Used 2013 Volkswagen Touareg Consumer Reviews - 30 Car Reviews | Edmunds

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2013 Volkswagen Touareg

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Mixed Bag (II)
6 of 6 people found this review helpful
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By cpmariner
on

Vehicle

2013 Volkswagen Touareg TDI Lux 4dr SUV AWD (3.0L 6cyl Turbodiesel 8A)


Review

Overall, this excellent car is very comfortable (plenty of room for a 6' 4" man), amazingly powerful, highly maneuverable, great fuel economy, and really fun to drive. My wife fell in love with it, and her Lexus 350 GS is rapidly gathering dust in the garage.

However, at 3,000 miles I'm beginning to worry about reliability. The first to go was the power seat memory -recently fixed. More serious, though, is an intermittent "roaring" noise from under the hood. To me, it seems to be the engine cooling fan running at 100% for no apparent reason. But the dealer's techies are sure that it's power steering-related and requires no "fix". Sounds like code for "we don't know" to me. We'll see.

(Later, after 10,000 miles)

Obviously, the thing most on my mind is the resolution of VW's emissions cheat. Apparently settlements are in progress for the 2.0 liter diesel models, but for the 3.0 liters - like mine - the jury's still out. I hate this, because the more I drive the car, the more I like it. But I fear that any "fix" VW might come up with will affect performance, mileage, or both. (If not to improve performance/mileage, why else would they have done it?) Likewise, I can't reasonably imagine that any cash compensation will really cover the loss of value, no matter what VW says. In any event, I'd hate to give up the car... unless a "fix" results in a poor performance, low mileage Panzer.

Otherwise, that roaring noise I previously reported turned out to be exactly what a commenter on my previous review pointed out: a normal and necessary filter cleaning apparatus. I'm just surprised that none of those "VW Certified" technicians at the dealership were ignorant of it.

Minor electronic glitches persist. The most annoying - although it sometimes makes me laugh when it happens - is that the automatic driver's seat retraction (the seat's supposed to move backward automatically when the engine is shut down and the driver's door opened, to allow for easier exit) sometimes gets "confused", and moves forward instead of backward. It's comical, really... like the car is annoyed with me and wants to crush me up against the steering wheel. (It's easily stopped by hitting #1 setting on the pre-set seat positions panel.)

I've also come to be less pleased with steering performance. It's not quite as stable as I'd originally thought, particularly during long, sweeping curves at medium speeds. I do have to "saw" the steering wheel a little bit during such curves to stay on track. Some have said that the Touareg is a "Cayenne in drag", and that's true in many respects. But I recently had occasion to drive a Cayenne, and the better steering performance was noticeable. However, I don't think an extra $5K to $10K for better steering through sweeping curves would be approved by my wallet. In city driving, the Touareg's steering is fine, with an especially tight steering radius for getting in and out of parking spots.

(All that said, my wife recently bought a 2016 Mercedes GLC but still "steals" my Touareg whenever she can :-)

So overall, I still enjoy the Touareg enormously and look forward to driving it. The highway gas mileage is "as advertised" (close to 30mpg, as measured) and it's a very, very comfortable vehicle for long distance driving, particularly if you're tall. Occasional back seat passengers often comment about the extra leg room as opposed to the competition. The passenger seat back goes down almost to a sleeping position (almost flat), and that's a bonus for shared long distance driving. All-around visibility is very good. Stability in windy conditions is very good. Pick-up is very, VERY good... particularly helpful for passing, highway entrance ramps, and for a short burst to escape those "awkward" high speed traffic situations created by the crazy zoomies we all know about.

If I were the "protestor" sort, I might put on a sandwich board saying "Please Don't Take My Touareg Away!" and march outside the EPA headquarters.


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The Curious Case Of Diminishing Milage
5 of 5 people found this review helpful
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By claudestouareg
on

Vehicle

2013 Volkswagen Touareg TDI Lux 4dr SUV AWD (3.0L 6cyl Turbodiesel 8A)


Review

Our bran new 2013 Lux TDI gave us astonishing 33 mpg trips on secondary highways at around 60mph.
Now with 7,000 miles on the odo we can't get even 28mpg under the same conditions.
When we started noticing the loss of mpg we started taking extra precautions not to waste diesel but to no avail.
This car is getting at least 10% less mileage at 7,000 miles than it did bran new.
Anybody else experience this??


