Used Volkswagen Golf for Sale in Plano, TX

Auto Merchants - Plano / Texas

Located 4 miles away from Plano, TX

1.8L 4CYL TURBOCHARGED, AUTOMATIC, SUNROOF, BLUETOOTH CONNECTIVITY, LEATHERETTE INTERIOR, SATELLITE/AM/FM RADIO, AUX INPUT, CD PLAYER, PADDLE SHIFTERS, STEERING WHEEL CONTROLS, POWER LOCKS/WINDOWS/MIRRORS, CRUISE CONTROL, UNDER FACTORY WARRANTY!!! We offer quick and easy financing options with low interest rates in a no-hassle environment. Apply online to get the process started before you come in. We have nationwide low cost transportation available for out-of-town buyers. Call for an estimate at (469) 429-4008. For more pictures of this vehicle, check out our website: www.automerchants.com

Dealer Review:

I never thought I would ever describe buying a car as enjoyable, but Travis and the good people at Auto Merchants made the process so easy! From the test drives, to the CARFAX history report, to the absolutely no-pressure sales technique. And the financing that was done from start to finish in minutes. I can't say enough positive things about my experience dealing with Auto Merchants! Thank you, Travis! Sincerely, James Olfson

Features and Specs:

Description: Used 2015 Volkswagen Golf TSI SE with Tire Pressure Warning, Audio and cruise controls on steering wheel, Stability Control, Heated seats, Power Driver Seat.
Engine: 4-cylinders
Transmission: Automatic
Drive Wheel Configuration: front wheel drive
29 Combined MPG (25 City/36 Highway)

Listing Information:

Certified Pre-Owned: No

Texan Ride - Richardson / Texas

Located 7 miles away from Plano, TX

Features and Specs:

Description: Used 2013 Volkswagen Golf 2.0L TDI with Tire Pressure Warning, Rear Bench Seats, Audio and cruise controls on steering wheel, Stability Control, Heated seats.
Engine: 4-cylinders
Drive Wheel Configuration: front wheel drive
34 Combined MPG (30 City/42 Highway)

Listing Information:

Certified Pre-Owned: No
Listed since: 10-30-2018

Vroom - Online Only, Nationwide Delivery - Richardson / Texas

Located 7 miles away from Plano, TX

Texas Direct Auto has served the Dallas community for over three years as one of its largest independent auto dealerships. Call today to schedule a test drive at our Grand Prairie location, conveniently located just 20 minutes from downtown Dallas.

Dealer Review:

I had a wonderful experience! Every person I spoke with emailed or chatted with was extremely informed and provided precise info and/or was very fast to pass me along to the most appropriate person to answer. The speed of follow-up was refreshing. I asked Alfonso and Alex to go above & beyond the norm. doing investigative work trying to dig up Jeep modification information from prior dealer that I needed for qualifying the extended warranty. I would (and have) raved about my experience and would gladly recommend VROOM. They managed to bring the often lost human factor into the indifferent world of online shopping while maintaining the efficiency!

Features and Specs:

Description: Used 2015 Volkswagen Golf TSI SEL with Tire Pressure Warning, Audio and cruise controls on steering wheel, Stability Control, Heated seats, Auto Climate Control.
Engine: 4-cylinders
Transmission: Automatic
Drive Wheel Configuration: front wheel drive
29 Combined MPG (25 City/36 Highway)

Listing Information:

