bought the car new initially had a problem with the windshield wiper relay (wipers quit working in hard rain) which was poorly handled by the dealership. Had to threaten with lawsuit to get them to properly diagnose and replace. few other problems so far. The "home link" controller broke out of the sunshade and was fixed under warranty. starter motor gave up at 45000 miles and VW would not pay for replacement (very disappointed as this is a highway vehicle with very few starts per day). handle of glove compartment broke off (did not fix yet). multi-function display is getting very dim. one new CV joint @ 84Kmiles. car has been great otherwise pleasure and fun to drive (see below)
engine is very powerful especially in the mountains, good gas mileage on highway, very quiet and comfortable ride but still fun to drive hard, roomy interior, wife loves heated seats. moonroof works well and is tight
cruise control off/on switch needs redesign - it is hard to operate. home link (aka garage door opener) built into in sunshade is flimsy. sunshades too small - need extensions. glove compartment handle breaks easily too little engine breaking downhill (result of anti-skid system)
I bought my 2002 vw used in 2005 from a dealer with and purchased a 5 yrs/100000 miles extended warranty and it was a "certified used vehicle". At 72000 miles (2007), the engine was replaced and at 75000 miles (2007) the transmission failed becasue a bolt which hold the transmission to the engine was missing!?? Dealer said the warranty has expired on Jan.2007? Came to find out that the extended warranty that vw offered covers not 5 years from the date of the purchase, but 5 years from the model year 2002- 2007!?
We purchased this car used after a good experience with a 2003 Turbo Jetta. Refined and quiet are good descriptors of this one. It is a bit heavy. The AWD is good; just make sure you have good tires. I would've liked the W8, but I don't mind the proven VR6, even if it is a bit sluggish. It has plenty of torque to haul 5 adults and pull a jetski. The interior is quiet, and looks like-new after five years. Heated seats are the best in the industry! Great styling too! You can get 27mpg+ if you don't drive like a maniac on the highway - even at 65mph!
My Passat was purchased used with 60,000 miles, in beautiful condition both body and running quality. After dropping my youngest at school, I was rear ended, but to my disbelief and that of the attending police, my Passat had only the slightest dent. The car that ran into me was totaled, the front end smashed, air bags off, and window broken. I feel totally safe in the Passat, and feel secure knowing that my children are riding in a quality built wagon.
The strong bumper, sunroof, and heated seats.
I would prefer to use regular gas, but my engine prefers premium and better.
The Passat is not a reliable / dependable car. Mine is on its third set of new REAR rotors and fourth set of pads in 37,000 miles. The first three times were under warranty (dealership asked NO questions). They made it seem like it was a problem with that year of car. Now, after the warranty is expired, they are refusing to accommodate us with new back brakes and are claiming that we always paid for the pads (which wasn't the case). The radio stopped working and was replaced (no questions asked). You cannot change your taillights and headlights. Ours burned out about seven times! Also, this car has had problems with its electrical system, throttle lag (which is dangerous), and its serpentine belt has already been replaced - tires too.
Color and the looks of the wagon. The interior room is great. Also, back seat riders have mentioned that the back seat is very comfortable.
Concentrate on making the car work better instead of new gimmicks like the fancy dash lights and sensing wipers etc. The reliablity of the car needs work. Otherwise it could be a nice car.