2010 Volvo XC60: The 22,500-mile Service
October 19, 2010
We drove our 2010 XC60 to Volvo of Santa Monica for the service light Jay noticed the other day. No sooner did our XC60 come to a stop in the service drive than an advisor was at our door with a clipboard, "Do you have an appointment, sir?" We didn't. "No problem," she reassured us, "this service should only take a couple of hours."
In two hours, almost to the minute, we received notice that our car was ready. Just as our advisor explained, this service was free as part of the Volvo Complimentary Factory Maintenance Program. Volvo's program is 3 years or 36,000 miles, which covers the first four recommended service intervals.
Nothing special stands out about this dealership. Not overly friendly. Not overly prompt with repairs. Just professional and consistent. I'll take that over a forced smile and complimentary caffeination anytime. I guess that is why we keep going back.
Mike Schmidt, Vehicle Testing Manager @ 24,033 miles