Certified Pre-Owned: No
Listed since: 09-05-2018

Hendrick Volkswagen Frisco - Frisco / Texas

Located 8 miles away from Plano, TX

Volkswagen Certified, CARFAX 1-Owner, Excellent Condition, LOW MILES - 12,265! JUST REPRICED FROM $16,991. TDI wSunroof & Nav trim, Candy White exterior and Titan Black interior. NAV, Sunroof, Heated Seats, Rear Air, Alloy Wheels, Turbo.KEY FEATURES INCLUDENavigation, Rear Air, Heated Driver Seat. MP3 Player, Sunroof, Aluminum Wheels, Keyless Entry, Child Safety Locks, Heated Mirrors, Electronic Stability Control. Volkswagen TDI wSunroof & Nav with Candy White exterior and Titan Black interior features a 4 Cylinder Engine with 140 HP at 4000 RPM*. Non-Smoker vehicle.EXCELLENT VALUEWas $16,991.SHOP WITH CONFIDENCE112-Point Inspection and Reconditioning, 2 years24,000 miles bumper-to-bumper limited warranty, 24-Hour Roadside Assistance, Vehicle History Report, SiriusXM Satellite Radio 3-month trialVISIT US TODAYWe want to be your #1 VW Texas dealership as the largest VW store in the US. That's our goal and to accomplish that goal, we mean to set the standard in customer service, VW sales and VW service in Texas. In order for Hendrick Volkswagen Frisco to become the best, we know we must listen and learn from all our Texas customers, whether they are our Frisco neighbors or VW shoppers commuting from Dallas, Plano or Carrollton. Come visit us today or contact us online at www.hendrickvwfrisco.comPrices do not include additional fees and costs of closing, including government fees and taxes, any finance charges, any dealer documentation fees, any emissions testing fees or other fees. All prices, specifications and availability subject to change wiThis Dealership checks the vehicle recall status prior to making any pre-owned vehicle available for sale. Manufacturers andor NHTSA may announce additional recalls at any time. To inquire about the recall status of this vehicle, visit: https:vinrcl.safercar.govvin

Dealer Review:

Luis is my new friend. He and his entire sales family greeted me and conversed with me, this is the Golden Rule. He introduced me the "living legend", Gary Blakey who is on staff as the Loyalty Customer Liaison. I asked a ton of questions and received resolute answers, he facilitated me with the vehicle amenities as well as configuring my vehicle Technology (a lot of trinkets). I expressed my doubt about qualifying for the best financing but he was optimistic. I drove 60 miles to find a great deal advertised on the webpage and got exactly what I wanted and more. Luis is a tremendous person, a friend. Thanks to everyone at Hendrick VW! ~David Garcia~

Features and Specs:

Description: Used 2013 Volkswagen Golf 2.0L TDI with Tire Pressure Warning, Audio and cruise controls on steering wheel, Stability Control, Heated seats, Power Driver Seat.
Engine: 4-cylinders
Transmission: Manual
Drive Wheel Configuration: front wheel drive
34 Combined MPG (30 City/42 Highway)

Listing Information:

Certified Pre-Owned: No

Hendrick Volkswagen Frisco - Frisco / Texas

Located 8 miles away from Plano, TX

JUST REPRICED FROM $13,971. TDI wTech Pkg trim. Excellent Condition, CARFAX 1-Owner, Volkswagen Certified, ONLY 39,746 Miles! Nav System, Moonroof, Heated Seats, SEATTLE ALLOY WHEELS, Rear Air, Turbo Charged Engine, Non-Smoker vehicle.THIS VOLKSWAGEN GOLF IS COMPLETELY EQUIPPEDSEATTLE ALLOY WHEELS 17 Seattle alloy wheels, all-season tiresVOLKSWAGEN GOLF: UNMATCHED DEPENDABILITYCARFAX 1-Owner. Qualifies for CARFAX Buyback Guarantee. 112-Point Inspection and Reconditioning, 2 years24,000 miles bumper-to-bumper limited warranty, 24-Hour Roadside Assistance, Vehicle History Report, SiriusXM Satellite Radio 3-month trialTHE RIGHT TIME TO BUY THIS GOLFReduced from $13,971.KEY FEATURES ON THIS VOLKSWAGEN GOLF INCLUDENavigation, Rear Air, Heated Driver Seat MP3 Player, Sunroof, Keyless Entry, Electronic Stability Control Volkswagen TDI wTech Pkg with Tornado Red exterior and Titan Black interior features a 4 Cylinder Engine with 140 HP at 4000 RPM*. Non-Smoker vehicle.VOLKSWAGEN GOLF IS BEST IN CLASSThe 2012 Volkswagen Golfis an excellent all-around car. The 2012 Volkswagen Golf stands out among affordable small cars for its high-quality interior. - CarsToBuy.com. Great Gas Mileage: 42 MPG Hwy.WHO WE AREWe want to be your #1 VW Texas dealership as the largest VW store in the US. That's our goal and to accomplish that goal, we mean to set the standard in customer service, VW sales and VW service in Texas. In order for Hendrick Volkswagen Frisco to become the best, we know we must listen and learn from all our Texas customers, whether they are our Frisco neighbors or VW shoppers commuting from Dallas, Plano or Carrollton. Come visit us today or contact us online at www.hendrickvwfrisco.comPrices do not include additional fees and costs of closing, including government fees and taxes, any finance charges, any dealer documentation fees, any emissions testing fees or other fees. All prices, specifications and availability subject to change wiThis Dealership checks the vehicle recall status prior to making any pre-owned vehicle available for sale. Manufacturers andor NHTSA may announce additional recalls at any time. To inquire about the recall status of this vehicle, visit: https:vinrcl.safercar.govvin

