2010 Volkswagen Jetta Consumer Review: drain plug broken by VW dealer

2010 Volkswagen Jetta - Consumer Review

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drain plug broken by VW dealer
By markp46 on


2010 Volkswagen Jetta TDI 4dr Sedan (2.0L 4cyl Turbodiesel 6M)


I took my 2010 Jetta TDI into the dealer for the 50k oil change.
They broke the drain plug.
This dealer blamed both the dealer who did the 40k oil change and VW for a defective drain bolt.
Neither party would accept any responsibility or offer any assistance.
The shop that broke my car did offer 50% towards the $600 repair bill as they needed to replace the oil pan.
VW after doing nothing did ask me if I was satisfied with their service.
Dear VW I'm not satisfied and I will never purchase another VW product.
Avoid VW.
If they will not help on a minor issue that had nothing to do with wear or abuse do not expect VW to step and help if something major goes

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