20,000-Mile Service - 2014 Volkswagen Passat TSI Long-Term Road Test

2014 Volkswagen Passat TSI: 20,000-Mile Service

December 2, 2014

2014 Volkswagen Passat TSI

Our long-term 2014 Volkswagen Passat TSI was about a day away from ending its tenure in the fleet when I noticed it was nearly due for its 20,000-mile service. It didn't seem right to return the car to VW with dirty oil. It's sort of like borrowing a suit from a friend and not having it dry cleaned. Our fleet admiral, Mike Schmidt, made a call to get our loan extended by a few days so we could take care of the maintenance.

I took the car to Volkswagen Santa Monica the following day. I didn't have an appointment, but they took the car without any issue.

The 20,000-mile service calls for an oil change with synthetic oil, tire rotation, a cabin filter replacement and the usual inspections.

A couple of hours after I dropped the car off, I received a phone call from the service advisor, saying it was ready. The parts and labor were covered under Volkswagen's Carefree Maintenance program.

Total Cost: $0
Days out of Service: 0

Ronald Montoya, Consumer Advice Editor @ 20,100 miles

2014 Volkswagen Passat

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2014 Volkswagen Passat Research