Dealer Review:

Luis is my new friend. He and his entire sales family greeted me and conversed with me, this is the Golden Rule. He introduced me the "living legend", Gary Blakey who is on staff as the Loyalty Customer Liaison. I asked a ton of questions and received resolute answers, he facilitated me with the vehicle amenities as well as configuring my vehicle Technology (a lot of trinkets). I expressed my doubt about qualifying for the best financing but he was optimistic. I drove 60 miles to find a great deal advertised on the webpage and got exactly what I wanted and more. Luis is a tremendous person, a friend. Thanks to everyone at Hendrick VW! ~David Garcia~

Features and Specs:

Description: Used 2012 Volkswagen Golf 2.0L TDI with Tire Pressure Warning, Rear Bench Seats, Audio and cruise controls on steering wheel, Stability Control, Heated seats.
Engine: 4-cylinders
Transmission: Manual
Drive Wheel Configuration: front wheel drive
34 Combined MPG (30 City/42 Highway)

Listing Information:

Certified Pre-Owned: No

Auto Web Expo - Carrollton / Texas

Located 9 miles away from Plano, TX

2013 Volkswagen Golf TDI 2D Hatchback Gray 2.0L 4-Cylinder Diesel 6-Speed Manual FWD Cloth. Print this page and call us now at (972) 247-0003. We know you will enjoy your test drive towards ownership!

Features and Specs:

Description: Used 2013 Volkswagen Golf 2.0L TDI with Tire Pressure Warning, Rear Bench Seats, Audio and cruise controls on steering wheel, Stability Control, Heated seats.
Engine: 4-cylinders
Transmission: Manual
Drive Wheel Configuration: front wheel drive
34 Combined MPG (30 City/42 Highway)

Listing Information:

Certified Pre-Owned: No
Listed since: 11-08-2018

Auto Web Expo - Carrollton / Texas

Located 9 miles away from Plano, TX

2015 Volkswagen Golf TDI S 4-Door 4D Hatchback Black 2.0L I4 TDI Diesel Turbocharged DOHC 16V ULEV II 150hp 6-Speed Automatic DSG FWD Beige w/Leatherette Seating Surfaces, ABS brakes, Compass, Electronic Stability Control, Emergency communication system, Heated door mirrors, Illuminated entry, Low tire pressure warning, Remote keyless entry, Traction control. Print this page and call us now at (972) 247-0003. We know you will enjoy your test drive towards ownership!

Features and Specs:

Description: Used 2015 Volkswagen Golf TDI S with Tire Pressure Warning, Rear Bench Seats, Audio and cruise controls on steering wheel, Stability Control, Heated seats.
Engine: 4-cylinders
Transmission: Automated_manual
Drive Wheel Configuration: front wheel drive
36 Combined MPG (31 City/43 Highway)

Listing Information:

Certified Pre-Owned: No
Listed since: 09-03-2018

Auto Web Expo - Carrollton / Texas

Located 9 miles away from Plano, TX

2015 Volkswagen Golf TDI SE 4-Door 4D Hatchback Black 2.0L I4 TDI Diesel Turbocharged DOHC 16V ULEV II 150hp 6-Speed Automatic DSG FWD Beige w/Leatherette Seating Surfaces. Print this page and call us now at (972) 247-0003. We know you will enjoy your test drive towards ownership!

Features and Specs:

Description: Used 2015 Volkswagen Golf TDI S with Tire Pressure Warning, Rear Bench Seats, Audio and cruise controls on steering wheel, Stability Control, Heated seats.
Engine: 4-cylinders
Transmission: Automated_manual
Drive Wheel Configuration: front wheel drive
36 Combined MPG (31 City/43 Highway)

Listing Information:

Certified Pre-Owned: No
Listed since: 10-30-2018

Auto Web Expo - Carrollton / Texas

Located 9 miles away from Plano, TX

2011 Volkswagen Golf TDI 2D Hatchback Tornado Red 2.0L 4-Cylinder TDI Turbocharged 140 hp 6-Speed Manual FWD 2.0L 4-Cylinder TDI Turbocharged 140 hp, Titan Black w/Me2 Cloth Seat Fabric. Print this page and call us now at (972) 247-0003. We know you will enjoy your test drive towards ownership!