Best Features

Love the car, engine, tranny, stability, composure. Five hundred mile, three stop day trips are not tiring. One is not overwhelmed with technology but everything important seems to be there and easy to use. It's just great to fill up in Atlanta, drive 280 miles to Savannah, drive around there for a week, drive back to Atlanta and fill up for the first time at the same station.


Worst Features

Can't VW tune out the disconcerting shimmy that sets up in the rear suspension when the car is coming out of a rough patch in the road (think rail road tracks, coming off a bridge back on to tarmac, etc.). We would have happily paid for air ride. The 8 speed tranny is wonderful, BUT, while coasting when there is slack in the drive train, shifts, especially downshifts from around 3rd to 2nd, occasionally have a weird jiggle that suggest that the shift could end badly. What's that all about?


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Still a great SUV choice for those who tow.
5 of 5 people found this review helpful
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By toolmanjohn
on

Vehicle

2013 Volkswagen Touareg TDI Sport 4dr SUV AWD (3.0L 6cyl Turbodiesel 8A)


Review

Just around 8300 miles on my Touareg TDI, and I haven't had any real problems with the vehicle. It handles like a sedan, plenty of power, and the brakes are fantastic.
Mileage is better than I was hoping. THe 20mpg city would have been great, but I get 22-23 mpg consistently with a 20 mile round trip commute each day.
It's VERY quiet, and this may be because the transmission shifts around 2250rpm, so the diesel nevers really works hard.
This past Summer it towed my small travel trailer like it wasn't there. Easily pulls on the highway and back roads.


Best Features

So far my favorite feature is the REST button during cold weather. Having the car warm after being in a store for 10-15 minutes is great. Hands free bluetooth works great, and the NAV system integrated with the large touchscreen display is also fantastic, way better than the Garmin and TomTom units I am used to.


Worst Features

There are a few places that VW SHOULD change!! The seat is too long by about an inch, as it does touch the back of my calves at the knee. It is an annoyance, but I cannot grow taller to remedy the problem. ALSO the headrest is not adjustable forward/backward in the base model Sport !! Cheap. The Power seat has a MANUAL lumbar lever. Cheap. The audio quality stinks. This is either the speakers or their placement. The factory installed stereo in my mothers 2003 Corolla sounds better.


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Steering wheel shake
12 of 20 people found this review helpful
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By shakes1
on

Vehicle

2013 Volkswagen Touareg VR6 Lux 4dr SUV AWD (3.6L 6cyl 8A)


Review

I purchased a slightly used 2013 VW Touareg VR6 LUX approx. 4 weeks ago. Upon driving home from the dealer I noticed that between the speeds of 60 and 75 mph the steering wheel would shake back and forth. This was confirmed over many miles and all types of road surfaces. The car would also pull to the right as well as exhibit a vibration in the seat. The car has now spent 3 weeks at the dealer and after approx. 20 tires and countless road force balancing the issue still exists. VW, in an apparent attempt to limit their liability, is blaming the tires. They now refuse to attempt any more repairs and have told me to pick the car up. They acknowledge the issue to still to be present.


Best Features

Styling and comfort


Worst Features

Come clean with the owners who are experiencing the steering wheel shake. Stop trying to band aid with tires and hope they go away until their warranties run out. Man up and fix the problem or if unable to repair then do the right thing and refund or replace.


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Steering Wheel Shake
19 of 19 people found this review helpful
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By shakytouareg
on

Vehicle

2013 Volkswagen Touareg TDI Lux 4dr SUV AWD (3.0L 6cyl Turbodiesel 8A)


Review

I bought a 2013 Touareg TDI Lux a month ago and it has been in the shop for 17 days with an irreparable steering wheel oscillation. It is still in the shop.

So far VWoA has advised the local dealer to try the following: road force balance all wheels, swap wheels from another car, change all four tire to Michelin Latitudes, replaced front drive shafts and replace steering rack. None have remedied the problem.

Other owners have reported the exact same issue and have had difficulty getting satisfactory resolution.

Search for "Touareg steering problem" to find more. Or go to ww.touaregsteeringshake.com. I don't any more hassle, I just want a new car.


Best Features

Tasteful styling. Absence of cheap chromed plastic parts. No flashing light show on the dashboard. Solid construction.


Worst Features

This is a complex and expensive vehicle. VW needs to support the owners of this vehicle if they hope to have a viable entry in this market.


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