Manchester NH Dealer Sucks
By khh_13 on
Vehicle2004 Volkswagen Jetta GLS TDI 4dr Sedan (1.9L 4cyl Turbodiesel 5A)
ReviewOurs arrived w/windshield scratches. The
dealer placed a warranty claim. The dealer
sublet to Glass America (GA) who installed
their own glass. The glass did not fit &
installed it anyway causing a safety issue. GA
severely scratched the hood. Our car was no
longer a new car. We contacted VW of
American. VW of American stated it was not
their issue. After a week Manchester VW
replaced the glass again & a hood from a new
car. They scratched the front bumper &
chipped the paint in the driver door. Our VW is
now for sale. We will NOT do business w/
Manchester VW or buy another VW. VW of
America did not support us w/making the
dealer provide a new Jetta.
Best FeaturesFuel economy; build quality; standard safety features; ride quality; aircraft style interior lighting; power / heated exterior mirrors; leather interior; heated seats; 5 speed tiptronic.
Worst FeaturesHeat in the cabin. Do NOT use Glass America - bad reputation. VW of America customer service. The dealer may be independent, but VW of America loses when a customer is treated poorly. Dissatisfied with VW of America & dealer, we will NOT own another VW. Do NOT buy at Manchester.
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