I am a Volvo owner since 1967. Being a mechanic, I have performed most of the non-warranty work on the Volvo myself. My experience has been that most Volvo dealers are way too expensive for both parts and labor. Sometimes they tend to find issues with your Volvo that never existed before you took it in. They also often do not repair what you asked them to repair. Recently I ordered a new key and remote for my 2009 Volvo, which was missing one of the two when I purchased it. The key and remote were about $300. The Volvo dealer wanted another $295 to program it. I am outraged that for just a key and a remote I will be out almost $600. This may be my last Volvo!!
My first Volvo was a used 1999 s-70, great car, loved it. This 2009is very poor in comparison, the front seats have no comfort, it rides like a log wagon. The headlights are impossible to change the bulbs, and when I did the wires on the plug are shot. If this is what volvo has come to in 10 years, I want no part of another one.
I have always driven large suvs (suburban, escalade, Tahoe), but with my new position I needed something to be driving out of town frequently (prev drove Accord, Avalon cts for work travel). I looked at the c class Benz, BMW, Cadillac. But the safety ratings & Volvo service are irreplaceable. The fact that there are no luxury dealerships in my town means that whatever I bought had to have great service & road side assist. I love this car! I wish I could have waited for the new model, but got a terrific deal on this one. You cannot beat Volvo quality no matter how serene & sedate you feel the styling is. Once you drive one & ride in one you are hooked!
Finally being financially able to purchase my first brand new car, i looked at everything- I decided with the rebate that I wanted the new S60 because it was a great value for the money. I traded in my IS300 and haven't looked back since! Super comfy, and i will keep it till it hits at least 100k.