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  • 2007 Toyota Highlander Hybrid Base in Light Blue
    129,973 miles
    Stock photo **
    Dealer:  (1)
    43.7 mi away
    Stock# 274220343
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    Chrysler Dodge Jeep Ram of Lawrenceburg - Lawrenceburg / Kentucky

    Located 44 miles away from Louisville, KY

    Dealer Review:

    STEER CLEAR: Bad business practices and/or lies and deception... either way, well worth a 1 star review. For a few days, we had been looking at a 2012 Ford Focus located at Chrysler of Lawrenceburg. We called about its availability, being about a 30 minute drive from the car lot. Further, my sister-in-law took off work, drove from Lexington, and wasted a half day's pay. ~~ After checking, MATT told us multiple times that it was still available. Then, the next morning, we received a text message confirming the availability of the car. One more time, before walking out the door of our house, I had my wife call to verify that it was still available. "Yes, the car is still available and sitting out front waiting on you". We arrived: BILL met us at the steps. After we looked over the car, he retrieved the keys and took a driver's license for a copy. We test drove the car and proceeded inside to talk about price. I asked if they had had the car long.. "Not long" *BING* First lie (The car had been listed online for 195 days.) Let the games begin... At the table: BILL continued to talk with us and go over the details and VIN check. We placed an offer on the car, whose availability had been confirmed 2 or 3 times BEFORE we arrived AND we had just test drove it. ~~ BILL comes back with "grim" news. On "Monday" someone else had put down a deposit on the car (two days prior). Upon learning this, BILL acted surprised and proclaimed that he didn't know that the car was "sold" and would pay for our gas for our trouble and wasting our time. I told him that if he did so, I wouldn't leave a bad review. (I'm sure, by now, you can guess whether or not he "paid" for our gas.) "Other" cars: BILL asked if we were interested in another car, but we refused. BILL left, and "THE DIRECTOR" came out to offer us "the deal of a lifetime", "a more expensive car for LESS". (Upsell?) He apologized and said that TYLER was new (only been there for 3 days) and made the mistake. Poor TYLER, I bet he gets a lot of blame. ~~ Feigning concern for our plight and lamenting the "time" that we had wasted so far, being their mistake, THE DIRECTOR offered to sell us another car. We told him "No", again. (Tactic after tactic to keep us there longer.) He took down some info, and BILL returned with a gas voucher binder. He explained that the car had been in the back with a "SOLD" sign on it and the keys removed from the available keys. But, then, today, it was somehow out front waiting on us. (HOUDINI must certainly work there for such MAGIC to occur!!) ~~ He slowly wrote out a voucher, looked at a text message on his phone, stared out the window for a time, and then got up, walking away. I called after him, "BILL, what's up?" No response. Begin the waiting game: BILL and THE DIRECTOR were inside the office/lair of the "owner" for at least 10 minutes before I asked to speak to BILL. He returned and said that he was waiting on a signature for the voucher. We waited another 5 minutes and walked out the door, mind you, without the voucher. (I've seen some elaborate signatures, but surely, you can get a signature in 5 minutes). The phone call: BILL called on the phone as we drove down the road to ask if we had left. I told him, yes, and again rehersed how terrible their business practices were. The whole process wasted well over TWO to THREE hours. STEER CLEAR of this place. Clearly they use cars to lure you in, or they simply are inept. Either way, find another place to purchase a car. Management: Don't bother responding to this review. You had your chance to make things right while we were there. You wasted that chance and our time. You've helped reinforce my disdain for buying cars and car salesmen. ~~ I teach 60-100 students per year about the mathematics of your deceptions and will continue to do so. This story will be added to my already full arsenal.

    Features and Specs:

    Description: Used 2007 Toyota Highlander Hybrid Base with Rear Bench Seats, Audio and cruise controls on steering wheel, Stability Control, 3500lb Towing Capacity, Power Driver Seat.
    Engine: 6-cylinders
    Transmission: Automatic
    Drive Wheel Configuration: front wheel drive
    26 Combined MPG (28 City/25 Highway)

    Listing Information:

    Certified Pre-Owned: No

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Consumers Review the Toyota Highlander Hybrid

Read recent reviews for the Toyota Highlander Hybrid
Overall Consumer Rating
4.5430 Reviews
Write a reviewSee all 430 reviews
  • 5
    (74%)
  • 4
    (17%)
  • 3
    (6%)
  • 2
    (2%)
  • 1
    (1%)
Can you really have it all?
Bob,03/29/2018
It went against every fiber in my being. The vehicle had moderate hail damage and high mileage. "No way", I said. "You should at least test drive it", the salesman pleaded. Reluctantly, I acquiesced. Wow! It was unlike anything I had ever driven. The heated leather seats felt wonderful on this brisk February afternoon. The whisper-quiet cabin was impressive. When I turned out of the dealership, the vehicle accelerated unlike any SUV I had ever driven. All of a sudden, those dents and miles didn't matter to me. Getting back and purchasing this beauty was now my top priority! This vehicle is so practical, roomy and comfortable that we now drive it on vacations instead of our minivan. I find the trip much less tiresome after long stretches on the road. I average 23 in the city and around 27-28 on the highway. Much of it depends on terrain and driving habits of course. The long and short of this review is, I now have a vehicle that comfortably transports my family, has plenty of pickup, looks great, and doesn't guzzle gas! Yes, you can really have it all!!
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