consumers review the Lexus GS 350

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4.8

Overall Consumer Review Rating
for the Lexus GS 350

Defective Navigation System - 2016 Lexus GS 350

By B. Austin written on 06-24-2016

Now January 2018. I have owned 5 Lexus but will never buy another one. The Nav system is still defective and Lexus/Toyota has had 3 updates and still doesn't work correctly. My main issue is the management (or lack of) in Torrance and Irvine,CA. They don't respond to certified letters or calls to their 800#. I should have sued them. My 2 portable Garmin gps units work perfectly but Lexus/Toyota doesn't. I even used my Garmin in the dealers car and his didn't work but my Garmin worked perfectly. I also note that Lexus/Toyota is finally starting to recall cars with defective air bags - can't wait to see when this car is recalled. My last years review still stands: January 2017 I have written certified letters to the US Torrance HQ (VP Bracken) as well as their Western Region office (Irvine) and have never received a response. they just ignore me and the issue. Both the Riverside Dealership and the Newport dealership cannot fix the nav system. Lexus 800 # useless. Lexus won't even consider refunding the extra monies I paid for the nav system. I this is my 5th and very last Lexus/Toyota - car is OK but the US management is not honest and non-responsive. I plan to contact Akio Toyoda in Japan just to let him know about his US management. The car most likely has a Takeda airbag, but Lexus won't admit or disclose. Navigation system goes to dead end road and says home is 0.2miles away. Car has latest micro SD card but both my car and dealership car with latest chip go to dead end road. It took 6 weeks for dealer action after many multiple emails and phone calls. Lexus 800# is useless. They just refer you back to dealership. Lexus suggests waiting till next card update, maybe Oct 2016 (I don't believe it will work) so they want me to live with this defective system for 6 months before a "maybe fix". While in the dealership car, I used my Garmin GPS simultaneously and it worked perfectly while the dealership car failed every time. Found out Lexus uses Denso electronics and Tom Tom for Navigation data. Tom Tom is Netherlands company and reports show lots of USA mapping issues. According to JD Powers their system accounts for 20% of customer complaints. As of 7/18/2016 Lexus has not responded. I also noted that the nav micro SD card is date 8/1/2015 which will be 1 year old in 2 weeks. So either Lexus sold me a 2015 car based on their own published literature at lexusnavigation.com (note GEN 8) for 2015 cars GS350 dated 8/1/2015 or they are using old parts. Service Mgr. told me next Gen will probably come out Oct 2016. I have waited almost 2 1/2 months for Lexus to do something; but now in a 4 week "queue" at their headquarters waiting for a response. 800# is useless and there is no customer service. They just delay and hope you go away.

Third new GS!!! Love this car!!

By Johnnie Davis written on 08-07-2016

Love this car!!! Right at 2K with only good things to say. Work at an airport and often driving near jet aircraft. Amazingly quite with the windows up!! Fun to enter a freeway in Sport Mode. Great ride at freeway speeds with Mark Levinson sound system! Drivers seats so comfortable, have to remind myself I'm on the freeway and not in my living room. Not sure I'll ever learn and use all the technology built into the car but amazed at what I've learned so far. Love this car!!

sporty luxury

By Wilbur clunen written on 08-19-2016

many great deals available!

Great reliable vehicle in its own segment

By Alex written on 03-17-2017

You will not get this level of reliability from European brands!!!! I leased this car as certified pre-owned when it had 35k miles. Now I already have 45k on it, and not a single issue on this car. Friends of mine have this car with +100k miles on it, and not issues whatsoever! I had an Audi A4 for 7 years, and drove 115k, that car started to give issues from 20k+. Never going back to Europeans!!!

Lexus GS 350

By greg thompson written on 04-10-2016

No complaints other than lack of USB ports

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Buying a used Lexus GS 350 in San Jose, CA

Save up to $300 on over 46 used Lexus GS 350's for sale across 921 dealers near San Jose, California. Edmunds has over 4,852,377 cheap new and used car, truck, and SUV listings, available in the following submodel types: Sedan. The Lexus GS 350 is available in model years ranging from 2019 to 1990, with prices ranging from 8,965 to 59,464 and mileage ranging from 0 to 133,860. Lexus GS 350s in your area are available in the following trim types including (but not limited to) the following: Base and F SPORT The nearest dealership is Capitol Subaru San Jose, approximately 2.186 miles away with 318 used Lexus GS 350's in stock. The highest rated dealer in your area with a used Lexus GS 350 for sale is Capitol Subaru San Jose, with an average user rating of 5 and 318 used Lexus GS 350's in stock.

Options and features available on used Lexus GS 350's available near San Jose typically include:

Features: Alarm , Audio and cruise controls on steering wheel , Auto Climate Control , Bluetooth , Leather Seats , Multi-Zone Climate Control , Power Driver Seat , Rear Bench Seats , Stability Control , Sunroof/Moonroof , Tire Pressure Warning , Trip Computer , Upgraded Headlights , Aux Audio Inputs , Back-up camera , Post-collision safety system , USB Inputs , Keyless Entry/Start , Navigation , Electronic Folding Mirrors , Blind Spot Monitoring , Parking sensors , Upgraded Stereo , Heated seats , Power Liftgate/Trunk , Cooled Seats , AWD/4WD , Adaptive Cruise Control , Lane Departure Warning , Pre-collision safety system .

Engine/Mechanics: 6 cylinders .

Transmission: Automatic .

Fuel Type: premium unleaded (required) .

Drivetrain: rear wheel drive , all wheel drive .

Edmunds offers users detailed expert ratings and reviews, pricing, consumer reviews, features and specs, interior and exterior vehicle pictures and videos, as well as special offers, gas cards, and other perks. Find your perfect used Lexus GS 350 at edmunds.com.

Used Lexus GS 350 for Sale in San Jose, CA

$24,988^*

$30,898^*

$24,881^*

$26,702^*

$59,464^*

$29,991^*

$29,991^*

$11,788^*

$23,991^*

$29,900^*

$28,995^*

$33,488^*

$29,990^*

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consumers review the Lexus GS 350

consumers review the Lexus GS 350

Buying a used Lexus GS 350 in San Jose, CA

More Used Lexus GS 350 Vehicles in San Jose, CA

Used Lexus GS 350 for Sale in San Jose, CA

$24,988*

$30,898*

$24,881*

$26,702*

$59,464*

$29,991*

$29,991*

$11,788*

$23,991*

$29,900*

$28,995*

$33,488*

$29,990*

$31,395*

Not Listed

Not Listed

Not Listed

Not Listed

consumers review the Lexus GS 350

consumers review the Lexus GS 350

Buying a used Lexus GS 350 in San Jose, CA

More Used Lexus GS 350 Vehicles in San Jose, CA

$24,988^*

$30,898^*

$24,881^*

$26,702^*

$59,464^*

$29,991^*

$29,991^*

$11,788^*

$23,991^*

$29,900^*

$28,995^*

$33,488^*

$29,990^*

$31,395^*