The seating position took a bit to get used to, it's fine now and comfortable (I'm 6'1".) The check engine light came on at about 5k miles along with a message saying DEF - go to dealer. The dealer gave me a rental car and had it fixed and out the doors in 2 days; new def pump and also a new tire sensor that had the light lit on the dash. This is a big vehicle and the diesel has been getting between 25-28 mpg for personal use, lightly loaded (very little city driving.) The first gear is very high but I quickly adjusted. It turns well for it's size; I can make u-turns at the lights. Brakes are amazing. I am pleased with it.
I own several of these. Very functional vehicle but I would never buy one again. These things have a great design for use, more storage, front wheel drive, better gas mileage, but break down all the time. The worst part is I purchased the 5yr/200k warranty on all of them (9) thinking this would take care of it, however, most dealerships give very little help and sit for days before they can even get looked at. Each dealer has one guy that works on these, maybe two if it is a big dealer. Radiator hose is a 3 day wait. This is a business killer if you have to depend on the vehicle to make money. They eat headlights like crazy, Ram knows there is a problem but does nothing. 2018 big fix was to no longer have daytime running lights and put manual light switch back in. Do yourself a huge favor and get something else. Crazy misdiagnosis repairs all the time. My current problem is a 2018 with 1511 miles, yes just over a 1500 miles. ABS/ECM /service engine lights and power loss. Dealer says.................................It will be a few days before we can look at it. Never again Ram!
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Overall Consumer Review Rating for the Ram Promaster Cargo Van
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Ram Promaster!!!
By Hosanna Gebrezgier written on 07-21-2017
Overall decent.
2016 diesel
By Nate written on 09-07-2017
The seating position took a bit to get used to, it's fine now and comfortable (I'm 6'1".) The check engine light came on at about 5k miles along with a message saying DEF - go to dealer. The dealer gave me a rental car and had it fixed and out the doors in 2 days; new def pump and also a new tire sensor that had the light lit on the dash. This is a big vehicle and the diesel has been getting between 25-28 mpg for personal use, lightly loaded (very little city driving.) The first gear is very high but I quickly adjusted. It turns well for it's size; I can make u-turns at the lights. Brakes are amazing. I am pleased with it.
Great Platform Poor Durability
By Tony written on 04-12-2018
I own several of these. Very functional vehicle but I would never buy one again. These things have a great design for use, more storage, front wheel drive, better gas mileage, but break down all the time. The worst part is I purchased the 5yr/200k warranty on all of them (9) thinking this would take care of it, however, most dealerships give very little help and sit for days before they can even get looked at. Each dealer has one guy that works on these, maybe two if it is a big dealer. Radiator hose is a 3 day wait. This is a business killer if you have to depend on the vehicle to make money. They eat headlights like crazy, Ram knows there is a problem but does nothing. 2018 big fix was to no longer have daytime running lights and put manual light switch back in. Do yourself a huge favor and get something else. Crazy misdiagnosis repairs all the time. My current problem is a 2018 with 1511 miles, yes just over a 1500 miles. ABS/ECM /service engine lights and power loss. Dealer says.................................It will be a few days before we can look at it. Never again Ram!