Features and Specs:

Description: Used 2011 Volkswagen Golf TDI with USB Inputs, Tire Pressure Warning, Rear Bench Seats, Audio and cruise controls on steering wheel, Stability Control.
Engine: 4-cylinders
Transmission: Manual
Drive Wheel Configuration: front wheel drive
34 Combined MPG (30 City/42 Highway)

Listing Information:

Certified Pre-Owned: No
Listed since: 08-16-2018

Auto Web Expo - Carrollton / Texas

Located 9 miles away from Plano, TX

2011 Volkswagen Golf TDI 2D Hatchback Gray 2.0L 4-Cylinder TDI Turbocharged 140 hp 6-Speed Manual FWD 2.0L 4-Cylinder TDI Turbocharged 140 hp, Titan Black Cloth. Print this page and call us now at (972) 247-0003. We know you will enjoy your test drive towards ownership!

Features and Specs:

Description: Used 2011 Volkswagen Golf TDI with USB Inputs, Tire Pressure Warning, Rear Bench Seats, Audio and cruise controls on steering wheel, Stability Control.
Engine: 4-cylinders
Transmission: Manual
Drive Wheel Configuration: front wheel drive
34 Combined MPG (30 City/42 Highway)

Listing Information:

Certified Pre-Owned: No
Listed since: 08-16-2018

Van Hyundai - Carrollton / Texas

Located 12 miles away from Plano, TX

Dealer Review:

Can’t thank Eddie Frazier and William Houston from Van Hyundai enough for helping us with our first Hyundai purchase. They were quick to respond and made things pleasant and easy. Eddie made perfect recommendations according to our needs, requirements and budget.

Features and Specs:

Description: Used 2011 Volkswagen Golf TDI with USB Inputs, Tire Pressure Warning, Rear Bench Seats, Audio and cruise controls on steering wheel, Stability Control.
Engine: 4-cylinders
Drive Wheel Configuration: front wheel drive
34 Combined MPG (30 City/42 Highway)

Listing Information:

Certified Pre-Owned: No

Metro Volkswagen - Irving / Texas

Located 20 miles away from Plano, TX

This Black 2013 Volkswagen Golf TDI w/Tech Pkg might be just the hatchback for you. It has a 2 liter 4 Cylinder engine. This one's on the market for $16,991. Save time and money at the pump with this diesel-fueled vehicle. For a good-looking vehicle from the inside out, this car features a beautiful black exterior along with a titan black interior. This vehicle comes with a built-in navigation system! Don't regret waiting on this one! Call today to schedule your test drive. Contact Information: Metro VW, 2035 w. Airport FWY, Irving, TX, 75062, Phone: (972) 659-9999, E-mail: rbehrendt@metrovw.com.

Dealer Review:

My wife and I were looking around and speaking with many dealerships, many of whom seemed like they were trying to make a quick buck on us for a low quality vehicle. We honestly were really tired of going to so many different dealerships and family owned business and just feeling like we were another stat. To be completely honest, I did not believe Metro VW would be any different. But the minute I sat down and spoke with one of their salesmen, Ronnie, I felt at ease and not pressured to make a decision at all. He showed us many different vehicles and gave us all their details with great explanation. Unfortunately, he had to go home due to an illness he had been battling for a couple of days with. So his manager, Reggie, stepped in and walked us through the sale of the car we finally decided to choose, our Mazda. Everything went extremely smoothly, except for our insurance company having to make us come in with the car to do an official inspection. The surprising part, however, was the fact that Reggie came along with my wife and I to save us the hassle from having to come the next day to the dealership with the insurance information. And at the closing part of the transaction, where we paid the main finance manager the down payment, we were offered an extremely affordable and amazing insurance package for the car that covers 60k miles that covers a wide variety of services. This was my wife and I's first car purchase(we were given our first car) and it went extremely satisfactory. I will recommend this to friends, family, and even strangers off the street!

