Vehicle2010 Volkswagen Golf 2dr Hatchback (2.5L 5cyl 5M)
ReviewWelcome to my nightmare. Vehicle: 2010 Golf TDI, DSG Mileage: less than 5,000 Ownership: four months The initial symptoms: humming sound from the engine, flashing glow plug light, and reduced power. Dealer diagnosis: Destroyed fuel system due to contaminated diesel fuel. The upshot: $11,000 damage NOT COVERED BY WARRANTY. Massachusetts Division of Standards show no other reports of problems from the 4 stations where I had fueled my car. Would not have bought the TDI if I'd know that there was a chance, even a remote one, that during the warranty period and operating the vehicle according to instructions I might incur $11,000 damage that is not covered by the warranty.
on 06/12/12 21:36 PM (PDT)
That's terrible when things like that happen. Most likely the problem with your car was NOT caused by contaminated fuel but by faulty design that VW's diesels have become well known for. Keep in mind that whenever you take your car to a DEALERSHIP to have a warranty issue inspected, you are counting on the fact that they are going to be honest about the cause of the issue, and in many cases, they simply are not honest about it if it is going to involve a major repair. Because your vehicle was new, and because of the enormity of the quoted non-covered price of repair, what you should have done at that point was to take the vehichle to an independent shop that has the ability to work on VW's and have them assess the cause of the malfunction. 90% probability that they would find that it was due to a defective VW's part and had nothing to do with contaminated fuel. With an independent evaluation and the proof you had from the gas stations you would have had more than enough on your side to force VW to pay 100% for the repair. The bottom line I've learned is to NEVER trust a dealership when it comes to a warranty repair issue if they try to deny coverage. ALWAYS get an independent evaluation and with that evaluation and other proof you may be able to gather, contact the corporate headquarters with the issue (NOT THE DEALERSHIP) with the information you have and offer them one last chance to restore the car to new condition or face legal measures. If you do that then sit back and watch how quickly the respond to get your vehicle fixed under warranty! lolReport it
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