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Consumer Reviews for the Volkswagen Atlas Cross Sport

Read recent reviews for the Volkswagen Atlas Cross Sport
Overall Consumer Rating
3.9 out of 5 stars33 Reviews
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3 out of 5 stars

Dont expect everything to work

Frustrated owner, 06/13/2022
2022 Volkswagen Atlas Cross Sport SE w/Technology 4dr SUV AWD (3.6L 6cyl 8A)
I traded in my 2020 Silverado for the Cross Sport because it seemed like a nice vehicle and 5K lb towing capacity is standard (no extra package needed). The car drives will and has some nice features like digital cockpit, infotainment, wireless charging etc; and it does tow my 3,500 lb boat nicely. But, its a very frustrating vehicle.... three days after I picked it up the … infotainment system went dark. So many things are operated through that system, its a big deal. The dealer service team was no help (they are really bad) but I did my own research and found out how to do a soft reset; that worked. Then, a week later (that car is now two weeks old) as I am pulling out of my driveway memorial day weekend, 5:30 am for a 350 mile holiday weekend, the engine lite comes on. the Manual says not to drive it but I am not canceling my vacation because of this brand new car so I departed. three days later the light went out on its own and has not come back on. Again the dealer is no help. they want to keep the car for a week, with no courtesy vehicle, just to see if there is an error code; unbelievable. I contacted VW, they are less help than the dealer. some of the safety features dont work at they should, again, very frustrating... So, its a nice car but I have zero confidence in it. When its working, its a nice car. Proceed with caution if you are thinking of buying one. Or Buy two if you need reliable transportation.
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