Stivers Ford Lincoln
Customer Reviews of Stivers Ford Lincoln
No follow through
byon 08/04/2023
Was told by several managers ,salesmen& service advisors the issue with my used car would be taken care of but as soon as they had my money sorry its as is !!! VERRY DECEPTIVE practices if they had told me you will have to take it as is I still would have bought it the problem is DONT LIE BE TRUTHFULL & you would still have a future customer!!!
- Recommend this dealer? No
- Did the dealer honor all commitments made? No
Shady company
byon 06/27/2018
Stivers is shady. We got a car from them April 6, 2018. My husband went up there not even a month after having car to report how we constantly had to out gas In more than once a day , how the miles were adding up to be alot and we haven't had car long. The reps blew him off. He left same thing happening with miles and car not wanting to pull when taking off from light or pulling off. I called Bishop last Wednesday to tell him about it and he said oh you have bumper to bumper warranty bring it in to service center. We take it to service center Friday June 22,2018 and spoke with Scott he said the car has a shutter and isn't driven by a computer and doesn't have a clutch that's his reason for why the car doesn't want to take off, no real excuse for why the miles were adding up crazy and as far as gas problem he said bring car back Monday cause they were busy. My husband also stopped to talk to Bishop around 1:18pm that day and Bishop rushed the convo and said they were busy we have warranty and come back Monday. So my husband took car back Monday June 25, 2018 and he was told to put more gas in bring back at 1 he did and was told nothing was wrong and that because car was coming up on 7,500 miles they were going to say it needed an oil change that's why it was doing the things it was doing. Mind you we only had 2012 miles when we got it in April and only went out of town once and that was to Auburn last week yet we got over 7,400 miles on car .Long story short prior to my husband leaving another rep looked at our finance papers and said we are paying double for our car those cars run $12,000 and he said the rebate they put towards car he didn't see where it helped us when asked about trade in guy said and no other dealer would do a trade in because of the high price and returning car will affect credit and when my husband asked to speak to sales rep and manager they refused to speak to my husband and we got notification that they checked his credit yesterday June 25,2018 without his permission. Shady they are .Will do anything for a sell . Short heavy set guy came back over prior to us getting car guess he sensed we were going to change our mind to say how it was a good and safe car and how he added features to it and how if we get full coverage insurance now in a month we could get only liability and people do it all the time .Will never recommend them to anyone. Sad thing is even they employees know they love to run schemes .
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Deceptive practices.
byon 03/26/2018
Beware of this dealership. They are unwilling to honor their advertised price. Advertised a truck as having 17 miles when it was a demo with over 2200 and still wouldnt honor their advertised price.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Ruined my son's 16th birthday present!!
byon 03/27/2017
This dealership absolutely RUINED my son's 16th birthday present! He picked out a truck from this dealership. We got all of the price and financing worked out. My husband told the sales people that he would be there in the morning to get the truck and they said they would be waiting on him. Late that afternoon, the salesman called my husband and told him that someone just bought the truck. We had everything worked out. We wanted to surprise our son on the day of his birthday with this truck in the driveway. But now, there will be NOTHING waiting on him because his birthday is 2 days away. When I called to talk to the general sales manager, Greg O'Grady, he was simply unapologetic for what happened and gave me the robotic policy/excuses that they must have to give quite often for their shady business practices. I would advise anyone to NEVER do business with this dealership because if they are heartless enough to ruin someone's 16th birthday, then they are capable of most anything!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Stivers Ford rocks!
byon 01/08/2017
I love my new Ford F-150 and I will be back to Stivers Ford when the time comes for another one. Gary Montgomery provided top notch service and his knowledge of the Ford product is unmatched.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Top Quality
byon 09/07/2016
My experience there is always nice. Everyone I come in contact with are so friendly and helpful. I will return to have my car serviced there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Ford family
byon 08/31/2016
Gary Montgomery is the best salesman at Stivers. We have purchased 4 vehicles and he has been our salesman every time. We can't imagine purchasing another vehicle if Gary is not our salesman.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience and I love my 2016 Ford Fusion Hybrid
byon 08/19/2016
Our Salesman Gary Montgomery was a pleasure to work with. There was no pressure and this made the experience great. It was like we were dealing with a long time friend instead of a stranger.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Purchased a new F150
byon 08/19/2016
I recently purchased a new F150 from Stivers Ford. Overall, I was very satisfied with my experience at Stivers. The staff was very courteous, the inventory of trucks was huge, and the prices are very competitive.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Stivers
byon 08/17/2016
Excellent. John Bowman was awesome!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
purchase of used car
byon 08/14/2016
I worked with Gary Montgomery, Bradley Pemberton and James Baker. Everyone was great...so courteous and helpful. I was completely happy with my car-buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sold me a truck with a problem!!!
byon 07/28/2016
I paid out right for a used 2007 Chevrolet Suburban for $15,831.84 and 3 days after the check engine light comes on within the 3 days and 4 times within 2 weeks. I find out after paying capital Chevrolet to check my truck that it's a Transmission problem and I have to replace it!!!! So I go back to them twice and I the salesman tries to help me out but his boss tells them since I bought it as is then it's all on me to take care of the problem now, and I'm just like wow that's bad Buisness and I haven't even had the car a full 30 days!!! I was wrote off like I'm nothing!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
D
byon 07/26/2016
Good work,good understanding,work fast to resolve the problem.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
All the time, Good service at Stivers Ford
byon 07/15/2016
i have a lincoln mks and this is the second vehicle with stivers, need i say more!!! the whole experience is great it's like so easy to say i'm going to get a oil change, and someone replies, you can go over there......NO i'm going to stiver's ford that's what i've always done and always will do. you guys are the greatest and you keep me worry free about my vehicle. the staff is great and the service is timely and accurate. as hot as it was outside he stood and offered cold water. i appreciated that so much, he took the time to think about not just our vehicles but us!!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Timely sevice
byon 07/15/2016
The service was excellent, they saw both problems and advised me of the costs and time it would take to fix it. They got me on the road nearly a hour earlier than promised. No problems since I left the dealers service center. Thank You very much.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Gary Montgomery
byon 07/04/2016
Gary Montgomery is a true professional! We buy all our vehicles from Gary.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 07/03/2016
Great service and experience. We have been very pleased since purchasing our vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
A dealership who makes everyone feel welcomed!
byon 06/30/2016
I was truly appreciative of Hunter for helping me get financed. He appeared to be genuinely interested in finding me the car I wanted as well as a good financing rate. I appreciated him taking the initiative to work with me despite my credit history. Thanks to everyone who helped me during that difficult time in my life. Donna McReynolds
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Oil Change
byon 06/30/2016
The employees executed their duties very professionally, and I found them to be very courteous.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Wonderful Dealership
byon 06/29/2016
We purchased a 2016 Ford Escape and love it. Mr.Quintin was our salesmen and made our vehicle purchase great! He was very professional and knowledgeable about the vehicle we wanted. The entire staff at Stivers Ford were very friendly! Thank you guys for everything. Mr & Mrs Blackmon
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Wait improvement time..
byon 06/22/2016
I made an appointment but I had to wait over 2 hours...But my service to my car was great..
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