Features and Specs:

Description: Used 2013 Volkswagen Golf 2.0L TDI with Tire Pressure Warning, Audio and cruise controls on steering wheel, Stability Control, Heated seats, Power Driver Seat.
Engine: 4-cylinders
Drive Wheel Configuration: front wheel drive
34 Combined MPG (30 City/42 Highway)

Listing Information:

Certified Pre-Owned: No
Listed since: 10-31-2018

Metro Volkswagen - Irving / Texas

Located 20 miles away from Plano, TX

Metro Volkswagen is pleased to be currently offering this 2012 Volkswagen Golf TDI with 56,335mi. Your buying risks are reduced thanks to a CARFAX BuyBack Guarantee. Start enjoying more time in your new ride and less time at the gas station with this 2012 Volkswagen Golf. Gently driven doesn't even begin to explain how lovingly cared for this ultra-low mileage vehicle has been. More information about the 2012 Volkswagen Golf: While the Volkswagen Golf costs a bit more than many rival models, it also feels more sophisticated and refined in general. Especially in TDI form, it gets the gas mileage of a hybrid with an eager, responsive driving feel that you won't find in any of the popular hybrids. The Golf TDI's gas mileage of up to 42 mpg also enables a driving range of 600 miles or more. In addition, the Golf remains a high-value choice for those who live in tight urban areas and need a car that maneuvers well and parks easily but also comes with more equipment--and a more upscale feel, overall--than many other efficiency-minded small cars. Interesting features of this model are Impressive TDI fuel economy, easy to maneuver and park, quick, responsive driving feel, upscale interior look and feel, and hatchback versatility and space-efficiency

Dealer Review:

My wife and I were looking around and speaking with many dealerships, many of whom seemed like they were trying to make a quick buck on us for a low quality vehicle. We honestly were really tired of going to so many different dealerships and family owned business and just feeling like we were another stat. To be completely honest, I did not believe Metro VW would be any different. But the minute I sat down and spoke with one of their salesmen, Ronnie, I felt at ease and not pressured to make a decision at all. He showed us many different vehicles and gave us all their details with great explanation. Unfortunately, he had to go home due to an illness he had been battling for a couple of days with. So his manager, Reggie, stepped in and walked us through the sale of the car we finally decided to choose, our Mazda. Everything went extremely smoothly, except for our insurance company having to make us come in with the car to do an official inspection. The surprising part, however, was the fact that Reggie came along with my wife and I to save us the hassle from having to come the next day to the dealership with the insurance information. And at the closing part of the transaction, where we paid the main finance manager the down payment, we were offered an extremely affordable and amazing insurance package for the car that covers 60k miles that covers a wide variety of services. This was my wife and I's first car purchase(we were given our first car) and it went extremely satisfactory. I will recommend this to friends, family, and even strangers off the street!

Features and Specs:

Description: Used 2012 Volkswagen Golf 2.0L TDI with Tire Pressure Warning, Rear Bench Seats, Audio and cruise controls on steering wheel, Stability Control, Heated seats.
Engine: 4-cylinders
Drive Wheel Configuration: front wheel drive
34 Combined MPG (30 City/42 Highway)

Listing Information:

Certified Pre-Owned: No
Listed since: 11-12-2018

Ray Huffines Chevrolet - Plano / Texas

Located 3 miles away from Plano, TX

Dealer Review:

Everything was excellent dealing with Ray Huffines Chevrolet in Plano, TX. From the first time I spoke with Chuck Winnett our salesman, he did everything he could find the exact car we needed at the price I wanted. He even exceeded my expectations. Chuck was very quick and responsive and even though they didn't have the exact vehicle on their lot, he found one at another dealer and brought it in for no additional charge. The financing went excellent also as they were able to meet or beat all the other financing I had found myself and they were very quick and easy to deal with. Everyone was very pleasant and thorough and made us feel very welcome. The fact that we drove almost 200 miles to purchase this vehicle even though we have a local Chevy dealer in town speaks a lot. They know their business and I was able to complete the deal entirely by phone and email so that all I had to do was sign the paperwork once we came in with no hassle or haggle. Next time I need a new car, I will trust Ray Huffines in Plano!

