2003 Volkswagen Jetta Consumer Review: VW not very customer oriented

2003 Volkswagen Jetta - Consumer Review

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565 Total Reviews

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VW not very customer oriented
By Dotts on


2003 Volkswagen Jetta GLS TDI 4dr Sedan (1.9L 4cyl Turbodiesel 5M)


Overall, my vehicle is excellent.
Good engine, great fuel economy (~46
mpg), well-designed. However, on
three separate occasions, my window
fell into the door and would not go
up. This was covered under warranty,
but nevertheless, was inconvenient. I
called VW customer care to complain,
feeling that they owed me an
explanation and some special
compensation. They were not willing
to give me even a cupholder, despite
my inconvenience. Buyers beware! VW
doesn't stand behind their product!

Best Features

blue console lighting. Monsoon system is loud and rocks! low road noise on interstate. fabric easy to clean (grease, puppy throw-up came off easily)

Worst Features

bad cupholder design; fragile, inconveniently located; must move to change CD. Window mechanism breaks. Windshield washer does not evenly distribute fluid. Rear trunk light very dim.
Recommend (0) (0)

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