by the lot and getting the usual sales pitch, I took a different tact. I emailed with a bottom - price request and stated there would be no negotiating. Within hours, I got just what I wanted: a remarkable price on the vehicle I selected, with a breakdown of the price. Within 15 minutes of submitting my trade-in info, I got an outstanding offer, with the numbers revised - including a competitor bonus I was unaware of. I went down, took a test-drive, and agreed to buy. The contract was written up, and the numbers actually DROPPED from the initial handwritten / emailed quote - how often does THAT happen ?!? Very happy customer for life !
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
TERRIBLE SERVICE!
byon 08/24/2009
The service manager is unbelievably rude and talks down to people. I have owned my car for 4 months and have had to take it in 3 times and have had AWFUL service every single time. The first time I had to take it in was because the rain guards on my windows were falling off after 2 weeks of owning my car. The service department had not put them on properly. The second time, it was an electrical issue but the service manager told me I was an idiot because the problem would not happen while my car was in the shop. I also asked them to wash and wax my car. When I picked it up (after having to call to see if it was ready... I never received a phone call from them like I was told I would), there was dried wax caked all over my car and the inside was FILTHY! This last time I took it in was because the check engine light was on and, again, never received a phone call to come pick up my car. When I called at 4 p.m. to see if it was ready, the service manager proceeded to yell at me when I questioned him about why I never received a call telling me my car was ready. I met several people in the waiting area and they all have the same complaints about the service manager, John... he's just simply rude and thinks he is better than everyone. When I complained to the dealership manager AND John when I picked up my car, I was never told "I'm sorry"... just had the loaner car keys snatched out of my hand (which was given to me on an empty tank of gas so I had to use my own money to put gas in THEIR loaner car... same thing happened to me last time I got a loaner from them) and they told me to leave. I will NEVER go back and hope my story enlightens others so they will stay away from this place also!
- Recommend this dealer? No
1 Comments