Features and Specs:

Description: Used 2015 Volkswagen Golf TDI SE with Tire Pressure Warning, Audio and cruise controls on steering wheel, Stability Control, Heated seats, Power Driver Seat.
Engine: 4-cylinders
Transmission: Automated_manual
Drive Wheel Configuration: front wheel drive
36 Combined MPG (31 City/43 Highway)

Listing Information:

Certified Pre-Owned: No

Clay Cooley Volkswagen of Richardson - Richardson / Texas

Located 7 miles away from Plano, TX

Dealer Review:

I have been trying to get a warranty refunded for a year. Clay Cooley has been hostile the whole time. We just filed a complaint with the State of Texas. Here is our experience. We filed a hostile dealership form with the warranty company, who has since refunded clay cooley and they have NOT PASSED THIS MONEY BACK TO US. I purchased a car with Clay Cooley Richardson on 8/5/17, I was upsold into also purchasing: - an AWS extended warranty [$3854], and, - an AWS maintenance agreement [$700]. When I was able to research the two agreements I realized I was still under manufacturers warranty so did not need an extended warranty and the maintenance agreement was far more expensive than paying for maintenance with a genuine mini dealership. I gave written notice to cancel both contracts (via email) on 8/15/17 @ 8:47am I followed up on a response to that cancellation email on 8/15/17 @ 9:47pm I followed up again by email on 8/18/17 I followed up again by email on 8/23/17 Through this period and the end of 2017 I routinely called Clay Cooley and was repeatedly assured that the cancellations had been sent and that service cancelations just take months to process. Despite asking I was never provided with any evidence they had processed the cancellation In early 2018, I visited the dealership in person and was greeted by a new finance manager who filled in the cancellation backdated to the initial notice date and faxed it to the service providers. Again I saw no refund at my end and repeatedly called Clay Cooley to be assured it takes time for cancellations to be processed. Finally, around May 2018 I researched and called the service providers [The Warranty Group] directly and discovered that both policies were still active and they had no record of ever receiving a cancellation notice. On 5/12/18 I sent the cancellation form from the dealership to their claims department, who forwarded me to the accounts department who assisted me with doing a customer initiated cancellation. I provided all required documentation for the customer initiated cancellation on 5/14/18 and received confirmation they had been canceled on 5/18/18 with the refund credited to the dealership as they were unable to directly refund to my finance. I called and contacted through their website Clay Cooley to inform them of the cancellation. I also gave notice to my finance in case they could assist the process. When I saw no refund forthcoming, I again repeated called Clay Cooley to follow up. I also followed up with the service providers and requested a receipt for the cancelation on 7/23/18 and was provided one on 7/30/18 I visited the dealership in person again on 8/10/18 and was assisted by a finance team member, however, they claimed not to have access to see why the refund had not been processed. Following up today they have left the company and their contact details disconnected. That pretty much sums up my experience with Clay Cooley. I would be surprised if even 50% of my calls have been answered, and then usually only by a receptionist that has forwarded me to a number that has rung out. I have left dozens of voicemails which have never been returned. Their only email contact information is through a form on their website which has always been responded to by calls from their sales team who quickly hangs up when you ask to be forwarded to finance/accounts. I have never recieved a call from finance/accounts either in response to contact from me or reaching out to me to help close out this matter by email or phone call. The few times I have visited in person, the person I met with has left the company within a few weeks.

Features and Specs:

Description: Used 2014 Volkswagen Golf TDI with Tire Pressure Warning, Rear Bench Seats, Audio and cruise controls on steering wheel, Stability Control, Heated seats.
Engine: 4-cylinders
Transmission: Automated_manual
Drive Wheel Configuration: front wheel drive
34 Combined MPG (30 City/42 Highway)

Listing Information:

Certified Pre-Owned: No

Clay Cooley Volkswagen of Richardson - Richardson / Texas

Located 7 miles away from Plano, TX

Dealer Review:

