2012 Volkswagen Passat Consumer Review: Great car, lousy service

2012 Volkswagen Passat - Consumer Review

Average Consumer Rating

87 Total Reviews

TDI SE Sedan (2.0L 4-cyl. Turbo Diesel 6-speed Automated Manual w/Sunroof)

Build Quality
Reliability Value
9 of 9 people found this review helpful
Great car, lousy service
By dplok1 on


2012 Volkswagen Passat TDI SE 4dr Sedan w/Sunroof (2.0L 4cyl Turbodiesel 6AM)


It disappoints me to write a negative review since this is a great car, but, the electrical problems, dealer service, and VW of America's poor service are genuine issues.
For the first 5K miles this car was outstanding.
After that it began having unusual issues -- seat belt warnings for no reason, losing Infotainment presets, cruise control switching off, instrument cluster resetting to factory settings, etc.
Several trips to the dealer resulted in repeated "We just can't find the problem".
Eventually, the instrument cluster began returning to zero everytime the car was turned off so I no longer know it's actual mileage.
VW claims it was designed to do this.
Still not working.

Best Features

Fuel mileage

Worst Features

Fix the electronics.
Recommend (9) (0)

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Comments (1) Post a Comment
By charliem70
on 07/15/13 11:18 AM (PDT)

I have a Jetta TDI with this same problem. I had to change out the ignition and problem is fixed.

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