I have been trying to get a warranty refunded for a year. Clay Cooley has been hostile the whole time. We just filed a complaint with the State of Texas. Here is our experience. We filed a hostile dealership form with the warranty company, who has since refunded clay cooley and they have NOT PASSED THIS MONEY BACK TO US. I purchased a car with Clay Cooley Richardson on 8/5/17, I was upsold into also purchasing: - an AWS extended warranty [$3854], and, - an AWS maintenance agreement [$700]. When I was able to research the two agreements I realized I was still under manufacturers warranty so did not need an extended warranty and the maintenance agreement was far more expensive than paying for maintenance with a genuine mini dealership. I gave written notice to cancel both contracts (via email) on 8/15/17 @ 8:47am I followed up on a response to that cancellation email on 8/15/17 @ 9:47pm I followed up again by email on 8/18/17 I followed up again by email on 8/23/17 Through this period and the end of 2017 I routinely called Clay Cooley and was repeatedly assured that the cancellations had been sent and that service cancelations just take months to process. Despite asking I was never provided with any evidence they had processed the cancellation In early 2018, I visited the dealership in person and was greeted by a new finance manager who filled in the cancellation backdated to the initial notice date and faxed it to the service providers. Again I saw no refund at my end and repeatedly called Clay Cooley to be assured it takes time for cancellations to be processed. Finally, around May 2018 I researched and called the service providers [The Warranty Group] directly and discovered that both policies were still active and they had no record of ever receiving a cancellation notice. On 5/12/18 I sent the cancellation form from the dealership to their claims department, who forwarded me to the accounts department who assisted me with doing a customer initiated cancellation. I provided all required documentation for the customer initiated cancellation on 5/14/18 and received confirmation they had been canceled on 5/18/18 with the refund credited to the dealership as they were unable to directly refund to my finance. I called and contacted through their website Clay Cooley to inform them of the cancellation. I also gave notice to my finance in case they could assist the process. When I saw no refund forthcoming, I again repeated called Clay Cooley to follow up. I also followed up with the service providers and requested a receipt for the cancelation on 7/23/18 and was provided one on 7/30/18 I visited the dealership in person again on 8/10/18 and was assisted by a finance team member, however, they claimed not to have access to see why the refund had not been processed. Following up today they have left the company and their contact details disconnected. That pretty much sums up my experience with Clay Cooley. I would be surprised if even 50% of my calls have been answered, and then usually only by a receptionist that has forwarded me to a number that has rung out. I have left dozens of voicemails which have never been returned. Their only email contact information is through a form on their website which has always been responded to by calls from their sales team who quickly hangs up when you ask to be forwarded to finance/accounts. I have never recieved a call from finance/accounts either in response to contact from me or reaching out to me to help close out this matter by email or phone call. The few times I have visited in person, the person I met with has left the company within a few weeks.

Features and Specs:

Description: Used 2012 Volkswagen Golf 2.0L TDI with Tire Pressure Warning, Rear Bench Seats, Audio and cruise controls on steering wheel, Stability Control, Heated seats.
Engine: 4-cylinders
Drive Wheel Configuration: front wheel drive
34 Combined MPG (30 City/42 Highway)

Listing Information:

Certified Pre-Owned: No

Clay Cooley Volkswagen of Richardson - Richardson / Texas

Located 7 miles away from Plano, TX

Dealer Review:

I have been trying to get a warranty refunded for a year. Clay Cooley has been hostile the whole time. We just filed a complaint with the State of Texas. Here is our experience. We filed a hostile dealership form with the warranty company, who has since refunded clay cooley and they have NOT PASSED THIS MONEY BACK TO US. I purchased a car with Clay Cooley Richardson on 8/5/17, I was upsold into also purchasing: - an AWS extended warranty [$3854], and, - an AWS maintenance agreement [$700]. When I was able to research the two agreements I realized I was still under manufacturers warranty so did not need an extended warranty and the maintenance agreement was far more expensive than paying for maintenance with a genuine mini dealership. I gave written notice to cancel both contracts (via email) on 8/15/17 @ 8:47am I followed up on a response to that cancellation email on 8/15/17 @ 9:47pm I followed up again by email on 8/18/17 I followed up again by email on 8/23/17 Through this period and the end of 2017 I routinely called Clay Cooley and was repeatedly assured that the cancellations had been sent and that service cancelations just take months to process. Despite asking I was never provided with any evidence they had processed the cancellation In early 2018, I visited the dealership in person and was greeted by a new finance manager who filled in the cancellation backdated to the initial notice date and faxed it to the service providers. Again I saw no refund at my end and repeatedly called Clay Cooley to be assured it takes time for cancellations to be processed. Finally, around May 2018 I researched and called the service providers [The Warranty Group] directly and discovered that both policies were still active and they had no record of ever receiving a cancellation notice. On 5/12/18 I sent the cancellation form from the dealership to their claims department, who forwarded me to the accounts department who assisted me with doing a customer initiated cancellation. I provided all required documentation for the customer initiated cancellation on 5/14/18 and received confirmation they had been canceled on 5/18/18 with the refund credited to the dealership as they were unable to directly refund to my finance. I called and contacted through their website Clay Cooley to inform them of the cancellation. I also gave notice to my finance in case they could assist the process. When I saw no refund forthcoming, I again repeated called Clay Cooley to follow up. I also followed up with the service providers and requested a receipt for the cancelation on 7/23/18 and was provided one on 7/30/18 I visited the dealership in person again on 8/10/18 and was assisted by a finance team member, however, they claimed not to have access to see why the refund had not been processed. Following up today they have left the company and their contact details disconnected. That pretty much sums up my experience with Clay Cooley. I would be surprised if even 50% of my calls have been answered, and then usually only by a receptionist that has forwarded me to a number that has rung out. I have left dozens of voicemails which have never been returned. Their only email contact information is through a form on their website which has always been responded to by calls from their sales team who quickly hangs up when you ask to be forwarded to finance/accounts. I have never recieved a call from finance/accounts either in response to contact from me or reaching out to me to help close out this matter by email or phone call. The few times I have visited in person, the person I met with has left the company within a few weeks.

Features and Specs:

Description: Used 2013 Volkswagen Golf 2.0L TDI with Tire Pressure Warning, Audio and cruise controls on steering wheel, Stability Control, Heated seats, Power Driver Seat.
Engine: 4-cylinders
Drive Wheel Configuration: front wheel drive
34 Combined MPG (30 City/42 Highway)

Listing Information:

Certified Pre-Owned: No

Clay Cooley Volkswagen of Richardson - Richardson / Texas

Located 7 miles away from Plano, TX

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Dealer Review:

I have been trying to get a warranty refunded for a year. Clay Cooley has been hostile the whole time. We just filed a complaint with the State of Texas. Here is our experience. We filed a hostile dealership form with the warranty company, who has since refunded clay cooley and they have NOT PASSED THIS MONEY BACK TO US. I purchased a car with Clay Cooley Richardson on 8/5/17, I was upsold into also purchasing: - an AWS extended warranty [$3854], and, - an AWS maintenance agreement [$700]. When I was able to research the two agreements I realized I was still under manufacturers warranty so did not need an extended warranty and the maintenance agreement was far more expensive than paying for maintenance with a genuine mini dealership. I gave written notice to cancel both contracts (via email) on 8/15/17 @ 8:47am I followed up on a response to that cancellation email on 8/15/17 @ 9:47pm I followed up again by email on 8/18/17 I followed up again by email on 8/23/17 Through this period and the end of 2017 I routinely called Clay Cooley and was repeatedly assured that the cancellations had been sent and that service cancelations just take months to process. Despite asking I was never provided with any evidence they had processed the cancellation In early 2018, I visited the dealership in person and was greeted by a new finance manager who filled in the cancellation backdated to the initial notice date and faxed it to the service providers. Again I saw no refund at my end and repeatedly called Clay Cooley to be assured it takes time for cancellations to be processed. Finally, around May 2018 I researched and called the service providers [The Warranty Group] directly and discovered that both policies were still active and they had no record of ever receiving a cancellation notice. On 5/12/18 I sent the cancellation form from the dealership to their claims department, who forwarded me to the accounts department who assisted me with doing a customer initiated cancellation. I provided all required documentation for the customer initiated cancellation on 5/14/18 and received confirmation they had been canceled on 5/18/18 with the refund credited to the dealership as they were unable to directly refund to my finance. I called and contacted through their website Clay Cooley to inform them of the cancellation. I also gave notice to my finance in case they could assist the process. When I saw no refund forthcoming, I again repeated called Clay Cooley to follow up. I also followed up with the service providers and requested a receipt for the cancelation on 7/23/18 and was provided one on 7/30/18 I visited the dealership in person again on 8/10/18 and was assisted by a finance team member, however, they claimed not to have access to see why the refund had not been processed. Following up today they have left the company and their contact details disconnected. That pretty much sums up my experience with Clay Cooley. I would be surprised if even 50% of my calls have been answered, and then usually only by a receptionist that has forwarded me to a number that has rung out. I have left dozens of voicemails which have never been returned. Their only email contact information is through a form on their website which has always been responded to by calls from their sales team who quickly hangs up when you ask to be forwarded to finance/accounts. I have never recieved a call from finance/accounts either in response to contact from me or reaching out to me to help close out this matter by email or phone call. The few times I have visited in person, the person I met with has left the company within a few weeks.

Features and Specs:

Description: Used 2013 Volkswagen Golf 2.0L TDI with Tire Pressure Warning, Rear Bench Seats, Audio and cruise controls on steering wheel, Stability Control, Heated seats.
Drive Wheel Configuration: front wheel drive
34 Combined MPG (30 City/42 Highway)

Listing Information:

Certified Pre-Owned: No